All Zoho Desk Reviews
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Zoho Desk Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.3
Value for money
4.5
Functionality
4.5
Pros
"Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good."
"Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics."
"Most of its features are great, the most useful and effective one for us was the automation — it helped us cut down manual work a lot and improve response times based on customer needs."
Cons
"There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow."
"I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings."
"Always had issues with connecting with Zoho server and would cause many loading server errors."
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