# Endear Software Reviews, Demo & Pricing - 2026 > Review of Endear Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/endear-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Endear Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/endear-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/endear-profile/alternatives/) # Endear 2026: Benefits, Features & Pricing Wondering if Endear is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Endear 4.5 [(46)](https://www.softwareadvice.com/crm/endear-profile/reviews/) Pricing Starting at $350.00 per month ### About Endear Endear is the AI-powered clienteling platform for modern retail brands that want to build meaningful customer relationships at scale. With over 2,000 retail stores around the globe driving more than $1 billion in attributed sales, Endear empowers store teams with unified customer profiles, real-time data, and AI that automatically identifies who to reach out to, when, and what to say — so associates spend their time selling, not searching. By streamlining outreach across channels like text, email, and WhatsApp, Endear helps deliver personalized, high-impact customer experiences that increase foot traffic and boost sales. With every engagement trackable and actionable, Endear is redefining retail ROI so every store becomes a performance channel and every interaction becomes a revenue moment. Wondering if Endear is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Endear User Interface ## Popular Endear Alternatives Main Product Endear 4.5 [(46)](https://www.softwareadvice.com/crm/endear-profile/reviews/) Ratings Breakdown - 4.35Ease of use - 4.36Value for money - 4.60Customer support - 4.22Functionality Pricing Starting at $350.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) 4.7 [(968)](https://www.softwareadvice.com/hr/typeform-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.18Value for money - 4.38Customer support - 4.49Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Endear Pricing and Plans Starting price: $350.00 per month Free Trial Free Version CRM Pro $350.00 usage based, per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Endear Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Endear Access Controls/Permissions Activity Dashboard Activity/News Feed Activity Tracking Alerts/Notifications API Campaign Management Collaboration Tools Commenting/Notes Commission Management Contact Database Contact Management Content Management CRM Customer Database Customer History Customizable Branding Customizable Reports Data Import/Export Data Synchronization Document Storage Email Management Email Marketing Email Templates For Retail Interaction Tracking Internal Chat Integration Lead Management Live Chat Marketing Automation Marketplace Integration Mobile Access Mobile App Multi-Channel Marketing Multi-Currency Multi-Language Multi-Location Performance Management Product Catalog Real-Time Analytics Real-Time Data Real-Time Reporting Real-Time Updates Reminders Reporting & Statistics Sales Onboarding & Training Sales Reports Search/Filter Segmentation Tagging Task Management Third-Party Integrations ## Endear Integrations Shopify Integration rated undefined from -1 review Gorgias Integration rated undefined from -1 review Square Payments Integration rated undefined from -1 review Shopify Plus Integration rated undefined from -1 review Shopify POS Integration rated undefined from -1 review Teamwork Commerce Integration rated undefined from -1 review See all 12 integrations ## Endear User Reviews Overall Rating 4.5 Ratings Breakdown 5 54% 4 37% 3 9% 2 0% 1 0% Secondary Ratings Ease of Use 4.3 Value for money 4.4 Customer support 4.6 Functionality 4.2 VR Verified Reviewer Consumer Goods 51-200 employees Used daily for more than 2 years Reviewed May 2024 Easy to Use, Consistent CRM with great reporting 5 Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products. Cons: The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments. Read More AR Ashli R. Verified reviewer Retail 51-200 employees Used daily for less than 6 months Review source Reviewed December 2023 Perfect for Clienteling! 5 9/10 compared to my previous clientle system that I would rate 6/10 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: How easy it is to use compared to previous clientle systems I have used for retail in the past. Cons: How slow it can be when searching a customer in our overall customer base Reasons for switching to Endear I left Macys and was hired into M.M.LaFleur, but I always gave my opinion on Salesfloor at Macys as my background is fashion media & marketing. Read More LM Lori M. Verified reviewer Apparel & Fashion 11-50 employees Used daily for less than 2 years Reviewed June 2020 Jarbo stylist 3 i would have to say I like some of the features but my success has been about 50/50 using it. i want to to be more. i love the concept. Ratings Breakdown 3 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped. Cons: I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email. Vendor Response Hey Lori, Thanks so much for being such a strong early user of ours! We really appreciate having users like you who provide the feedback it takes to build a great platform for retail stylists. I hope you've continued to see the platform get better as we've made more updates. Replied July 2020 Read More DV Diego V. Verified reviewer Apparel & Fashion 11-50 employees Used weekly for less than 6 months Reviewed April 2025 Regional Stores Manager 4 The team has been super kind and available. The platform I think requires more education and time that I had imagined from the start. Ratings Breakdown 4 Ease of use 2 Value for money 5 Customer support 4 Functionality Pros: The ease of the automated campaigns going out. I don't have to keep on checking to see if it's happening and feel confident it will play itself out. Cons: I think the portion of writing the email isn't the friendliest. I wish changes would auto save. I feel like I have to save each time I upload product links. If I don't hit save and go to my preview, I have to go back and redo. The analytics portion I also sometimes don't feel like it is 100% accurate between in physical store and online store. Read More AH Adie H. Verified reviewer Retail 501-1000 employees Used weekly for less than 6 months Reviewed September 2025 Easy and intuitive tool 4 Overall my experience with endear has been a positive one, it’s an easy to use and we get a good amount of response from our customer base. Ratings Breakdown 5 Ease of use 4 Functionality Pros: The amount of customer data and the ease of use of the application. I like I can easily find the information I need in relation to client data. Cons: Only being able to send mass marketing emails to ten customers at a time is a drawback and the sent responses do lag, and do not update quickly. Read More MK Mark K. Verified reviewer Retail 51-200 employees Used weekly for less than 2 years Reviewed February 2025 Sales Lead 4 As a sales manager I appreciate the intuitive interface, making training a breeze for new hires. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: These features I like the most are the data driven insights. Cons: I wish the email templates were more flexible. Read More SP Sadaya P. Verified reviewer Consumer Goods 201-500 employees Used weekly for less than 6 months Review source Reviewed March 2025 Why I like Endear 5 I do like this platform its easy to keep in contact with people Ratings Breakdown 4 Ease of use 5 Value for money 4 Customer support 3 Functionality Pros: Endear is easy to use and very quick and simple! Cons: The premade filters or the sections they make for you can be a little complicated to use. Read More MH Manal H. Verified reviewer Retail 5001-10000 employees Used daily for less than 6 months Review source Reviewed November 2024 Endear Review 4 Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix. Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: \- The creativity of it, the way we can create campaigns, lookbooks, stories, etc - Newstore customers data based are connected to endear - East to use Cons: \- The way the audiences are organized could use a bit more work - The fact that Endear notes and new store notes aren't connected - When you start a draft it usually doesn't re appear when you leave the page Read More KH Katie H. Verified reviewer Retail 51-200 employees Used weekly for less than 2 years Reviewed May 2024 Dynamic Marketing for Brick and Mortar 5 Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates. Cons: The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance. Read More RL Richard L. Verified reviewer Retail 51-200 employees Used daily for more than 2 years Review source Reviewed April 2024 Great people and Great CRM! 5 I loved working with the team at Endear. Always professional, down to earth and very responsive. I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times! A wonderful company and a great CRM platform, especially for retail. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools. Cons: Need quicker intergration with third party Read More Showing 1 - 10 of 46 Reviews [See All Reviews](https://www.softwareadvice.com/crm/endear-profile/reviews/) ## Endear Popular Comparisons [LiveAgent vs Endear](https://www.softwareadvice.com/crm/endear-profile/vs/liveagent/)[Zoho CRM vs Endear](https://www.softwareadvice.com/crm/endear-profile/vs/zoho-crm/)[Typeform vs Endear](https://www.softwareadvice.com/crm/endear-profile/vs/typeform/)[Zendesk Suite vs Endear](https://www.softwareadvice.com/compare/26892-Zendesk/vs/325964-endear/)[Freshdesk vs Endear](https://www.softwareadvice.com/crm/endear-profile/vs/freshdesk/) [Compare All Alternatives](https://www.softwareadvice.com/crm/endear-profile/alternatives/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **1** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10458) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6977) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3797) Recently recommended **0** times Stuck Between Options? 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