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Intercom vs Medallia Experience Cloud: Which is best for you?
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Pricing available upon request
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Features
- We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.
- It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM
- Due to data privacy and system limitation, sometimes, it doesn't show some data views that we need such as NPS scores per recruiter.
- I feel like the surveys can be a little too vague sometimes, making it difficult to accurately describe the events of their visit pertaining directly to my performance.
in the comparison
in the comparison
Recommendations
