Idiomatic 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Idiomatic

4.7

(18)

Pricing

Starting at $399.00 per month

About Idiomatic

Idiomatic is an AI-powered customer experience tool that enables analysts to convert customer feedback into a doable action plan, promoting loyalty. Key attributes include an activity dashboard, queue management, sentiment analysis, report and statistics, feedback control, and customer grouping.

A SaaS platform that supports customer-driven firms in converting unstructured data into structured data, Idiomatic provides CRM teams with automation tools to organize and manage customer feedback. It facilitates the sorting of emails, chats, phone calls, and surveys, enabling robust analysis. It also offers sentiment analysis tools that provide insight into the customer experience with the brand, driving improvement and innovation.

Idiomatic assists firms to realize repeated sales by optimizing feedback control operations and increasing customer loyalty. It is suitable for numerous industries and experts that support customer feedback analytics to help drive informed decision-making.

Idiomatic Screenshots

Idiomatic Pricing and Plans

Starting price: $399.00 per month

Free Trial

Free Version

Core

$399.00

usage based, per month

Plan includes:

AI Issue Identification
AI Feedback Classification
AI Granularity
Automated Reporting
Real-time Spike Notifications
Unlimited Data Sources
Unlimited Seats

Business

$1,999.00

usage based, per month

Plan includes:

All Core Features
SSO
Slack Notifications
Vendor Security Forms
Custom Terms of Service / Data Protection Addendum
Dedicated Account Management with Priority Support

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Idiomatic Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Idiomatic
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
API
Client Portal
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Capture and Transfer
Data Extraction
Data Import/Export
Data Visualization
Feedback Management
For eCommerce
Machine Learning
Model Training
Monitoring
Multi-Channel Data Collection
Multi-Language
Multiple Data Sources
Natural Language Processing
Negative Feedback Management
No-Code
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Search/Filter
Sentiment Analysis
Single Sign On
Social Media Integration
Surveys & Feedback
Tagging
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics

Idiomatic Integrations

Salesforce Service Cloud

Discord

Zendesk Explore

Delighted

Zendesk AI

Looker

See all 14 integrations

Idiomatic User Reviews

Overall Rating

4.7

Ratings Breakdown

78%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.9

Functionality

4.4

Have you used Idiomatic and would like to share your experience with others?

Jon A.

Verified reviewer

Internet

1001-5000 employees

Used weekly for less than 6 months

Reviewed November 2021

Great product, extreme time saver!

The Idiomatic team was extremely helpful and prepared throughout the initial set-up with my team's Zendesk data. The product itself is amazing. It saves me so much manual work and allows me to immediately address issues instead of gathering evidence. Being able to track issues using tags makes things so much better too. Overall, the team and the dashboard provide great real-time, high level overviews of what the team is experiencing and is incredibly easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and saves so much manual work.

Cons:

Private channel for Slack real time notifications takes too much work to integrate. Settled for general Slack channel with other team notifications.

Luke E.

Verified reviewer

Publishing

51-200 employees

Used daily for more than 2 years

Reviewed November 2021

Idiomatic is a great product with excellent account management and customer success teams

Our entire team has access to the data that we're getting from our customers in a very accessible and customizable dashboard.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Idiomatic makes it easy for our team and our entire company to segment and analyze customer issues. Everyone at Medium is encouraged to log in with SSO and look at what our users are contacting us about. It's also easy to create reports and decks for presentations and to see how trends change over time. The Idiomatic Customer Success Team is also very helpful and always available when needed. They also send a weekly email to the whole company highlighting issues that we customize together.

Cons:

There's nothing about Idiomatic that I can identify as areas for improvement at this time.

Vendor Response

Thanks so much Luke. We've really enjoyed working with you through the years and I hope you can see some of our great new features coming out soon that blow you away!

Replied November 2021

Ciara C.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 12 months

Reviewed November 2021

Idiomatic Review

I really enjoyed the experience of working with Idiomatic - it really served us in terms of identifying issues in particular spikes in volume (although these were often too late!) I also appreciated all the help we got from our CSM [SENSITIVE CONTENT] - she was always willing to work with us on workaround for things that may not be possible, build ad hoc filters for us and had a great knowledge of our product as a whole!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Very intuitive user interface - was easy to see, navigate and locate data that we embedded

Cons:

I found that the overall experience with the platform was positive, however there was often instances where there were promises of new products that were on the product roadmap that we would rarely see come to fruition. It was a small thing , but important for us to visualise the data correctly but the ability to not be able to customise colours / formatting of graphs was something I would like liked to see. In addition . I think also being able to modify and edit graphs to add in trend graphs - multiple data points in one graph would be useful to visualise trends

Vendor Response

Hi Ciara. Thank you for your honest feedback. We have been a bootstrapped company for a long time so haven't had as many resources to iterate. However, our recent funding allows us to hire a first marketing hire on the team (TMI?)

Replied November 2021

Rodion G.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Reviewed November 2021

Great flexible ML categorization tool for text and a super reliable SaaS partner

I have had a great overall experience with Idiomatic, both as a product and service provider. The Idiomatic team is highly responsive, great at internalizing our use-cases, and always available to provide support. They are truly partners when it comes to our needs and wants.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Idiomatic allowed us to scale up our issue classification and introduce smarter routing and categorization into our support workflows. Additionally, Idiomatic integrates really well into various parts of our tech stack, which lets us leverage its output beyond just the Idiomatic interface and has been a value-add in routing within our CMS and allowed us to have user-facing surveys that we wouldn't be able to support with just human eval

Cons:

It's not a big problem, but I'd love for more user-level configuration options. We currently have to go through the Idiomatic team for a lot of things but given how great the team is to work with, it's not really a pain point. I could also understand that it helps Idiomatic maintain a level of service provision they're comfortable with, but I generally love being able to do self-serve things so it's my only call out.

Liis S.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Reviewed November 2021

Idiomatic is a great partner

Idiomatic does support contacts analysis really really well and they are an amazing partner to work with if this is an area you want to invest in!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Idiomatic is a great partner to work with. They are very responsive and accommodating and always such a joy to work with. Their product is geared towards customer support use cases, which we love! It has drastically changed how we report on contact drivers and share the voice of the customer insights with the rest of the organization. It is not only real-time but requires many times less effort than we ever imagined is possible.

Cons:

Other competitors in the market are pushing ahead faster with new features and integrations. I wish there were more new developments/ features coming up faster to get to parity with what others are doing, like integrations with analytics software and key phrases highlights within different categories.

Verified

Reviewer

E-Learning

1001-5000 employees

Used weekly for more than 2 years

Reviewed November 2021

Idiomatic for Issue-based Ticket Routing 👍

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Idiomatic's team guided us very well through the onboarding process, and they have continued to do so for each new team we onboard to the tool. Their customer success / support team has been amazing and it's clear that Idiomatic is truly invested in our partnership.

Cons:

Language detection is a feature we need that Idiomatic doesn't provide, at least not as a value sent back to Zendesk tickets.

Vendor Response

Thank you so much for your review. We are working on being more flexible on what we can push back to the helpdesk in terms of language so totally hear you on adding that to the roadmap.

Replied November 2021

Austin A.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Reviewed November 2021

Hands on team works to meet your needs

I've enjoyed working with Idiomatic and our support team. Very accommodating and patient when requests are made and have helped us monitor key initiatives well.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Takes a lot of manual work away from previous insight finding processes. Handles organization and helps you expand on that organization with grouping/filters.

Cons:

Rather specific to our set up, but I wish sample size of ticket content could be customized such as if there are 50 contacts, let me see all of them vs. sample sets of 10 or 20.

Berlin A.

Verified reviewer

Cosmetics

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2022

Idiomatic Review

Overall, my experience is good. Idiomatic made it easier for me to go through different concerns/issues without going through a long process of pulling data.

Ratings Breakdown

Ease of use

Functionality

Pros:

Made it easier for us to see or check specific concerns/issues that are trending upwards and need to be addressed or concerns trending downward. Specific contacts/concerns are organized or grouped neatly and easy to check.

Cons:

Maybe they can improve in terms of phone call analytics. For now, we use this software on our email and chat channels.

Larry F.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 6 months

Reviewed November 2021

Idiomatic Review

It's been great. I've found nuggets of feedback that I've previously missed, or forgot about. I can easily gather information for key stakeholders without hours of manual effort by utilizing dashboards and their instantly responsive reporting capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up was easy and the Idiomatic team is really here to help. They field all of my questions and are clearly trying to ensure my success in utilizing their product. Otherwise, the product is easy to understand and adapt.

Cons:

We have multiple sources for information being pushed in to Idiomatic, which means I can slice and dice each source, but I cannot view feedback across all sources in one dashboard. For example, I can see what topics are driving detractors, but I can't easily cross-reference that against what topics are driving support tickets, or negative reviews. A single space, which aggregates a "Top 10" across the different sources is a glaring need. Beyond that, being able to save links to dashboards with a customizable trailing timeframe (e.g. last 30 days, 13 weeks, or 3 months) would be nice.

Padma P.

Verified reviewer

Consumer Services

501-1000 employees

Used weekly for less than 12 months

Reviewed November 2021

Text Analytical tools

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dashboard and day by day segmentation is easy for customer insights and reports

Cons:

Unable to export tickets from ZN easily, tags

Vendor Response

Hi Padma, thanks for the review! If you contact us we can talk about what kind of exports you need. We do support regular exports of tickets from ZD but maybe there is some specific use case that we don't satisfy yet?

Replied November 2021

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