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Okendo 2026: Benefits, Features & Pricing

On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Okendo
Okendo
4.8
(220)

Pricing

Starting at $19.00 per month

About Okendo

Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights.
Trusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.

Okendo Screenshots

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Okendo Pricing and Plans

Starting price: $19.00 per month
Free Trial
Free Version

Essential

$19.00

per month

Plan includes:

  • 15+ Review Displays
  • Google Rich Snippets
  • Photo & Video Reviews
  • Review Request Emails
  • Rewards Engine

Growth

$119.00

per month

Plan includes:

  • Attribute Ratings
  • Email Sequences
  • Free Installation
  • Google Shopping
  • Q&A

Power

$299.00

per month

Plan includes:

  • Advanced Reporting
  • Attribute Filters
  • Dedicated Success Manager
  • Full Design Customizations
  • Klaviyo Integration
  • Media Galleries
  • Sentiment Analysis

Advanced

$499.00

per month

Plan includes:

  • API Access
  • Bazaarvoice Integration
  • Dedicated Developer Support
  • Headless Support
  • Unlimited Storefronts

Enterprise

Pricing available upon request

Plan includes:

  • Bespoke Widget Builds
  • Custom Integrations
  • Custom Reporting

Okendo Features

  • Popular features found in Review Management
    Campaign Management
    Response Management
    Review Notification
    Social Sharing
  • More features of Okendo
    Activity Dashboard
    API
    Customer Profiles
    Customer Surveys
    Customizable Branding
    Customizable Reports
    Dashboard
    Data Import/Export
    Email Reminders
    Loyalty Program
    Multi-Channel Campaigns
    Multi-Channel Marketing
    Negative Feedback Management
    Performance Metrics
    Ratings/Reviews
    Referral Tracking
    Reporting & Statistics
    Review Badge Management
    Review Monitoring
    Review Request
    Rewards Management
    Sentiment Analysis
    Social Media Integration
    Third-Party Integrations
    Widgets

Okendo Integrations

Klaviyo
Klaviyo
Integration rated 4.8 from 24 reviews
Shopify
Shopify
Integration rated 5.0 from 13 reviews
Smile.io
Smile.io
Meta for Business
Meta for Business
LoyaltyLion
LoyaltyLion
Gorgias
Gorgias

See all 26 integrations

Okendo User Reviews

Overall Rating

4.8

Ratings Breakdown

5

88%

4

10%

3

2%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

4.6

Customer support

4.8

Functionality

4.6

Scott's profile

Scott L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed September 2020

Reviews and Posting Made Easy

5

One stop shop for all of our reviews. Also the syndication of reviews across all of our sites is also extreamly helpful!

Ratings Breakdown

5
Ease of use
5
Functionality
icon
Pros:
Social validation is key so the Okendo system really helps us grab reviews from our committed clients
Cons:
The system doesnt have a free option so you need to have some level of business before you want to get started

Reasons for choosing Okendo

The syndication is extreamly powerful.

Reasons for switching to Okendo

When we moved to Shopify this was the system that the head office wanted us to migrate to

Read More

SF

Shayne F.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Verry happy customer!

5

Okendo has been a game-changer for us! The integration with Shopify was seamless, and setting up review requests was super easy. I love how customizable everything is, and the reviews have really helped build trust with our customers. Their support team has been amazing too—always responsive and helpful!

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
4
Functionality
icon
Pros:
I like the UI on the website. Backend is very easy to navigate and work with. Customer service very good.
Cons:
Pricing can be a bit sharper, especially for low volume smaller businesses.

Reasons for choosing Okendo

Customer experience, price, and UI. Good feeling.

Read More

Josh's profile

Josh S.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Love Okendo for my reviews!

5

Service is top notch, integration is awesome, can't say enough good things!

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
It's a greatly automated email management tool that integrates with other platforms too.
Cons:
I wish I could schedule reviews to be posted to social media accounts.

Reasons for choosing Okendo

Support and integration!

Reasons for switching to Okendo

Ridiculous pricing model, poor 3rd party options.

Read More

KJ

Kyle J.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 2 years

Reviewed October 2025

Great product with great support!

5

Great product with great support. We started with Reviews in our first year and expanded to add Referrals as well. It is a great user-friendly platform and we are happy with the partnership.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
4
Functionality
icon
Pros:
On-site and backend functionality, easy design modifications, helpful templates for reviews widgets, supportive onboarding and customer success teams.
Cons:
In the sales process, we were promised sorting functionality that is not possible. We worked through this with our CSM and are looking for long term solutions.

Reasons for switching to Okendo

Functionality and price were not competitive

Read More

CH

Chris H.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Excellent Reviews Product, Other Features Need Work, Satisfied Customer Nonetheless

5

Positive - I think we have liked the most important feature, Reviews.

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
The review platform is easy to implement and to manage on the backend
Cons:
Quizzes is useful but the building tools are not the most efficient.

Reasons for switching to Okendo

Better features for a similar price made it an easy switch

Read More

KH

Katherine H.

Verified reviewer

Food & Beverages

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2024

Solid review app for non-syndicated stores!

4

I was really happy with the software and didn't have any complaints with it - we just had evolving needs as a company, that Okendo wasn't equipped to meet. Syndication capability with our retail partners was the key one.

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
4
Functionality
icon
Pros:
Easy to moderate, manage and respond to reviews, really polished AI responses, and integrated well with our helpdesk software.
Cons:
Syndication with key retailers was not possible, and the ability to do it manually was more expensive than competitors who could automate the syndication.

Reasons for switching to Okendo

We switched to save money, primarily, but liked the interface of Okendo better.

Read More

CM

Cammie M.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

Easy to use and brands have a lot of control!

5

Great experience overall! Okendo checks all the boxes that our previous review platform, Trustpilot, couldn't do. I also like the other capabilities Okendo has beyond reviews but we have not dipped into that yet.

Ratings Breakdown

5
Ease of use
5
Value for money
5
Customer support
5
Functionality
icon
Pros:
Easy integration with Shopify, it looks really nice on the site, easy to use, prioritizes product review generation and works in favor of the brand - we have more control over our reviews.
Cons:
Review request templates don't look the nicest.

Reasons for switching to Okendo

Trust pilot was expensive, didn't give brands a lot of control over their reviews, and didn't have features we needed.

Read More

ZM

Zach M.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2024

Well-rounded, convenient way to collect customer reviews!

5

Ratings Breakdown

5
Ease of use
4
Value for money
5
Customer support
5
Functionality
icon
Pros:
Very good UI & looks great on the website and convenient to have surveys as well.
Cons:
Nothing much, price could be better but it's nothing absurd.

Reasons for choosing Okendo

More cost effective and seemed like it had a better dashboard experience for us to use.

Read More

JZ

James Z.

Verified reviewer

Furniture

11-50 employees

Used daily for less than 12 months

Review source

Reviewed October 2024

Okendo and Shopify works great

5

Positive so far, hopefully we can fix deliverability issue.

Ratings Breakdown

5
Ease of use
4
Value for money
4
Customer support
5
Functionality
icon
Pros:
Easy integration into Shopify. The team was great with the setup and the UI was easy to use
Cons:
Seem like deliverability of review request aren't as good as other platforms.

Reasons for switching to Okendo

Saved money and better functionality with Okendo

Read More

JZ

Joseph Z.

Verified reviewer

Cosmetics

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed October 2024

Great App, Better Team

5

overall great customer service and support, I just wish it was easier to get set up

Ratings Breakdown

5
Ease of use
3
Value for money
5
Customer support
5
Functionality
icon
Pros:
Simplicity of the app, how easy it is to use
Cons:
complexities of implementation and the amount of steps it takes to get onboraded with each service

Reasons for switching to Okendo

The ease of having all the apps under one roof

Read More

Showing 1 - 10 of 220 Reviews
See All Reviews

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