All Chorus Reviews
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Chorus Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.5
Functionality
4.4
Pros
"Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts."
"Chorus has helped us a lot with the call training aspect, we're able to quickly identify those calls where reps may need a little more coaching on."
"Chorus also simplifies the process of recording and replaying calls, and Chorus' call-to-text capabilities simplify the email response process and quickly update our databases."
Cons
"However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one."
"Very "big brother" feeling with the ability for management to join calls... lots of incorrect habits created by managers without the proper "heads up" given to the rep."
"I also don't love how there are multiple pop ups in the meeting telling guests it's being recorded and livestreamed."
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