CRM Analytics vs IBM SPSS Statistics: Which is best for you?

We are using Salesforce CRM analytics for our merchants to easily track their requests, complaints and services related issues, easily to access there previous records through his case id, easy to use after integration with our knowledge base

CRM Analytics is expensive for small and medium enterprises.

SPSS Statistics has a user-friendly interface that makes it easy for users to perform various data analysis tasks, IBM SPSS Statistics has robust data visualization capabilities, allowing users to create clear and concise data visualizations that effectively communicate their findings.

It can be a bit outdated compared to other softwares, and I don't believe that it is free to have. If it was I probably would keep it on my computer