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Plum Voice vs uContact: Which is best for you?
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Features
- It provides our customers with access to their policy and claim information and allows them to make credit card payments on their accounts. Since it handles credit card information, it is secure and is PCI compliant.
- API for customized reports could be improved
- Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service.
- The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem.
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Recommendations
