All HelpDesk Reviews
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HelpDesk Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.4
Functionality
4.4
Pros
"The Help Desk provides reliable and supportive assistance, ensuring most issues are resolved in a timely and professional manner. While there are areas that could be improved, such as proactive follow-ups and broader technical knowledge, the overall experience is positive and contributes significantly to smooth operations."
"The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes."
"The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support."
Cons
"The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee."
"I feel like HelpDesk is a bit limited and feels childish in design too, I used better ticketing tools before, like Zendesk."
"I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages."
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