Playvox 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Playvox

4.8

(109)

Pricing

Starting at $15.00 per month

About Playvox

Enhance contact center productivity using Playvox Workforce Engagement Management. Maintain service excellence with precise staffing forecasts. Playvox WFM streamlines forecasting, scheduling, and reporting, driving cost savings and service improvements through instant insights. Implement Playvox QM, harnessing AI, gamification, and automation for efficient scoring and feedback, elevating customer interactions. Integrate AI to expedite issue resolution, replacing manual procedures. Monitor vital KPIs to fulfill customer requirements and financial objectives, securing long-term satisfaction and prosperity.

Playvox Screenshots

Playvox Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Quality Management & Coaching

Pricing available upon request

No plan information available

Workforce Management

Pricing available upon request

Plan includes:

Integrated Capacity Plan
Schedule the concurrent work other WFM solutions can’t support
Real-time Visibility

Starter

$15.00

per user, per month

No plan information available

Professional

$30.00

per user, per month

No plan information available

Enterprise

$40.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

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Playvox Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Playvox
Activity Dashboard
Activity Monitoring
Activity Tracking
Agent Interface
AI/Machine Learning
Alerts/Notifications
API
Attendance Management
Attendance Tracking
Audit Management
Automated Scheduling
Budgeting/Forecasting
Campaign Management
Change Management
Collaboration Tools
Compliance Management
Computer Telephony Integration
Customer Experience Management
Customer Surveys
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Document Coding & Control
Employee Coaching Tools
Employee Database
Employee Management
Employee Onboarding
Employee Reward Programs
Employee Scheduling
Feedback Management
For Call Centers
Interaction Tracking
Intraday Management
Key Performance Indicators
KPI Monitoring
Labor Forecasting
Leave Tracking
Live Chat
Monitoring
Multi-Channel Communication
Performance Management
Performance Metrics
Process/Workflow Automation
Productivity Analysis
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Search/Filter
Sentiment Analysis
Service Level Agreement (SLA) Management
Shift Swapping
Skills Tracking
Social Media Integration
Support Ticket Management
Survey/Poll Management
Third-Party Integrations
Time & Attendance
Time Off Management
Time Off Requests
Trend Analysis
Vacation/Leave Tracking
Visual Analytics
Workforce Management

Playvox Integrations

Kustomer

Freshdesk

Slack

Zendesk Suite

ServiceNow

Help Scout

See all 22 integrations

Playvox User Reviews

Overall Rating

4.8

Ratings Breakdown

83%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.7

Mohamed M.

Verified reviewer

Consumer Services

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed July 2022

The best tool to monitor your business quality

I'm totally satisfied with the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm fond of the features that are provided to monitor the agents.

Cons:

It just has to get more languages such as Arabic.

Reasons for choosing Playvox

I got all the needed features on playvox so I preferred it over the other products.

Christian N.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Playvox review

Playvox provide easy access on quality response and easy to understand. Will give you ample time to dispute if you thing your quality review is not right

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to understand report provided by Quality team

Cons:

None so far, Playvox is easy to navigate as well

Reasons for choosing Playvox

It seems that MaestroQA is almost the same as Playvox

Stela K.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Promising tool but not ready for global organizations disengaged team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The tool looks promising while not ready for global organizations with omnichannel schedule

Cons:

We got stuck during onbaording with building global schedules. At one point a couple of weeks ago, Playvox completely ghosted us - with nobody in the company ever responding to our emails even though we are a paying customer

Verified

Reviewer

Financial Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Nubank Review

Was very good! Today we have very robust Quality analysis processes and I also realize that we are very close to PLayVox, when it comes to problem solving and feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PlayVox is very easy to use and understand, it was easy to implement the tool and we have a very close contact between support and contractor.

Cons:

Unfortunately playvox has some configurations that make it impossible for us to change them within a short period of time, the platform could also be better in the efficiency of carrying out quality and data monitoring.

Reasons for choosing Playvox

For the price offered and also for the ease of implementation of the Tool.

Vendor Response

Thank you for your review! Your feedback helps us deliver an even better product. We are actively listening to what our customers need and will definitely take your recommendation into consideration. I will pass this recommendation on to our product team and they will evaluate this (feature/enhancement). Feel free to reach out with any additional recommendations or feedback at any time!

Replied April 2021

Ariel T.

Verified reviewer

Gambling & Casinos

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed March 2021

Overall satisfied

I evaluate CS agents' monthly performance. It's good to see overall performance over a period of time.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It's easy to use once you understand how to set up scorecards and use them.

Cons:

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser. I would like to customize Playvox more to my needs. I wrote to the dev team once, but it was submitted as a feedback idea/suggestion. Not something that can be implemented right away.

Reasons for switching to Playvox

I used to do the same operations based on an excel spreadsheet (similar to a scorecard). Everything in Excel was done manually. Playvox helped automate things.

Vendor Response

Hi Ariel! Thank you for taking the time to write a review. Playvox was recently recognized by G2 as a leader in the Quality Assurance Category. We're glad Playvox is helping you improve your performance and will continue to have functionalities to make your job easier. Will also send this feedback to our product team for future considerations.

Replied April 2021

Daulet T.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2020

Review of using Playbox

I have been working for more than 8 months and have never complained about this program. This program works perfectly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convenient for tracking the quality of work

Cons:

User-friendly software and easily accessible. Everything is clear and easy to use.

Reasons for choosing Playvox

This program works perfectly so no alternatives were considered

Vendor Response

Hi Daulet! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Replied April 2021

David M.

Verified reviewer

Consumer Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed November 2024

Playvox is perfect for quality assurance between teams.

Great tool for keeping track of coaching sessions and do calibrations between teams. It is really useful for a team lead to keep documentation on their team members progress.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Useful solution for coaching sessions and calibrations. Provides everything needed such as grouping in teams and a robust selection of customizable actions.

Cons:

Very rarely the text processor can glitch out, so I believe an auto-save feature for what you're writing would be pretty cool.

Jetson S.

Verified reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Playvox Review.

10/10. Playvox is a very useful product. It helps us to get our job done more easily and makes us more productive because we always save time using this product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Playvox is so easy to use as an agent. It allows us to monitor the quality of our job and help us to improve on daily basis.

Cons:

None. Playvox is so easy to use and has a very calm interface that allows us to work more easily.

John Epok P.

Verified reviewer

Telecommunications

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed June 2024

Robust QA Framework Through Playvox

While we mostly use Playvox for QA purposes, our overall experience with the platform is okay as it does fairly deliver based on our use cases.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- can be easily integrated with Zendesk through API which makes ticket audits a lot easier to review - agent organization chart which provides visibility to further know who reports to who - UI/UI which is very user-friendly and straightforward

Cons:

- generally needs a separate Playvox instance for each Zendesk instance which is bit tiresome as in our use case we have 5 Zendesk instances. You can just imagine the amount of effort we need spend just to login to different Playvox instances - SSO via Google Workspace had some issues every now and thn