Endear 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Endear

4.5

(44)

Pricing

Starting at $300.00 per month

About Endear

Endear is a retail CRM and clienteling platform built to grow sales and strengthen customer relationships.

Organize customer data, send personalized email & SMS campaigns, and analyze outreach, store, and team performance across channels. Plus, Endear Stories let you curate and share personalized products to drive clicks and conversions. And with live chat built-in, you can engage online shoppers instantly to drive loyalty and increase cart size.

Endear Screenshots

Endear Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Professional

$300.00

usage based, per month

No plan information available

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Endear Features

Popular features found in Customer Experience
Customer Segmentation
Customizable Fields
Customizable Templates
Dashboard
Data Visualization
Engagement Tracking
Negative Feedback Management
Real-Time Notifications
Reporting/Analytics
Survey/Poll Management
More features of Endear
Access Controls/Permissions
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Notifications
API
Campaign Management
Collaboration Tools
Commenting/Notes
Commission Management
Contact Database
Contact Management
Content Management
CRM
Customer Database
Customer History
Customizable Branding
Customizable Reports
Data Import/Export
Data Synchronization
Document Storage
Email Management
Email Marketing
Email Templates
For Retail
Interaction Tracking
Internal Chat Integration
Lead Management
Live Chat
Marketing Automation
Marketplace Integration
Mobile Access
Mobile App
Multi-Channel Marketing
Multi-Currency
Multi-Language
Multi-Location
Performance Management
Product Catalog
Real-Time Analytics
Real-Time Data
Real-Time Reporting
Real-Time Updates
Reminders
Reporting & Statistics
Sales Onboarding & Training
Sales Reports
Search/Filter
Segmentation
Tagging
Task Management
Third-Party Integrations

Endear Integrations

Shopify

Heartland Retail

Gorgias

Square Payments

Shopify Plus

Shopify POS

See all 13 integrations

Endear User Reviews

Overall Rating

4.5

Ratings Breakdown

55%

36%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.6

Functionality

4.2

Thomas K.

Verified reviewer

Food Production

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2020

Awesome Tool

Customer service was amazing!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the ease of use and the statistical analysis

Cons:

Make it easier to message 500 people at once.

Vendor Response

Hey Thomas, Thanks for the feedback! We've just recently made this adjustment to bulk sending for you and look forward to hearing what you think!

Replied July 2020

PALOMA R.

Verified reviewer

Textiles

11-50 employees

Used daily for less than 6 months

Reviewed February 2025

JANTAMINIAU REVIEW

My experience with Endear has been excellent. It has significantly improved our client interactions and helped streamline communication with our customers. The automation tools and analytics have provided valuable insights that enhanced our sales strategy. Highly recommend it for businesses looking to strengthen their customer relationships!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Endear provides an intuitive and user-friendly interface that makes customer relationship management seamless. The integration capabilities and personalized outreach features are incredibly effective in driving sales and engagement.

Cons:

While the platform is feature-rich, adding more customization options for reports would be a great enhancement.

Katia B.

Verified reviewer

Retail

51-200 employees

Used daily for less than 12 months

Reviewed July 2020

Needs work

Overall it’s more work than it has to be. For someone that has used the CRM programs designed by retail workers and Apple developers (I used to work for Kering) I feel this isn’t anywhere near what it could be, but I’m hopeful

Ratings Breakdown

Ease of use

Functionality

Pros:

The thing that I find the most useful is being able to filter through hundreds of thousands of clients to target a very specific group for a specific kind of outreach

Cons:

The actual messaging on this software is still pretty wonky and it would be helpful to create a messaging app to where we can keep track of our conversations in a more streamlined way instead of having to go back and forth between “awaiting response” or “recommended follow up” and the like. It’s frustrating Trying to find the conversations you already responded to actively that are not either new or recommended follow up is impossible

Vendor Response

Hey Katia, Thanks so much for your feedback! We're actively working on a system to make the messaging experience on Endear more user friendly as well as releasing a mobile app to make responding to customers from your phone a breeze! Just as an FYI, you can always search for clients in the search bar of your inbox or go to all conversations to avoid the smart segments we create automatically. This should help you find the conversations you're looking for more quickly. Thanks again for the feedback! If you ever want to walk through how we can make it easier for you to use Endear, please don't hesitate to reach out to us at support@endearhq.com.

Replied July 2020

Sara G.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Reviewed November 2025

Clientele magic

My overall experience with Ebdear is great! I love the fact that I can have all of my clients in one place!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I love that I can take personal notes for each client! When I write a note in my own words, I can remember my clients better, and the connection I make with them would be even more genuine and personal!

Cons:

When I’m sending a general email regarding an upcoming promotion, my understanding is that I can send to a group of 10 only at a time. It would have been easier if I could send the email to more clients at once!

Hailey D.

Verified reviewer

Retail

201-500 employees

Used daily for less than 2 years

Reviewed February 2025

Endear Review

I use endear every day to keep in touch with clients, from adding them to my client book to updating profiles, using their information to complete new orders, and reaching out to clients who may have questions!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I rally enjoy how user friendly the site is to navigate. The templates are easy to find and include in messaging, and moving from one client to the next feels seemless!

Cons:

I think the metrics on reports and dashboard could be refined a little more/ the verbage for filters could be changed to be more clear.

Danielle P.

Verified reviewer

Apparel & Fashion

201-500 employees

Used daily for less than 6 months

Reviewed October 2025

Clientelling made easy

Endear has been effective in my selling; people love that I can add them to my list so I can reach out to them about promotions!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like how Endear is easy to navigate. It is nice to be able to bounce around tabs and look people up.

Cons:

Sometimes my customers from Shopify do not show up and I have to manually add them. It’s nice when they automatically appear.

Diego V.

Verified reviewer

Apparel & Fashion

11-50 employees

Used weekly for less than 6 months

Reviewed April 2025

Regional Stores Manager

The team has been super kind and available. The platform I think requires more education and time that I had imagined from the start.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of the automated campaigns going out. I don't have to keep on checking to see if it's happening and feel confident it will play itself out.

Cons:

I think the portion of writing the email isn't the friendliest. I wish changes would auto save. I feel like I have to save each time I upload product links. If I don't hit save and go to my preview, I have to go back and redo. The analytics portion I also sometimes don't feel like it is 100% accurate between in physical store and online store.

Mark K.

Verified reviewer

Retail

51-200 employees

Used weekly for less than 2 years

Reviewed February 2025

Sales Lead

As a sales manager I appreciate the intuitive interface, making training a breeze for new hires.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

These features I like the most are the data driven insights.

Cons:

I wish the email templates were more flexible.

Adie H.

Verified reviewer

Retail

501-1000 employees

Used weekly for less than 6 months

Reviewed September 2025

Easy and intuitive tool

Overall my experience with endear has been a positive one, it’s an easy to use and we get a good amount of response from our customer base.

Ratings Breakdown

Ease of use

Functionality

Pros:

The amount of customer data and the ease of use of the application. I like I can easily find the information I need in relation to client data.

Cons:

Only being able to send mass marketing emails to ten customers at a time is a drawback and the sent responses do lag, and do not update quickly.

Manal H.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed November 2024

Endear Review

Overall a good experience, Endear is pretty clear on how to use and quick to learn , just a couple of small things to fix.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The creativity of it, the way we can create campaigns, lookbooks, stories, etc - Newstore customers data based are connected to endear - East to use

Cons:

- The way the audiences are organized could use a bit more work - The fact that Endear notes and new store notes aren't connected - When you start a draft it usually doesn't re appear when you leave the page

Showing 1 - 10 of 44 Reviews

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