All TeamSupport Reviews
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TeamSupport Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.5
Value for money
4.4
Functionality
4.3
Pros
"Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems."
"I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions."
"Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service."
Cons
"The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters."
"In fact, many of the phone extensions on their emails do not work. "
"They raised our rates without notice and then did not allow us to get out of our contract."
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