Answerbase 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Answerbase

4.7

(11)

Pricing

Starting at $19.00 per month

About Answerbase

Answerbase is a solution for mid-size and enterprise-level companies looking for marketing automation and analytics, customer service and support and social CRM. Customer service and support module allow companies to solve their common problems by automating the answers to repeat questions. It provides clients a fast turnaround on important issues that may crop up, leading to less traffic for the support team and a customer base that can research questions on their own.

Answerbase allows users to use the Q&A component with online sales, as potential customers can have any sales-based questions that can be answered directly on the product page. Existing questions are addressed immediately and new questions can be routed to the correct member of the sales team.

Answerbase provides data and suggestions to users on what content they should create or any existing content that needs improvement. Answerbase can be used in industry segments including advertising, education, media and retail. Pricing is per month. Support is offered via email and phone.

Answerbase Screenshots

Answerbase Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Basic

$19.00

per feature, per month

No plan information available

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Answerbase Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of Answerbase
Access Controls/Permissions
Alerts/Escalation
Alerts/Notifications
API
Application Management
Catalog Management
Categorization/Grouping
Collaboration Tools
Communication Management
Configurable Workflow
Content Creation
Content Management
Content Publishing Options
Customer Database
Customizable Reports
Customizable Templates
Data Import/Export
Decision Support
Discussions/Forums
Document Classification
Document Management
Electronic Forms
Feedback Management
Full Text Search
Gamification
Group Management
Knowledge Base Management
Knowledge Management
Marketing Automation
Member Directory
Membership Management
Moderation
Multi-Channel Communication
Online Forums
Order Management
Queue Management
Real-Time Notifications
Reporting/Analytics
Rich Text Editor
Search
Search/Filter
Self Service Portal
Shopping Cart
Single Sign On
Support Ticket Management
Text Editing
Version Control
Video Support
Website Integration
Website Management
Widgets

Answerbase User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

27%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.7

Have you used Answerbase and would like to share your experience with others?

Nicolas B.

Verified reviewer

Used unspecified for less than 12 months

Review source

Reviewed July 2016

Very good Support and easy to use

We are a small company that offer a range of technical products (software and hardware) in the smart home/IoT business. We implemented a Q&A board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

- Transparent pricing models - Outstanding customer support - Meeting customer needs - Platform up and running in less than a day - Good API that allows integration in other apps - High quality software (very few minor bugs in the system)

Cons:

I really do not have a lot to complain about. - The platform is still growing and some (in my opinion) core features are still in the pipeline (July 2016) but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs

Vendor Response

Hi Nic, Thanks for the review! We are always prioritizing the functionality our customers want to see in the platform, and I'm excited to fill you in on new features soon! Regards, Answerbase Team

Replied July 2016

Christiaan P.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2019

Awesome customer service! Thank you!

From the first demo to the implementation of our instance, the AnswerBase team were super helpful and responsive. Whilst we tested most of the features during our evaluation phase, we did miss a couple of feature details and found that certain functionality wasn't working in line with our expectations. To our delight, the team responded with fix options which were tested and implemented, providing us with an even better solution than expected for our members. AND, they delivered it early! It is so refreshing to work with customer-focused professionals who really understand the importance of under-promising and over-delivering! Great working with the AnswerBase team and I would certainly recommend this platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Easy and quick to implement and integrate with our existing platforms. The API and Zapier integrations were perfect for us. 2. Users were able to get up and going on the system with little to no training, from a front end and back end perspective. 3. Value for money. This is a product that competes with the biggest and best of them, yet a very competitive price point.

Cons:

1. Admin User Interface is a little dated. However, I understand a new UI is being developed in line with how most platfroms are evolving. 2. Consistency across the content types. Again, one of these issues for us was addressed in a very quick time frame and a fully working implementation of a feature was added. 3. More a nice to have, but having an onboarding checklist to get the platform up and running would be helpful.

Reasons for switching to Answerbase

Answerhub's pricing made it not viable for our community. Also, the core functionality of the Q&A platforms are essentially the same and whilst the Devada product offered a few more bells and whistles, it certainly didn't warrant the additional expenditure.

Joseph C.

Verified reviewer

Used daily for less than 12 months

Review source

Reviewed October 2017

Amazing product, strong feature set, great support, affordable

Solves major needs in an efficient and cost effective manner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have recommended Answerbase to a few clients based on the integration and customization options that are native to Answerbase. The product is easy to use and learn and does not require significant technical ability to integrate with existing assets. The support is top notch and goes out of its way to make sure customers are happy. I rarely do product reviews but Answerbase is an amazing solution for any knowledge base application.

Cons:

There are a few customization options that would be nice, but Answerbase allows access to an advanced API allowing for limitless customization.

Verified

Reviewer

Telecommunications

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed August 2018

Excellent Support

Q&A on our website with search traffic dedicated to us. - Had a great experience with their customer service when we noticed some issues related to the Google SSL penalty. They were helpful at finding options that worked well with our budget.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We looked at a few options- this one was robust and fairly priced for Q&A add-ons. Also gave us the ability to white-label it.

Cons:

Can be complicated setup initially- but once set up- runs like a charm.

Julie S.

Verified reviewer

Non-Profit Organization Management

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed July 2016

Great Support, flexible product

I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a "premium" customer, the support has been exceptional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Able to customize to meet our needs.

Vendor Response

Hi Julie, Thank you for taking the time to review Answerbase. We enjoy working with you, and are happy to hear you are meeting your business goals with Answerbase. Please don't hesitate to reach out if you need anything.

Replied July 2016

Michelle N.

Used unspecified for unspecified

Review source

Reviewed August 2011

Full featured Q&A community tool

I would venture to say that many businesses would benefit from having a Q&A community on Answerbase.com. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, Answerbase.com does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.

Ratings Breakdown

Cons:

Very new on the market

Vendor Response

Thanks for the review Michelle! When companies decide to make their Answerbase site public it can certainly have a customer support and marketing crossover. Customer support will save time and resources, and marketing will enough a customer facing platform that is optimized for search.

Replied June 2016

Jeremy P.

Verified reviewer

Used other for less than 6 months

Review source

Reviewed October 2017

Answerbase helped streamline our training event by keeping people informed without interruption.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about the software is that even though we wrote detailed directions for users, most were able to figure out how to use it with no instructions. The other best thing was the prompt, patient and helpful support.

Cons:

We haven't found anything we like least. It took me a few tries to figure out some of the admin tools, but taking time to learn all the features/functions combined with a couple of helpline calls made the whole thing smooth.

Kady C.

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2016

Excellent software with excellent customer service!

I had an excellent experience with Answerbase, the software is stunning and Answerbase team is REALLY available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I truly like everything about this software.

Cons:

N\A

Vendor Response

Hi Kady, We are super excited to hear Answerbase is successfully accomplishing your business goals. As always, please let us know if you need anything and we will make sure you are taken care of. Regards, Answerbase Team

Replied July 2016

Nicolas B.

11-50 employees

Used unspecified for less than 12 months

Review source

Reviewed July 2016

Very good Customer support and a good product

We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Easy to setup - Transparent pricing model - High quality software - Outstanding customer support

Cons:

- Customization can get expensive (as with any other solution) - The platform is growing so some (what I consider) core features might be missing (07/2016) but the team is doing their best to push out features based on their customer needs.

Melissa D.

Publishing

1001-5000 employees

Used other for less than 12 months

Review source

Reviewed December 2017

Top notch software from a top-notch company

The biggest benefit is the ability for customers to self-serve, as well as reporting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is extremely customizable, which we really needed. Because of all of our customizations, the implementation was pretty involved, but the support staff at Lumin helped us from start to finish, answering our questions in a timely manner. He was very helpful, organized, and reliable.

Cons:

There are a lot of ways you can make tweaks to the software on your own, without developer involvement, but there could be a little more out of the box.

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