TrueLoyal 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

TrueLoyal

4.8

(57)

Pricing

Pricing available upon request

About TrueLoyal

TrueLoyal is an AI-powered loyalty and rewards platform designed to help businesses enhance customer retention and encourage repeat purchases. It supports multi-channel consumer brands across industries such as automotive aftermarket, beauty and cosmetics, food and beverage, homewares, and pet supplies. The platform enables businesses to build long-term customer relationships across various shopping channels.

TrueLoyal offers features for creating loyalty programs, including AI-driven personalization to deliver tailored experiences across sales channels. It connects online and offline customer data using omnichannel tools and receipt scanning technology to capture in-store transactions without requiring point-of-sale access. The platform includes tools for churn prediction, gamification, multi-dimensional loyalty support for both B2C and B2B audiences, and mechanisms for collecting zero and first-party data.

The system is built with enterprise-grade security and compliance standards. It provides tools for loyalty program design, performance analysis, and ongoing evaluation. TrueLoyal is designed to support businesses in improving customer retention, lifetime value, and repeat pur...

TrueLoyal Screenshots

TrueLoyal Pricing and Plans

Starting price: Pricing available upon request

Free Trial

Free Version

Pricing available upon request

No plan information available

TrueLoyal Features

Popular features found in Customer Loyalty
Campaign Management
CRM
Customer Activity Tracking
Customer Surveys
eCommerce Management
Gamification
Gift Card Management
Loyalty Cards
Member Portal
Membership Management
Multi-Channel Marketing
Referral Tracking
More features of TrueLoyal
Activity Dashboard
Activity Tracking
API
Campaign Analytics
Campaign Planning
Campaign Segmentation
Client Portal
Customer Accounts
Customer Database
Customer Engagement
Customer History
Customer Profiles
Customer Segmentation
Customizable Templates
Discount Management
Email Marketing
Engagement Tracking
Loyalty Program
Multi-Campaign
Performance Metrics
Point of Sale (POS)
Promotions Management
Real-Time Analytics
Reporting/Analytics
Rewards Management
Rewards Program
SMS Marketing
Social Promotion
Third-Party Integrations

TrueLoyal Integrations

Adobe Commerce

NetSuite

Shift4Shop

BigCommerce

Clover

PrestaShop

See all 19 integrations

TrueLoyal User Reviews

Overall Rating

4.8

Ratings Breakdown

86%

12%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.7

Gail B.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed October 2015

Top-Notch Customer Service

My organization has used Tint Up for a couple of years and their people are extremely accommodating and helpful. Especially the co-founder and CEO, Tim. He personally answers my questions and is always quick and thorough. If you haven't tried this app, you're missing out. It is easy to use and has a lot of great features. I highly recommend you consider them for your social media needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Melissa G.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Reviewed October 2024

Zinrelo is Great!

It's been great for our company and has helped us grow as a business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use :) Has great customer service!

Cons:

N/A I'm satisfied with how it works for our business

Vendor Response

Thank you for the super review, Melissa! At Zinrelo, we always follow a 'Customer First' approach, and it is heartening to get acknowledged for it. We are extremely pleased you appreciated the customer service we provide. We strive to keep giving our best to our customers

Replied October 2024

Buddy v.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Zinrelo Loyalty rewards platform review

Customer service is NOT good. Communication can be improved.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Loyalty reward points is the most valueble

Cons:

The referral program and how it is set up on our platform. Customers really have a hard time understanding the program and what it does.

Sue C.

Verified reviewer

Cosmetics

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2023

Simplified Loyalty: A User-Friendly Gem

We are effectively addressing the challenge of enhancing customer loyalty and engagement. The benefits realised include increased customer retention, higher customer lifetime value, and improved brand loyalty

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What we appreciate most about this product is its user-friendliness. It's incredibly easy to use, and our customer service team has a genuine affinity for it. This streamlined usability has significantly enhanced our operational efficiency and customer interactions.

Cons:

There is really nothing to improve about this product. We absolutely love everything about Zinrelo!

Vendor Response

Thank you for the great review Sue! It is great to know the usability of our platform has significantly enhanced your operational efficiency.

Replied October 2023

David M.

Verified reviewer

Packaging and Containers

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed October 2023

Zinrelo - Great software, a few challenges

Great company to work with that is staffed by great people. Our customers have responded well to the addition of our loyalty program and they have been using it frequently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a very well thought out Loyalty Program. It is very feature rich and contains robust user, program and reporting dashboards that are intuitive to use. The setup requires walkthrough which Zinrelo provides and is very good. This is a good company with a helpful staff.

Cons:

For 95% of our users Zinrelo works as advertised. But for the other 5% the experience is not as smooth and has required manual management to meet their expectations. To Zinrelo's credit they are always responsive to issues our users experience and I'm hopeful that the issues will be resolved.

Vendor Response

Thanks for great review David! I would encourage you to send me the feedback on mihir@zinrelo.com from the 5% to whom the experience has not been top notch. We would love to work on that.

Replied November 2023

Kathy S.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Using Zinrelo with Netsuite

We really like the platform, and we believe that our customers like it. We are really excited to work to grow our loyalty program, and start leveraging all of the features that it has to offer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are really quite happy with our Zinrelo Loyalty program, and we are particularly happy with how the Zinrelo team reaches out to us to suggest new features that we could be using, to drive more traffic to the website.

Cons:

While the platform itself is easy to use, we did have some difficulty with integration, and getting all of the web orders to track. We were eventually able to resolve that issue though. Currently, it is only tracking orders for web purchases. In order to track in store purchases, we would need to have an API integration built into the backend of our system, which will be an additional cost. It is something that we would like to do, however, because it will really make the Zinrelo program work seamlessly.

Reasons for choosing TrueLoyal

While we liked both programs, Zinrelo was going to be much easier to integrate with our Netsuite based Websites.

Monica C.

Verified reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

User-Friendly with Excellent Product Support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The standout feature of this product for us is its ease of use and flexibility. It seamlessly adapted to our business needs and can be scaled easily making it a versatile solution for our industry

Cons:

One area for improvement could be the product's free reporting feature. This would provide even greater flexibility to cater to specific business needs and preferences.

Vendor Response

Thank you for the great review Monica! It is great to know you are enjoying the flexibility that Zinrelo's platform offers. We have made a note of the reporting feature and we will take it up internally.

Replied September 2023

Verified

Reviewer

Food & Beverages

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2020

One of my favorite applications

We absolutely love Zinrelo's loyalty program. We have it customized to match our brand and it seemlessly integrates with our website so it doesn't look like a third party service at all. You can also see, on the back end, the total amount of points rewarded, redeemed, per customer, etc.

Ratings Breakdown

Ease of use

Functionality

Pros:

Zinrelo's Loyalty Rewards platform is super easy to customize for your brand and choose which types of rewards you want to offer, as well as the increments and how to redeem their points they earn. It makes a huge difference in our customer engagement rate, motivating them participate in promotions and increase the volume of sales.

Cons:

We started having an issue with Instagram not showing Zinrelo when our customers shared images with our hashtag which has made it more difficult for tracking since we reward them for their shout outs, but that's not Zinrelo's fault.

Verified

Reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Great App!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, simple to install into my Shopify Store.

Cons:

This requires a little but of set up, but it was pretty easy to do.

Kinga O.

Verified reviewer

Marketing and Advertising

11-50 employees

Used other for less than 6 months

Review source

Reviewed April 2019

Interesting content aggregator

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It really provides with original content and it is hard to get it nowadays. Amazing for social walls, too! If you are looking for skyrocketing your social media this solution is for you.

Cons:

The price, unfortunately, is the only disadvantage.

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