Superchat 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Superchat

4.8

(281)

Pricing

Starting at €79.00 per month

About Superchat

Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.

Superchat Screenshots

Superchat Pricing and Plans

Starting price: €79.00 per month

Free Trial

Free Version

Basic

€79.00

per feature, per month

Plan includes:

Unified Inbox
WhatsApp Newsletter
Review Management
Team-Chat
Customer Support

Professional

€129.00

flat rate, per month

Plan includes:

WhatsApp Newsletter
Review Management
Team-Chat
Customer Support
Automations

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Superchat Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Superchat
Activity Tracking
Alerts/Notifications
API
Autoresponders
Batch Communications
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Contact Database
Contact Management
Content Management
CRM Integration
Customer Database
Customer History
Customizable Branding
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Email Management
Email Reminders
Feedback Management
File Sharing
Inbox Management
Interaction Tracking
Interactive Content
@mentions
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Language
Negative Feedback Management
One-to-One Messaging
Personalization
Project Management
Quality Management
Ratings/Reviews
Real-Time Chat
Real-time Conversations
Real-Time Notifications
Real-Time Updates
Reminders
Reporting/Analytics
Review Monitoring
Review Notification
Review Request
Search/Filter
SMS Messaging
Template Management
Third-Party Integrations
Ticket Management
Workflow Management

Superchat Integrations

Zapier

Integration rated 4.5 from 12 reviews

Microsoft Outlook

Gmail

Instagram

HubSpot Marketing Hub

See all 10 integrations

Superchat User Reviews

Overall Rating

4.8

Ratings Breakdown

84%

13%

Secondary Ratings

Ease of Use

4.7

Value for money

4.4

Customer support

4.8

Functionality

4.6

Thomas V.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2024

Revolutionizing Communication with Secure and Efficient Features

Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us.

Cons:

While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences.

Reasons for switching to Superchat

We made the switch to Superchat because it offers a more streamlined and user-friendly platform that better suits our communication needs. Its features, like integrated note-taking and efficient support ticket management, significantly enhance our workflow and customer engagement.

Eric A.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Reviewed October 2024

Alles Super

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Einfach in der Handhabung, schnelle Einrichtung.

Cons:

Gelegentlich werden Nachrichten erneut als ungelesen angezeigt, obwohl sie schon gelesen wurden.

Reasons for choosing Superchat

Langsame Reaktion, verspätete Terminvergabe, dann ziemlich aufdringlich im Nachgang.

Mike T.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used monthly for less than 6 months

Reviewed August 2024

Great Product but expensive commitment

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The set up was easy and straight forward. Support responded always super quickly.

Cons:

I didn't like that we had to make a 12-month commitment. We don't need the service all the time.

Nicole F.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2024

Great product and service

The overall experience is amazing, we love superchat and it has made our work much easier and faster!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The possibility of sending campaigns to a very large amount of leads

Cons:

It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform

Reasons for switching to Superchat

We had many more features and funcionalities!

Simon F.

Verified reviewer

Real Estate

11-50 employees

Used daily for less than 6 months

Reviewed October 2024

You've got to check out Superchat!

I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat!

Cons:

There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan.

Martin H.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 12 months

Reviewed August 2024

SuperChat for Entertainment & Hospitality

Overall, very good and it's a system we consider to contribute positively to our business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond

Cons:

After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity

Rick C.

Verified reviewer

Real Estate

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2024

Great communication platform

Ratings Breakdown

Ease of use

Functionality

Pros:

It's a stylish platform which seems to work well

Cons:

None yet but only started using the platform recently

Ulrich S.

Verified reviewer

Management Consulting

Self-Employed

Used daily for less than 2 years

Review source

Reviewed November 2023

Review after 6 month

My general user experience is very good. I also see the ongoing development as very positive. Nevertheless, I keep asking myself how long our people will continue to keep up with the flood of information about all the services and providers and how long Superchat will have a future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy handling, the multi-channeling and the very good UI

Cons:

There's nothing I don't like so far, if anything that there isn't a real iPad appr

Reasons for choosing Superchat

Because I didn't make any comparisons with other products and your personal presentation convinced me right from the start

Viktor M.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed November 2023

Great Support and API Docu

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support. Whether it's simple or complex questions about the API, assistance is always provided. The explanation of the help texts is comprehensible and always friendly. Especially convenient is the support accessible via WhatsApp, which adds a more personal and close touch to the whole experience. The API documentation is very detailed and well-structured. The JSON code can be understood immediately. Can only recommend it to everyone. Keep up the good work!

Cons:

The API is expandable, but the team is already working on further development. The goals are clearly defined.

Csaba D.

Verified reviewer

Medical Practice

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2023

definitely recommended