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Agiloft vs Salesforce Service Cloud

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Updated January 16, 2026

Agiloft vs Salesforce Service Cloud: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price

Pricing available upon request

$25.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
See All
Call Scripting
4.88
Knowledge Management
4.86
Call Transfer
4.86
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Integrations
Microsoft Excel
Microsoft Excel
Xero
Xero
Salesforce Sales Cloud
Salesforce Sales Cloud
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Helpshift
Helpshift
Salesforce Platform
Salesforce Platform
Vonage Contact Center
Vonage Contact Center
See All
Pros / Cons
  • Because of its significant flexibility, it is easy to attempt to over configure and integrate with too many tools out of the box.
  • Building a Procurement process gets a bit messy since Agiloft is not advanced enough to integrate multiple process (like Sourcing, Legal, Privacy, Security, etc.) is a smooth way.
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  • For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
  • Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements
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Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.2/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.7/ 5
4.4/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2025
Advisor
  Recommendations
20 Recommendations
1 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad