Gorgias vs Salesforce Service Cloud: Which is best for you?

Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues.

There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive.

For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.

Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements