All Sociocs Reviews
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Sociocs Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.5
Value for money
4.5
Functionality
4.5
Pros
"The software's implementation and adaptability have been very convenient in allowing us to efficiently manage our customer communication, leading to a notable improvement in our scalability."
"Sociocs is a platform that builds a interface for businesse so that it becomes easy for their customers to reach out with them and provide them best services possible."
"Sociocs improves customer service by streamlining communication with two-way text conversations to foster relationships and respond quickly to inquiries."
Cons
"The 1st challenge that I faced after using this platform is that It didn't supported some of the social platforms which reduced our market reach and also it will take lot of time to master all the features and tools available in the software and also one time I didn't got any response from the customer care side after mailing so many times"
"We experienced difficulty in managing and monitoring SMS conversations with our customer support team."
"What I liked least about Sociocs is some of the limitations with their analytics capabilities. While they provide basic insights into impressions, engagements, and clicks, I would have liked to see more advanced analytics like the ability to create custom reports."
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