All Zoho Desk Reviews
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Zoho Desk Reviews
Reviews Summary
Overall Rating
4.5Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.4
Customer Support
4.3
Value for money
4.5
Functionality
4.5
Pros
"Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money"
"Decent support manager, that shines with the rest of the Zoho Suite, as it allows a very streamlined workflow, specially with Zoho Projects, Bugtracker and Analytics."
"It provided a robust set of tools for managing customer support, including ticket automation, SLA tracking, and team collaboration features."
Cons
"There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow."
"I do not like the fact that the original configuration was somehow long; plotting fields and categories to our industrial world required a few tweakings."
"Always had issues with connecting with Zoho server and would cause many loading server errors."
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