All BMC Helix ITSM Reviews
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BMC Helix ITSM Reviews
Reviews Summary
Overall Rating
4.1Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
3.7
Customer Support
3.9
Value for money
3.9
Functionality
4
Pros
"Belonging to a huge brand which is number 1 in OSS area in telecommunications, it is pricy; but provides good support for enterprise solutions."
"It is very convenient in managing the day-to-day ticketing queue and prioritizing the high important cases though it."
"The intelligent integration for event management (off the shelf and event management system that can consume WSDLs or REST, can take advantage of this two-way BSR utility; it’s a game changer!"
Cons
"There’s literally 50 installs you need to perform plus a checksum between each and everything has to be installed in a specific order and BMC Software doesn’t make it easy on the customers to comprehend this because every tool has a separate website in their DOCs and it’s up to you to understand what needs to come before and after. "
"Very hard to build RPA automations around."
"Not the best front end programming."
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