Endear 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Endear

4.5

(44)

Pricing

Starting at $300.00 per month

About Endear

Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships.

Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.

Endear Screenshots

Endear Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Professional

$300.00

usage based, per month

No plan information available

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Endear Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Endear
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Notifications
API
Campaign Management
Collaboration Tools
Commenting/Notes
Commission Management
Contact Database
Contact Management
Content Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Data Synchronization
Document Storage
Email Management
Email Marketing
Email Templates
For Retail
Interaction Tracking
Internal Chat Integration
Lead Management
Live Chat
Marketing Automation
Marketplace Integration
Mobile Access
Mobile App
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Location
Performance Management
Product Catalog
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Sales Onboarding & Training
Sales Reports
Search/Filter
Segmentation
Tagging
Task Management
Third-Party Integrations

Endear Integrations

Shopify

Heartland Retail

Gorgias

Square Payments

Shopify Plus

Shopify POS

See all 13 integrations

Endear User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

36%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.6

Functionality

4.2

Verified

Reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Reviewed May 2024

Easy to Use, Consistent CRM with great reporting

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part about Endear is how useful so many departments can use the program. We mostly use for our retail staff but the stories function has made its way through many different teams due to the beautiful presentation of products.

Cons:

The lack of organization available inside the segmenting tab. This isn't a huge issue but it would be great if there were folders or another way we could organize different client segments.

Alexandria L.

Verified reviewer

Retail

201-500 employees

Used daily for less than 6 months

Reviewed May 2024

User Friendly + Revolutionizing CRM!

Excellent! We've only been using it at a store level for a couple of months and it's already a game changer for us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Added level of personal touch for client outreach - allows for one to one contact, in an age of retail when companies are sending mass marketing from an automated feature.

Cons:

Reporting is still tricky to figure out.

Reasons for switching to Endear

limited capability with Newstore chat - text only at first, then emojis, and now finally they have integrated photo sending, but it took a long time. "blocky."

Lori M.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 2 years

Reviewed June 2020

Jarbo stylist

i would have to say I like some of the features but my success has been about 50/50 using it. i want to to be more. i love the concept.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I think the ability to create a personalized look books is useful. The ability to email of text is convenient. The functions have evolved over the time we have been using it so that has helped.

Cons:

I find that it has been difficult to use in the beginning, it is getting better. It is slow or difficult to propagate contact info in to the data bank. I am unsure how my clients receive the emails. i have a low turnover of them opening it. I bet better results when I just email from my company email.

Vendor Response

Hey Lori, Thanks so much for being such a strong early user of ours! We really appreciate having users like you who provide the feedback it takes to build a great platform for retail stylists. I hope you've continued to see the platform get better as we've made more updates.

Replied July 2020

Lauren P.

Verified reviewer

Luxury Goods & Jewelry

11-50 employees

Used daily for less than 6 months

Reviewed May 2024

My team loves it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is so user friendly and easy to learn - especially if you use Shopify!

Cons:

Selecting products for stories in outreach.

Reasons for switching to Endear

Clientbook was very antiquated and better used by a smaller business.

Ashli R.

Verified reviewer

Retail

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Perfect for Clienteling!

9/10 compared to my previous clientle system that I would rate 6/10

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use compared to previous clientle systems I have used for retail in the past.

Cons:

How slow it can be when searching a customer in our overall customer base

Reasons for switching to Endear

I left Macys and was hired into M.M.LaFleur, but I always gave my opinion on Salesfloor at Macys as my background is fashion media & marketing.

Sadaya P.

Verified reviewer

Consumer Goods

201-500 employees

Used weekly for less than 6 months

Review source

Reviewed March 2025

Why I like Endear

I do like this platform its easy to keep in contact with people

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Endear is easy to use and very quick and simple!

Cons:

The premade filters or the sections they make for you can be a little complicated to use.

Katie H.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 2 years

Reviewed May 2024

Dynamic Marketing for Brick and Mortar

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Endear is a multi-faceted channel that can allow each associate of the brand communicate and engage with customers on different levels. As a brand marketing team, we're able to blast ecomm customers in a more personalized manner on a more personalized, and targeted scale, than using our general ESP platform. On the other hand, store associates are able to communicate with top clients in a 1:1 manner to offer the most catered concierge shopping experience that our customer wouldn't normally get from brands that function within our same space. Endear really helps our store associates and retail experience be that much more elevated and makes our customers feel even that much more connected to our retail associates.

Cons:

The only 2 things that aren't my favorite about Endear is that the reporting and analytics features are a little disjointed and there is no ability to make uploaded assets shoppable or to select what images are pulled into the platform from Shopify. Also something to note if you are new to Endear, be sure to set up the attribution window in your settings to what the rest of your revenue channels are set to or else if you want to change them later, the performance numbers of campaigns will experience a huge discrepancy from YoY performance.

Richard L.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Great people and Great CRM!

I loved working with the team at Endear. Always professional, down to earth and very responsive. I loved the fact that the founders, Jinesh and Leigh themselves would handle the support chat at times! A wonderful company and a great CRM platform, especially for retail.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of client import and ability to manage the database. Very easy to train team mates and reach out to your clients. Great filters to get to the granularity of things and easy-to-use reporting tools.

Cons:

Need quicker intergration with third party

Antonella A.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Reviewed May 2024

My number One Resource for client contact!