Amazon Connect vs Sobot: Which is best for you?

We use amazon connect to power out chat and call systems, amazon connect is a secure contact center software and the price is totally worth the money, there are some learning curve on how the software behaves, but overall good call center software.

It is very hard to customize Amazon Connect and there are documentation online about customizing the software but not as detail as a truely opensource software.

It instantly answers questions with square footage, schools, and open houses, and its ability to qualify leads by asking for budget and timeline before scheduling a call with an agent is priceless.

If I had to point out one thing, it would be that the mobile interface for agents isn’t as smooth as the desktop version. While it works, there’s occasional lag when handling multiple chats on the go.