All Gong.io Reviews
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Gong.io Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.7
Value for money
4.6
Functionality
4.7
Pros
"Gong was a great feature to have to re analyze calls, find trends, and see where our team was struggling. If a team is considering high growth and more substantial pipeline with closed wons, Gong is a must."
"I love that you get emails in real time about meetings you have for the day, can confirm the prospect is in the meeting, and are able to view a recording with a transcript immediately after the meeting concludes."
"Its been one of the most impactful tools in our tech stack for sales, customer success, and product and we've amplified that by using Gong plugins like Zapier and TranscribeIQ."
Cons
"Sometimes the recorder doesn't join the meeting right away and will randomly join a few minutes in, which can be confusing for clients and throw off the groove of the call"
"Words are randomly redacted when watching videos playback, video player blocks part of screen during shared screen."
"The lack of robust data export options has made it hard to justify the platform’s cost, especially as it falls short of meeting practical data management needs."
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