All SysAid Reviews
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SysAid Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.5
Functionality
4.5
Pros
"SysAid tracks client assets in-depth, it has project management, live chat, and version control, and the security features are reassuring."
"The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system."
"Its feature set is comprehensive, covering everything from ticketing and asset management to knowledge bases and automation tools."
Cons
"This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it. "
"The AD/LDAP integration can be a bit daunting sometimes and the Remote control offering can be abit un reliable"
"We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc..."
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