8x8 Contact Center vs Sobot: Which is best for you?

the support team has been nice and pleasant, but the issues have felt continuous and as soon as one issue is resolved, another pops up.

Goes down from time to time but not as often as prior software we used, releases seem to break things, for example they depricated key functionality with no recognition or knowledge when escalated (not addressed after 6 months), terrible support team who know nothing about their product, silly desktop app not fully integrated with browser interface.

It instantly answers questions with square footage, schools, and open houses, and its ability to qualify leads by asking for budget and timeline before scheduling a call with an agent is priceless.

If I had to point out one thing, it would be that the mobile interface for agents isn’t as smooth as the desktop version. While it works, there’s occasional lag when handling multiple chats on the go.