All Zoho CRM Plus Reviews
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Zoho CRM Plus Reviews
Reviews Summary
Overall Rating
4.4Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.2
Customer Support
4.1
Value for money
4.4
Functionality
4.3
Pros
"CRM, forms, automation, and communication tools work together without needing multiple platforms."
"Likewise, sometimes a purpose-built tool (specific to your industry) will serve your needs better, and simpler than a tool like Zoho which is built to meet the needs of all company times, from tech start-ups, to retail empires, to social marketing companies, to SAAS companies."
"Once configured, it runs smoothly and supports both sales and administrative needs."
Cons
"I use zoho because that is the system that my company has chosen, but quite frankly it is little more than a glorified spreadsheet with lots of bells and whistles."
"The only challenging component for us was managing customer tickets because it was time-consuming to create them or ask customers to do so."
"They have so much potential - but they hamstring the users with code decisions that do not align with how B2B sales & marketing people need to work."
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