--- title: "Loyal Zoo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Loyal Zoo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Loyal Zoo is a good fit for you!" source_url: "https://www.softwareadvice.com/customer-loyalty/loyalzoo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) / [Loyal Zoo](https://www.softwareadvice.com/customer-loyalty/loyalzoo-profile/) / Loyal Zoo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/customer-loyalty/loyalzoo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/customer-loyalty/loyalzoo-profile/alternatives/) # Loyal Zoo User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 105 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.1/5 ### Rating distribution - 5 stars: 64 reviews (61%) - 4 stars: 26 reviews (25%) - 3 stars: 12 reviews (11%) - 2 stars: 1 reviews (1%) - 1 star: 2 reviews (2%) ### Most mentioned pros - I especially appreciated how customer‑friendly the experience was, allowing businesses to build loyalty and repeat visits without adding operational complexity for staff or customers. - What I liked most about Loyal Zoo was its ease of use and strong focus on customer engagement. - Our customers like having a loyalty scheme and it does drive repeat sales ### Most mentioned cons - Also the loyal zoo button on my epos till is slow - it takes too long to switch from the till screen to the loyal zoo screen and back again. - no other way to gain access again - combined with calling you a liar if you dont provide all your data over their chat. - There is clearly another column because I can see the start of a word, but I can't access it. When I select "email transactions data" there is also reward count, customer ID, staff ID, order ID. ## Loyal Zoo customer reviews Showing reviews 1-25 of 105 (page 1). ### Loyalzoo Review - Overall rating: 5/5 - Reviewer: Samantha M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We really enjoy the ease of use and that customers can easily check in with the app so we don't even have to look up their name or email to reward/redeem their points. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super easy integration with our POS software, very easy to navigate for customers as well as staff, nice to be able to set your own discounts! #### Cons We haven't had any issues with Loyalzoo, no customer complaints either, only feedback would be that customers are sometimes unaware they have points to redeem for discounts. --- ### We have been using it for 3 years by now and love it - Overall rating: 5/5 - Reviewer: Dima H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The team behind Loyal Zoo is super responsive, even on weekends. Per our request, they implemented for us a tier system that fits better with our vision on loyalty system, at no additional cost. Even helped us with the customer-facing screen customization. These moments are very valuable for us. They are patient and thorough in answers, always trying to get to the bottom of the question and easy to approach. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for a loyalty product that would not require a customer to download an app. Everyone has hundreds of apps these days, offering another one for a rare usage goes with resistance and unnecessary steps. They still have an app available, but optional for those who want it. The sign-up at the front counter is instant. People can use emails or phone numbers to register. The app is fully integrated with Clover POS, and a few other POS to some extent. The customer gets a notification that points have been applied. They have a backend app just for staff to use for manual check-ins and quick adjustments. There is also an admin panel where you can see all the trends and general business settings. All three accesses (the customer-facing one, staff's access and the admin panel) can be open also in your browser, so you can literally open them on any device. A nice bonus that you can send scheduled promotions to the signed-up customers via the admin panel. It is easy and powerful, the email looks professional and optimized for mobiles and desktops. The clients agree to the promos during the sign-up process and can easily unsubscribe within a promo email. It is a fast, simple and efficient tool. #### Cons A few things that I wish could be changed or added to the app: - The app divides customers into three categories, depending on their frequency of purchases: New, Slipping away and VIP customers. You cannot control that algorithm or place a person into a category manually when just implementing the system at your business. As an owner of a business, I like to have control of all the aspects that influence the experience at my facility, with some customers you develop more special relationships that cannot be calculated by unclear algorithms. One time a person comes as a VIP and another, as New and you can't really explain why. We are currently not using this option at all. -The app offers your customers to sign-up for the loyalty program either by phone or email, they choose only one of them during the registration process. We could not leave the email as the only choice. I am sure it is not a big deal for the most, but in our case, we wish to eliminate phone numbers. People generally forget what they used in the first place and sometimes it creates confusion with missing points due to the multiple accounts. Considering the cost and the load of benefits you get with Loyal Zoo, I can't really complain about anything. #### Vendor response Hi Dima, many thanks for your super nice review. With regards to customising the three categories, the VIP rule is fully customisable. If you're interested, please get in touch in the usual ways, and we'll sort it out for you :-) Replied April 2021 --- ### Great for our shop! - Overall rating: 5/5 - Reviewer: Jonathan D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy for customers and staff to use. Free to download and setup an account. We didn't need another device so it helps us avoid device clutter. #### Cons Lack of customizability for each shop unless paying for a full year up front. --- ### Nice addition to our operation - Overall rating: 4/5 - Reviewer: Jen L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. Have had to spend time educating the customer on the process. They "check in" but don't always tell us they're here so we can apply the points from their purchase. We've made signs for POS and have run several social media "how to's" to assist in the process. We still get kick backs from customer after purchase (phone call, social media message, return visit) with them saying they didn't get their points. We have multiple POS, so even if they check in, we don't know who they are. Educating the end user has been the biggest hiccup. The initial roll out was overwhelming for our staff. For a few weeks, we had A LOT of interest in the program. Sign up takes some time and was slowing down operations. We created a business card to hand out to people with the points they earned. There is spot for them to write the data we need to enter them into the system. When they bring it back, we enter the info and the missed points from the first visit at our convenience when we're not busy. Corporate has since contacted you and created a link that brings the customer right to our location and they can fill out their own data. That was a great addition. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Relatively easy to train staff in use of loyalty program. Our parent company (we have 2 franchise locations) set up the parameters for the redemptions, but it seems easy to set them up if I needed to do it myself. #### Cons I have run 2 promotions. The first one was a learning curve with importing graphics and text, etc. We have 2 locations and I want to run the same promo for both. It was annoying that I couldn't copy and paste the promo. I had to assemble it from scratch which took about 30 minutes. I also wish I could view the promo once I uploaded it to run. I couldn't remember the exact wording I used or the spacing. Our promos from one location to another were almost identical, but not quite. I also wasn't able to show the staff what it would look like prior to the run to prep them for what to look for. Also, when I run a report "show transactions data", there are columns that can't be seen on the dashboard even when I minimize the menu on the left. There is no side to side scroll bar, only up and down. I am only able to see timestamp, first, last, email, phone, reward type, reward name... There is clearly another column because I can see the start of a word, but I can't access it. When I select "email transactions data" there is also reward count, customer ID, staff ID, order ID. These are not visible on my dashboard. It would be nice to see these rather than have to download a .csv every time. #### Reasons for choosing Loyal Zoo We are a franchise (2 locations out of about 40). Our parent company rolled out this program after several of us requested info on loyalty programs. They are paying for all of the locations to use Loyal Zoo. Bonus! #### Vendor response Hi Jen, Thank you for your kind and detailed feedback. We have in our immediate pipeline to make promotions more user-friendly so watch this space. In regards to the report, this is likely an issue with your browser/device you are viewing from. I have logged into your account and I can view this information by scrolling across. If you want to send an email to hello@loyalzoo.com and let us know what device and browser you are viewing on, we can investigate for you :) and also discuss any other feedback you would like to provide. Unfortunately, it sounds like customers are checking-in and expecting points to be automatic for a check-in but of course they have to make a purchase as well. We really try to make this obvious to the customer by telling them they need to visit a staff member to collect points but this feedback is very helpful. I'll report back to our tech team and we'll try and brainstorm to make this more clear. Thanks again! Replied October 2020 --- ### Simple to use and very effective - Overall rating: 5/5 - Reviewer: Cheryl H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been able to issue loyalty points without the need for loyalty cards which are expensive to print and annoying for customers. I have been able to easily get customers to sign up to the weekly marketing by incentivising them with loyalty points. So it's a win/ win. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the way it integrates with my current epos system so that I can issue loyalty points as people shop. I like the email marketing - just one email a week to promote may offers to loyalty customers ensures they keep returning. #### Cons I am frustrated that I can only send four marketing emails per month without paying more. Also, I would like to be able to attach a video/ reel to my emails rather than just flat images. Also the loyal zoo button on my epos till is slow - it takes too long to switch from the till screen to the loyal zoo screen and back again. Sometimes it gets stuck and takes forever to get back to the till screen. #### Reasons for switching to Loyal Zoo I wanted to get rid of the loyalty cards as customers could never find them in their purses and I felt it was time to go electronic with it. Also, I found the Mailchimp newsletters long winded to create. I loved the Loyalzoo tutorial that showed me how to use Canva to create quick Instagram posts that could be attached to an Loyalzoo email. It's a very easy and effective way to keep in touch with my loyalty customers and to promote offers every week. It definitely keep them coming in. #### Vendor response Hi Cheryl, many thanks for your very kind review. Regarding sending video reels in your promo messages, in the editing box there is a button to embed videos, as long as you host them on youtube, vimeo or other video hosting service. Please reach out to us via the chat bot if you need help with this :-) Replied March 2022 --- ### An Amazing Time Saver! - Overall rating: 4/5 - Reviewer: Anna B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. When I complete adding each customer into the digital loyalty program, I'll be saving a lot of time. Before Loyalzoo I had kept most of my customers loyalty cards in boxes on my desk. I used to have to hunt for cards, and the odd time a card would be misfiled or ended up paperclipped to another customers card which caused frustration. Now with Loyalzoo, my customers check in and there is no missing cards, and they usually have their profile up even before I'm completed ringing in their purchase. I know immediately if they have qualified for $10 off and they can choose to save it or apply it. I have been using the program for just over 2 weeks and the feedback from my customers has been wonderful. I have yet to try a promotion, so I cannot give feedback on that at the moment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I love the time saving this program has created. Instead of having to ask the customers name and search for the customers card, they can check in while I am ringing up their purchase. I used to have customers come back and ask if their points were added to the paper version if they didn't see me do it. Now they receive an email confirming it is done. It is easy to use, I am using the POYNT terminal and I highly recommend Loyalzoo! My customers are definitely enjoying the ease of use, even the few that were resistant to the change. #### Cons When I ask a customer to check in using to bring up their profile, sometimes the check in button doesn't show up on the screen. At that point, I open up the app on my side of the terminal and then the check in button shows up. This is not a deal breaker for me but it is a little inconvenient. The other thing I haven't figured out is if there is a way to remove given points due to a return. You can undo the last points given but there doesn't seem to be an option to choose how many points to delete. #### Reasons for choosing Loyal Zoo I didn't even consider looking for an app for my loyalty program before I received my POYNT terminal because I have an old casio register. I did not even have a tablet for my store. I'm grateful that I gave POYNT a chance, both the terminal and the Loyalzoo app have created a more modern atmosphere for my store. #### Vendor response Hi Anna, Thank you for your great feedback. In terms of the check-in issue, you are having we are aware of the problem but it's very difficult to fix due to a technical limitation of Poynt. We're working with them closely to try and iron out some of these issues. If you want to edit a customer's points further than using the "undo" button, you can edit them from our dashboard under the customers tab. Here is an article on how to do so: https://help.loyalzoo.com/en/articles/418957-updating-a-customers-points-balance Replied February 2020 --- ### Very easy to use & atractive loyalty scheme - Overall rating: 5/5 - Reviewer: Lidia R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been really good to engage with new customers and regular ones, without complications on setting it up. It has been really helpful to be able to have a clear picture of people coming back. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to set up and use. The team behind Loyalzoo have been amazing help and quick to solve any enquiries. Very straight forward for customers and for us as a business to create rewards & implement them straight away, encouraging people to come back. #### Cons It is really good overall. Maybe just a bit more of functionality on data export and member management, specially with our integration with our till system & online sales so that the campaings can be sent separately but from the same back end - flexibility on audience targeting functionality I would say is something that would be interesting to add when creating a campaign. #### Reasons for choosing Loyal Zoo We went with Loyalzoo as it was the best option available where we could integrate with Epos Now at the same time #### Reasons for switching to Loyal Zoo To avoid the waste of a paper card - making things easier for customers and us, having all in a centralised system. --- ### how to get locked out. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: September 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros it was a really nice tool - until they decided to go crazy route #### Cons be aware - if you lose you password you need their assistance to get your login back. no other way to gain access again - combined with calling you a liar if you dont provide all your data over their chat. #### Vendor response Hi there, Thank you for your review. Our aim is to provide all merchants with outstanding customer service, please accept my apologies if we did not exceed your expectations this time. Due to security reasons, we are not able to send login details directly via our chat system. We are dealing with sensitive customer data and the security of this data is of utmost importance to us. If you are still missing your login details, please get in touch with us via hello@loyalzoo.com with your registered business name and we will happily resend your login details to the verified email on file. Many thanks for understanding. Replied November 2021 --- ### Charged for free trial - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2021 - Review source details: This review was submitted organically. No incentive was offered .. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Cant really say much. Wouldnt use again. #### Cons Unfortunately have been charged, I tried to cancel without success. Now I'm £32 out of pocket. Planned signing up in Feb but will not use again #### Vendor response Hi, our billing system charges automatically after the 7-day free trial, unless you cancel. Please contact us at hello@loyalzoo.com and if you have been charged incorrectly, we will immediately refund you :-) Replied March 2022 --- ### Bare bones application that has potential for greatness - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Defense & Space - Product usage: Used daily for less than 6 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's easy to sign customers up and it doesn't glitch. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros It does the job. It automatically takes money out of people's accounts each month. Also, it's easy to sign someone up for a membership. #### Cons 1. You have to manually enter in card numbers when you sign people up. It be better if you could dip or swim and it auto populated. 2. People who want to be texted/emailed their receipts automatically get added to my customer list. It clouds who my members are with other people. 3. member's faces would be a better picture for them than an animal. --- ### Not a bad product - Overall rating: 4/5 - Reviewer: William P. - Verified reviewer: Yes - Industry: Tobacco - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good programing, customer service is good just has a few limitations #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Software input is easy to use. Adding customers to Loyal zoo extremely easy #### Cons Text limit needs to be extended for text messages Number of promotions per month month needs to be increrased. We are at the highest amount and it isnt enough. #### Vendor response Hey William, Thank you for your kind review. You may not be aware that you now have the ability to send more text with your promotions. You just need to write the extra content in the details section (instructions here: http://help.loyalzoo.com/en/articles/77547-how-to-setup-a-marketing-promotion). In terms of more promotional messages, they are capped at 4/month because we want to ensure you have a high opt-in rate, rather than having a lot of "opt-outs" from your customers and deeming future promotions useless. You are more than welcome to download your customer list from our dashboard and send your own email marketing campaigns :) For any further assistance/feedback feel free to start a chat with us or drop a note to hello@loyalzoo.com Replied July 2019 --- ### Great for Customer based organizations - Overall rating: 5/5 - Reviewer: Casey C. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Customer repeats, easy to operate, great way to offer loyal customer incentives #### Cons In the beginning it was slow to pull up customer information, the bug was fixed and it's much faster now. #### Reasons for choosing Loyal Zoo Easily used software install and roll out --- ### Glad I switched - Overall rating: 5/5 - Reviewer: Wendy P. - Verified reviewer: Yes - Industry: Tobacco - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Less expensive than other companies out there and better customer service! #### Cons I miss being able to write notes on customers accounts #### Reasons for switching to Loyal Zoo Too expensive #### Vendor response Hi Wendy, Thank you for your kind and lovely feedback. I just wanted to let you know that there is a comments section in each customer profile where you can write notes :) You'll be able to add notes when you register a customer or by tapping the "edit" button in their profile. This feature is available from the in-store software - store.loyalzoo.com If you need anything else, feel free to drop us an email at hello@loyalzoo.com or chat with us on our chat system. Replied October 2020 --- ### Great that it is integrated with our system and loyal points are automatically added per transaction - Overall rating: 4/5 - Reviewer: Jessica L. - Product usage: Used daily for less than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Integrated with our Clover system! It's own application. No bulky items. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Whenever I have questions I would email their support and they would answer very quickly. They're also very personable! I definitely like Loyalzoo a lot more than Five Stars because this is way way cheaper and is integrated into our Clover system. So no clutter on our cash register area! #### Cons I wish I was able to subtract points from the user's history. I'm able to do it right away but if I needed to subtract a specific amount of points I would need to apply a pre-made discount and balance that discount by adding points. It's a pro and con to have our customer's phone numbers linked to their credit card. I had a problem once where our customer's credit card was linked to their friends' phone number so I had to contact support to make sure it was no longer linked. --- ### Loyalzoo, works well for everyday transactions - Overall rating: 3/5 - Reviewer: Jared S. - Verified reviewer: Yes - Industry: Veterinary - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been fine, but they need to get rid of the feature that deletes cards after being inactive for a month. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros We were looking for software that allowed us to have customers cards on file with the card still secure. We found this software to work out well and was relatively user friendly. #### Cons We we liked least about loyal zoo is that the software will delete accounts that have been inactive for more than 1 month. This was challenging when we had customers who only used our services a few times a year and then would not have a card on file. #### Vendor response Hi Jared, many thanks for your review. Our system definitely does not delete any cards on file for inactivity, or for any other reason. So if you experienced this, please get in touch with us directly via the chat or at hello@loyalzoo.com, and we can investigate further. Replied October 2023 --- ### Easy to use and works - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our customers like having a loyalty scheme and it does drive repeat sales #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The loyalzoo app is easily integrated with our POS and website. Setting up rewards, marketing, etc is easily managed. Customer service is excellent with quick responses and follow up emails. #### Cons Our old system recognised customers by their payment card which they liked as it made it automatic - no checking in needed. This was a really good feature and is missed now we’re using loyalzoo. I would also like to be able to choose more than 10 rewards to make sure we have something for all level of spenders plus room for seasonal rewards. #### Reasons for switching to Loyal Zoo We made the switch because we changed our pos and website to Shopify. --- ### Using LoyalZoo for nearly two years; Love it! - Overall rating: 5/5 - Reviewer: Johnny F. - Product usage: Used daily for less than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use of Loyalzoo and its integration with Clover specifically on the front end of the transaction. It's extremely easy and intuitive to begin a transaction looking for the last four digits of the customer's phone number. It would be great if there was a tablet facing the customer (much like five-stars) whereby customers can come to the counter, enter their account number / phone number, and Clover to quickly register the account and the cashier can begin the transaction. #### Cons Need to find more online ordering platforms that integrate with Loyalzoo. Zapier did not work for me as it does not have Chowbot as a list of apps it recognizes --- ### Great Loyalty app - Overall rating: 4/5 - Reviewer: Brandon E. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have been quick to respond to our issues, and the support team is very helpful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros We've been using Loyalty zoo for over a year now. And we have really enjoyed it's functionality. It allowed us to move away from physical punch cards and store them locally for our customers. #### Cons I wish it allowed us to create more than two types of punch cards in the system, but it's not too big of a deal. #### Vendor response Hey Brandon, thank you so much for your kind review! Just to let you know you can create up to 3 stamp cards. If you need any assistance please reach out to hello@loyalzoo.com or start a chat with us at www.loyalzoo.com :) Glad to hear you are enjoying the software. Replied July 2019 --- ### Loyalty - Overall rating: 5/5 - Reviewer: Joe B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has helped our business a lot especially since we do not have a big budget to use for marketing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, and its exciting to see the weekly reports to see how many new customers we have added. #### Cons only 2 text messages a month, wish at a minimum one every week. #### Vendor response Hi Joe, Thank you so much for your kind review. At the moment your plan includes SMS for point balances, 2x blast marketing messages/month and Handsfree Marketing messages (sent to your VIP, new and "slipping away" customers). If you would like to increase to 4x promotions/month we'll get you an upgrade link across to your email shortly where you can get more promotions :) Replied March 2021 --- ### Positive Outcomes - Overall rating: 5/5 - Reviewer: Crystal M. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like Loyal Zoo because it allows me to easily be able to allot my loyal customers rewards without having to track a lot of details. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Integration was very simple and easy to launch. What I like most is that I can use the least amount of personal information possible and the mobile sign in is awesome. #### Cons The only problem I have had is the glitches with updates. But they iron these out relatively quickly. --- ### Words very well. Pleased with it. - Overall rating: 5/5 - Reviewer: Pete W. - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly, hardly any staff training required. Tech support is great. #### Cons Customer generating multiple accounts and needing to 'merge' accounts. There should be a way to prevent duplicate accounts in the first place. Something like, when inputting the customers new second account by accident and push notification of 'Joe Blogs already exists, is this a duplicated account or another Joe Bloggs' etc. #### Vendor response Thanks for your feedback Pete! If you try to create a new customer profile using a phone number or email address already in the DB, we prevent the duplicate already. It is when details used are different that it is difficult for us to detect duplicates. We will keep testing ways to prevent duplicate profiles, and your continuous feedback is appreciated :-) Replied January 2018 --- ### The program is easy to use, but glitchy - Overall rating: 4/5 - Reviewer: Courtney G. - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It Is easy to use, when it is working. It is easy to set up the discounts Nice that people get notifications of points when they purchase #### Cons Does not push out reward info to customers. It is frequently not working. I can't fix when points are given incorrectly. #### Vendor response Hey Courtney, thank you for your feedback. We will be releasing a more intuitive communication shortly, so when a customer has a reward to be redeemed they will be notified. In terms of editing a customers points balance, that functionality has now been released and is available in the "customers" tab in your admin dashboard. If you need any assistance or have any other feedback please feel free to reach out by emailing us at hello@loyalzoo.com Replied July 2018 --- ### It's OK, not great - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. OK. I have a much smaller membership base than I used to so it works well enough that we don't have to comprise cards and key in manually. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It does what I need at this point. The features continue to be updated. We an at least no stop and start or edit certain points. #### Cons I'd like to be able to edit start date without having to stop and restart membership. It sends email to member that their membership has been canceled. #### Vendor response Thank you for your feedback! Full disclosure the editing of a payment date is quite tricky because if someone has made a recurring payment prior, it's hard for us to understand how to edit and rectify further payments to ensure you as the business get full payment. We're working on figuring out how to best implement this : ) Replied November 2018 --- ### Oustanding!! - Overall rating: 5/5 - Reviewer: Carl F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really easy to use, Value for money aswell. We have built up a huge customer base via loyalzoo. #### Cons I found no cons at all with this. Really easy to use #### Reasons for choosing Loyal Zoo lots of things.. you can even send messages to customers about latest deals in store #### Reasons for switching to Loyal Zoo swiipi was rubbish --- ### User friendly - Overall rating: 5/5 - Reviewer: Kimdelia C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. All good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Customers like it they can view rewards etc themselves #### Cons Integration difficult but got there in the end #### Reasons for choosing Loyal Zoo Reviews #### Reasons for switching to Loyal Zoo Needed a more user friendly for customer ## More reviews [Next reviews](https://www.softwareadvice.com/customer-loyalty/loyalzoo-profile/reviews/?page=2) --- Loyal Zoo Reviews, Pros and Cons - 2026 Software Advice