Replicant 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Replicant

4.9

(21)

Pricing

Starting at $0.30 per month

About Replicant

Replicant allows businesses to establish and manage an autonomous contact center powered by the Thinking Machine to streamline customer service operations using voice AI.

Voice is the fastest and most seamless way to communicate with your customers. Authenticate callers and resolve tier-1 customer support issues over the phone using human-like conversations, powered by fast, accurate, and contextual voice AI.

Replicant Voice works out-of-the-box and natively integrates with existing CRM and contact center software. In choosing Replicant, you no longer need teams of developers, implementation partners, or AI experts and can go live in weeks.

Replicant Screenshots

Replicant Pricing and Plans

Starting price: $0.30 per month

Free Trial

Free Version

Basic

$0.30

per user, per month

No plan information available

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Replicant Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Replicant
AI Copilot
AI/Machine Learning
API
Call Logging
Call Monitoring
Call Recording
Call Routing
Chatbot
Chat/Messaging
Code-free Development
Computer Telephony Integration
Contextual Guidance
Customer Database
Inbound Call Center
Intent Recognition
IVR
Live Chat
Multi-Channel Communication
Multi-Language
Multiple Scripts
Natural Language Processing
Outbound Call Center
Performance Metrics
Pre-Configured Bot
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Reporting/Analytics
Speech Recognition
Speech Synthesis
Support Ticket Management
Survey/Poll Management
Third-Party Integrations
Visual Analytics
Voice Customization
Voice Mail
Workflow Management

Replicant User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

10%

Secondary Ratings

Ease of Use

4.9

Value for money

4.8

Customer support

4.9

Functionality

4.6

Connor S.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2020

Great Customer support with Voice AI

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Replicant Voice has created an entirely new way to interact with our customers using voice AI. Our mission at Because Market has been to deliver something high quality and unique to older adults and to innovate our customer service experience as well. We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Replicant’s “Thinking Machine” is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. We can also resolve tier 1 cases end-to-end without human intervention so agents can focus on higher order cases. We’re excited for Replicant Voice to take over more of our existing call flows and volume.

Cons:

Nothing really! The experience has been great so far.

Verified

Reviewer

Higher Education

1001-5000 employees

Used daily for less than 2 years

Reviewed March 2023

Replicant operating systems ensures that users have complete control over their digital lives

Overall, Replicant software is a free and open-source OS that is designed to replace the proprietary software that comes with many Android smartphones. It aims to provide a fully free and privacy-respecting mobile OS that does not include any non-free software, such as Google Play Services, which can collect and share user data without their consent. I highly recommend using this software. At first, it might take some time to learn how to work with it. It is an excellent operating systems for automation purposes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Replicant offers a customizable interface that allows users to design their own workflows, which can lead to time savings and increased efficiency.Replicant has the capability to automate several mundane and repetitive tasks, which saves time and resources for businesses. The software uses advanced machine learning algorithms to process data, making it more accurate and reliable. Replicant software can be scaled according to business needs. It is equally effective in handling large volumes of requests as it is with smaller loads.The software operates continuously, without the need for human intervention, reducing downtime and improving reliability

Cons:

Overally I am satisfied with this platform. Here, I mention a couple of shortages that can be improved.Some customers may prefer to speak with human agents instead of using a chatbot or an automated system. This feature is not supported in the platform.Replicant only offers support for a limited number of languages, which may be a drawback for businesses that frequently interact with customers in various languages.

Jelle D.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Give customer service how you want

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Replicant has made customer service way easier for my team. The UI is good looking and made it easy to get started with. Haven't experienced any bugs using the software.

Cons:

I wish the software would be more surprising. It does everything it needs to and it does it well, but it doesn't give the wow effect.

Edison B.

Verified reviewer

Medical Devices

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Truly intelligent AI for Customer Service Solutions

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships. In building other AI solutions for other areas of business, I can attest that the Replicant team are true experts in their product. Their team is there to build a solution alongside you, with suggestions and insights along the way.

Cons:

As our company continues to scale internationally, the only downside is the lack of additional language support. We have a focus of globalizing our customer expirience in 2021, and this is one area that gets left behind. However, we have voiced this, and as a young company, they are working to roll out additional language support that would allow for further expansion.

Verified

Reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Great to work with and an impressive product

Replicant has been fantastic to work with. Smart and friendly team and great partners in our AI success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way you can easily see where the bot failed or got confused and teach it on a per conversation basis is best in class. Reporting capabilities are very strong out of the box.

Cons:

A little bit of a learning curve but that's to be expected with any new product.

George M.

Verified reviewer

Logistics and Supply Chain

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Customized Replicant Integration

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Replicant was able to develop a customized solution for a very specific use case that we hoped to automate. By implementing Replicant AI, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, Replicant provided a much more secure platform (SOC, GDPR, HIPAA and PCI compliant) while maintaining comparable quality metrics as human teammates. The Replicant team is also incredibly communicative and made both the initial pilot phase and full rollout process feel seamless.

Cons:

As we expand internationally, it would be great to offer languages other than English.

Natalie C.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Replicant is committed to our vision of providing a phenomenal automated customer experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At Next Insurance, we value ease-of-use and flexibility, and place the utmost importance on the customer experience. Replicant has worked side-by-side with us to craft automated customer support that mirrors these values. The “Virtual Advisor” we’re developing can answer incoming calls in a surprisingly pleasant way. We've enabled customers to get help with common documents even after hours, and are excited about the potential for more end-to-end automation. On top of that, the entire Replicant team has been a pleasure to work with.

Cons:

Replicant is a smaller startup, so there are a few things they don’t yet offer that some of the bigger players in the space do (though we hear they’re working on them!). However, their level of service, quality of product, and their commitment to finding us workarounds for now makes up for this!

Mark O.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed June 2021

Strong Partnership for Success

Our overall experience with Replicant has been very positive as we look to expand our customer self-service capabilities. The Replicant team is very collaborative and highly motivated to make sure our project is a success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have found that the entire Replicant team is highly responsive and very customer-focused. I feel Replicant's commitment to our success, and it is clear that their success only comes with our success.

Cons:

We are striving to deliver an excellent and consistent customer experience across every customer market, and with our rapid global expansion, we have a need for Replicant to build capabilities in additional languages.

Hetal S.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Replicant bot placing orders at restaurants twice as fast as humans!

At Postmates, we are using Replicant's AI bot to place orders at restaurants over the phone. My team and I have been very impressed with the bot's accuracy, its ability to deal with restaurant background noise, and how it's able to navigate IVRs. The Replicant Bot is placing 65% of our phone orders with a success rate equivalent to humans and has reduced phone order cost by 50%.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Replicant team was able to train the bot to place phone orders at restaurants in just 4 weeks with accuracy improving to 94% over a 6 week period. Also, we've been super impressed with the bot's ability to hold a conversation to place an order.

Cons:

Looking forward to Replicant extending their bot to handle chat conversations.

Kelsey H.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

Great help to tailor our customer experience