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Josh P.
Advisor, 7 years
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Updated January 26, 2026
Freshdesk vs Web Help Desk: Which is best for you?
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00
per month
$753.00
one time
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Support Ticket Management
4.33
Ticket Management
4.25
Workflow Management
4.17
See All
Integrations
See All
See All
Pros / Cons
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
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- The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude
- Lack of features and no integration abilities.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.4/ 5in the comparison
4.1/ 5
Customer Support
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.1/ 5
Functionality
Highest performing feature
in the comparison
4.3/ 5in the comparison
3.9/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
N/A
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
