All Freshchat Reviews
115 results
Sort by
Best Construction Categories
Best Facilities Management Categories
Best Human Resources Categories
Best Legal Management Categories
Best Manufacturing Categories
Best Medical Categories
Best Property Management Categories
Get 1-on-1 advice in 15 minutes. It's free.

Josh P.

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.
Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

5
4
3
2
1
Ease-of-use
4.2
Customer Support
3.8
Value for money
4
Functionality
4
"The ability to set up automated responses helps free up time immensely, and focus on other tasks."
"Integrates well with other tools."
"Live chat feature allows businesses to connect with customers in real time.provides detailed analytics reports that businesses can use to track customer engagement, identify trends."
"One thing I didn't like about Freshchat was the limited reporting and analytics capabilities. While the platform provided basic metrics, such as response times and customer satisfaction ratings, I found it lacking in terms of more in-depth insights and analytics."
"I don't really have cons, the only thing I can think of is that some of the programs such as the custom chatbot set ups were a bit overwhelming at first to learn."
"Despite having all the great features it does not offer a lot of customization in the free tier and it becomes expensive when you need more customization when compared with its competitors."
Have you used Freshchat and would like to share your experience with others?

Wondering if Freshchat is right for your organization?
Our Live Chat Software selection experts can help you in 15 minutes or less.
115 results
Sort by