Okendo 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Okendo

4.8

(219)

Pricing

Starting at $19.00 per month

About Okendo

Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights.
Trusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.

Okendo Screenshots

Okendo Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

Essential

$19.00

per month

Plan includes:

15+ Review Displays
Google Rich Snippets
Photo & Video Reviews
Review Request Emails
Rewards Engine

Growth

$119.00

per month

Plan includes:

Attribute Ratings
Email Sequences
Free Installation
Google Shopping
Q&A

Power

$299.00

per month

Plan includes:

Advanced Reporting
Attribute Filters
Dedicated Success Manager
Full Design Customizations
Klaviyo Integration
Media Galleries
Sentiment Analysis

Advanced

$499.00

per month

Plan includes:

API Access
Bazaarvoice Integration
Dedicated Developer Support
Headless Support
Unlimited Storefronts

Enterprise

Pricing available upon request

Plan includes:

Bespoke Widget Builds
Custom Integrations
Custom Reporting

Okendo Features

Popular features found in Review Management
Campaign Management
Response Management
Review Notification
Social Sharing
More features of Okendo
Activity Dashboard
API
Customer Profiles
Customer Surveys
Customizable Branding
Customizable Reports
Dashboard
Data Import/Export
Email Reminders
Loyalty Program
Multi-Channel Campaigns
Multi-Channel Marketing
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Referral Tracking
Reporting & Statistics
Review Badge Management
Review Monitoring
Review Request
Rewards Management
Sentiment Analysis
Social Media Integration
Third-Party Integrations
Widgets

Okendo Integrations

Klaviyo

Integration rated 4.8 from 24 reviews

Shopify

Integration rated 5.0 from 13 reviews

Smile.io

Meta for Business

LoyaltyLion

Gorgias

See all 26 integrations

Okendo User Reviews

Overall Rating

4.8

Ratings Breakdown

88%

10%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.8

Functionality

4.6

Scott L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2020

Reviews and Posting Made Easy

One stop shop for all of our reviews. Also the syndication of reviews across all of our sites is also extreamly helpful!

Ratings Breakdown

Ease of use

Functionality

Pros:

Social validation is key so the Okendo system really helps us grab reviews from our committed clients

Cons:

The system doesnt have a free option so you need to have some level of business before you want to get started

Reasons for choosing Okendo

The syndication is extreamly powerful.

Reasons for switching to Okendo

When we moved to Shopify this was the system that the head office wanted us to migrate to

Chris H.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Excellent Reviews Product, Other Features Need Work, Satisfied Customer Nonetheless

Positive - I think we have liked the most important feature, Reviews.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The review platform is easy to implement and to manage on the backend

Cons:

Quizzes is useful but the building tools are not the most efficient.

Reasons for switching to Okendo

Better features for a similar price made it an easy switch

Josh S.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Love Okendo for my reviews!

Service is top notch, integration is awesome, can't say enough good things!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a greatly automated email management tool that integrates with other platforms too.

Cons:

I wish I could schedule reviews to be posted to social media accounts.

Reasons for choosing Okendo

Support and integration!

Reasons for switching to Okendo

Ridiculous pricing model, poor 3rd party options.

Kyle J.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 2 years

Reviewed October 2025

Great product with great support!

Great product with great support. We started with Reviews in our first year and expanded to add Referrals as well. It is a great user-friendly platform and we are happy with the partnership.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams.

Cons:

In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions.

Reasons for switching to Okendo

Functionality and price were not competitive

Katherine H.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2024

Solid review app for non-syndicated stores!

I was really happy with the software and didn't have any complaints with it - we just had evolving needs as a company, that Okendo wasn't equipped to meet. Syndication capability with our retail partners was the key one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software.

Cons:

Syndication with key retailers was not possible, and the ability to do it manually was more expensive than competitors who could automate the syndication.

Reasons for switching to Okendo

We switched to save money, primarily, but liked the interface of Okendo better.

Cammie M.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

Easy to use and brands have a lot of control!

Great experience overall! Okendo checks all the boxes that our previous review platform, Trustpilot, couldn't do. I also like the other capabilities Okendo has beyond reviews but we have not dipped into that yet.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works in favor of the brand - we have more control over our reviews.

Cons:

Review request templates don't look the nicest.

Reasons for switching to Okendo

Trust pilot was expensive, didn't give brands a lot of control over their reviews, and didn't have features we needed.

James Z.

Verified reviewer

Furniture

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Okendo and Shopify works great

Positive so far, hopefully we can fix deliverability issue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy integration into Shopify. The team was great with the setup and the UI was easy to use

Cons:

Seem like deliverability of review request aren't as good as other platforms.

Reasons for switching to Okendo

Saved money and better functionality with Okendo

Zach M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2024

Well-rounded, convenient way to collect customer reviews!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very good UI & looks great on the website and convenient to have surveys as well.

Cons:

Nothing much, price could be better but it's nothing absurd.

Reasons for choosing Okendo

More cost effective and seemed like it had a better dashboard experience for us to use.

Joseph Z.

Verified reviewer

Cosmetics

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

Great App, Better Team

overall great customer service and support, I just wish it was easier to get set up

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity of the app, how easy it is to use

Cons:

complexities of implementation and the amount of steps it takes to get onboraded with each service

Reasons for switching to Okendo

The ease of having all the apps under one roof

Nikita H.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

A solid review solution

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Okendo is easy to navigate and offers simple integration and functionality that other review platforms we've worked with do not.

Cons:

The onboarding experience was a challenge, especially when dealing with a nuanced site. That's something for Okendo to work on in the future.

Reasons for switching to Okendo

Continuous tech issues, limited functionality and integrations.

Showing 1 - 10 of 219 Reviews

See All Reviews

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Okendo 2026: Benefits, Features & Pricing

Overview

About Okendo

Okendo Screenshots

Okendo Pricing and Plans

Okendo Features

Okendo Integrations

Okendo User Reviews

Okendo Popular Comparisons

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