RepeatRewards 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

RepeatRewards

4.5

(173)

Pricing

Starting at $69.00 per month

About RepeatRewards

RepeatRewards is a cloud-based customer loyalty platform that helps businesses of all sizes generate more revenue through their loyalty program. The solution helps marketers and advertisers monitor customer behavior, track purchase history, develop custom campaigns, send personalized rewards and enroll new memberships. Key features include customer relationship management (CRM), custom reporting, multi-channel marketing and online customer registration. The platform also extends customer support via phone and email.

RepeatRewards Screenshots

RepeatRewards Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Basic

$69.00

per user, per month

Plan includes:

Advanced Members Search
Automated Loyalty Manager
Branded Members Club
Email Support
Enrollment Goals
Full Loyalty Features Suite
Insight to Additional Features
Loyalty Reports
Sales Summary

Pro

$89.00

per user, per month

Plan includes:

All Basic Features in Addition to: Marketing Reports
Campaigns
Emails
Loyalty Reports
Member Website
Mobile App
Online Enrollment Template
Product Codes
Promotions
Refer a Friend

Premium

$109.00

per user, per year

Plan includes:

All Basic and Pro Features in Addition to: Terminal
Branded Mobile App
Branded Online Template
Custom Reports
Direct Mail
Email
Employee Reports
POS Integration
Social Media Integration
Text Messaging

RepeatRewards Features

Popular features found in Customer Loyalty
Campaign Management
CRM
Customer Activity Tracking
Customer Surveys
eCommerce Management
Gamification
Gift Card Management
Loyalty Cards
Member Portal
Membership Management
Multi-Channel Marketing
Referral Tracking
More features of RepeatRewards
Client Portal
Coupons
Customer Acquisition
Customer Database
Customer History
Customer Profiles
Geolocation
Mobile Access
Multi-Channel Communication
No-Card Loyalty System
Point of Sale (POS)
Reporting/Analytics
Survey/Poll Management
Transaction History

RepeatRewards User Reviews

Overall Rating

4.5

Ratings Breakdown

54%

38%

Secondary Ratings

Ease of Use

4.3

Value for money

4.4

Customer support

4.6

Functionality

4.3

John B.

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Repeat Rewards Review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising.

Cons:

There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help.

CJ Q.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2017

Def develops a deeper sense of loyalty amongst our customers

Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.

Cons:

Some of the reports can be confusing to use/ read.

Vendor Response

Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards

Replied March 2017

Genn H.

Retail

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed December 2016

Rewards experience!

I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.

Cons:

I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.

Vendor Response

Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program. -RepeatRewards

Replied December 2016

David K.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

The past few months the system has been huge improvements the that customer service is awesome!

EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It emails customers if that bounces auto postcards go out Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found. The software is getting updated to easier reading and easier to use Staff is outstanding easy to communicate with and good attitude. I belive it's one of the most robust rewards system out thier.

Cons:

They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion. Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.

Vendor Response

Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards

Replied June 2017

Jennifer M.

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2018

Customer since 2006

HAPPY CUSTOMERS

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us!

Cons:

It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.

Vendor Response

Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks! -RepeatRewards

Replied June 2018

Percy G.

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM.

I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER.

Cons:

CUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT.

Vendor Response

Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback. -RepeatRewards

Replied June 2018

Beth F.

Restaurants

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2016

Let them market to your customers; you have other things to do! Good value.

They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options. The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very thorough and detailed regarding data.

Cons:

Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.

Vendor Response

Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards

Replied December 2016

LINDA B.

Pharmaceuticals

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

IMPECCIABLE

REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

VERY EASY TO NAVIGATE AND VERY VERY EASY TO RUN REPORTS. WE HAVE HAD THIS PROGRAM FOR AT LEAST 6-7 YEARS AND HAVE HAD VIRTUALLY NO PROBLEMS WHATSOEVER. IF I EVER DO, MY REP ANSWERS MY PHONE CALL QUICKLY IF NOT RIGHT AWAY AND TAKES CARE OF MY ISSUE IMMEDIATELY.

Cons:

THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IF I WERE TO HAVE TO SAY ONE THING IS I WISH THE QUARTERLY REPORTS WERE AVAILABLE SOONER RATHER THAN WEEKS AFTER THE QUARTER.

Vendor Response

Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards

Replied June 2017

Mike J.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2017

V&F Frequent Buyer Program Review

I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Gives useful customer buying information like points accumulated, purchases.

Cons:

Difficult to get enough repeat business.

Vendor Response

Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up. -RepeatRewards

Replied January 2017

Bill K.

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Have used RR for years and it's a powerful marketing tool for our restaurants

rewards program and all the info it provides

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Rewards program is very valuable for our customers. Emails are helpful........................... Constant contact was nice addition Different options available.

Cons:

A little pricey with all the add on features. Constant contact is nice but t the monthly fee is a little much for the few emails I put out..... Had some issues earlier this year with Micros integration. After 3 months we finally got it up and running efficiently.....

Vendor Response

Thanks for the review! I am going to have our Business Development Consultant reach out with some information about some options we have for some automated email campaigns we can add for your program that are 100% included free of charge to see if you're interested in further utilizing this tool. If you need anything else in the meantime- just ask! -RepeatRewards

Replied June 2017

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