All Kangaroo Reviews
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Kangaroo Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.9
Value for money
4.6
Functionality
4.7
Pros
"The integration with Lightspeed e-com and pos has worked and now that we have moved our e-com platform to Shopify it is working there as well and also integrates well with Judge.me reviews so that our customers can continue to earn points when they review our products."
"The high level of customization allows us to tailor rewards to fit our brand and customers perfectly. While there’s a slight learning curve in navigating its features, once you get the hang of it, it runs smoothly."
"It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships."
Cons
"I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns."
"We signed on during a period when they were updating their admin portal so many of the Knowledge Base articles were outdated and not helpful."
"The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. "
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