Home Care Pulse | Experience Management 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Home Care Pulse | Experience Management

4.9

(96)

Pricing

Starting at $129.00 per month

About Home Care Pulse | Experience Management

Home Care Pulse is a customer satisfaction solution designed to help home care agencies collect feedback from clients or caregivers and manage reviews to improve online reputation across the web. Professionals can analyze net promoter scores (NPS) and utilize a dashboard to capture customer testimonials for marketing processes.

Home Care Pulse allows executives to track trends at the regional, agency, or corporate levels and benchmark client satisfaction scores against competitors to streamline decision-making processes. Agencies can receive email alerts about new or negative reviews, monitor ratings across multiple sources, and improve search engine optimization (SEO) using website widgets. Additionally, managers can store clients' or caregivers' information including names, contact details, and admitted/discharge dates.

Home Care Pulse facilitates integration with various third-party systems such as AlayaCare, AxisCare, and more. The product is available on a monthly subscription basis per location. Support is extended via phone, live chat, and other online measures.

Home Care Pulse | Experience Management Screenshots

Home Care Pulse | Experience Management Pricing and Plans

Starting price: $129.00 per month

Free Trial

Free Version

Basic

$129.00

per feature, per month

No plan information available

Home Care Pulse | Experience Management Features

Popular features found in Customer Satisfaction
Complaint Monitoring
CRM
Customer Experience Management
Customizable Forms
Customizable Templates
Data Import/Export
Reporting/Analytics
SMS Messaging
Trend Analysis
Visual Analytics
More features of Home Care Pulse | Experience Management
Activity Dashboard
Alerts/Notifications
Feedback Management
NPS Survey Structure
Performance Metrics
Sentiment Analysis
Survey/Poll Management
Third-Party Integrations
Widgets

Home Care Pulse | Experience Management Integrations

Viewpoint Spectrum

AxisCare

AlayaCare

HHAeXchange

AppointMate

KanTime

See all 11 integrations

Home Care Pulse | Experience Management User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.8

Mario D.

Verified reviewer

Hospital & Health Care

201-500 employees

Used other for free trial

Reviewed December 2019

Worth the investment

We have been able to greatly improve our agencies quality assurance program due to the reports that homecare pulse provides us. I would recommend homecare pulse to any homecare agency that is serious about providing top notch in-home care.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the positive impact that it has had on our organizations.

Cons:

The one thing that I dont like is that it does not currently integrate with our agency management software called Sandata.

Tracy S.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for more than 2 years

Reviewed December 2019

HCP helped raise our NPS score in less than a year!

We were not being well represented because no one on staff was following through on the data received. Once I started using the reports to incentivize our caregivers, and gave them the language to help our clients understand what the reviews really mean to the company, we saw a shift. I specifically focused on the Daily Life verbiage and in a month the scores were up - all 9s and 10s.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Just by focusing on our problem areas as revealed by the data HCP collected, we were able to move our Client NPS score from 4.3 to 7.0. Getting the specific comments as feedback is invaluable to fine-tuning our home care business, and we are currently having to turn away cases in the next town because we are in such demand!

Cons:

I love it and am looking forward to using the Review Manager platform!

Tamara G.

Verified reviewer

Hospital & Health Care

201-500 employees

Used monthly for more than 2 years

Reviewed December 2019

Not All Bad Reviews Should Count!

It helps us solve continued improvement for our clients and our staff.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to navigate and locate the information you need.

Cons:

Occasionally we need to reactivate closed client cases for the purpose of state inspections. Some of these people we haven't had caregivers in the home for a year or more, but yet Home Care Pulse will call them for a review, how can their bad review be helpful?

Robin M.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

HomeCare Pulse Survey

Overall experience has been excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The items I like most about our software are many - the ease of use, customer service and communication, surveys, effective and efficient software updates, excellent overview of national healthcare news - all are excellent and they definitely help as a seller when we are speaking with client prospects.

Cons:

At this time, I have no recommendations. The company is always looking at ways to improve the product and service.

David B.

Verified reviewer

Hospital & Health Care

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed September 2021

Home Care Pulse Rocks - Great Service at a Great Price

Very positive. This product works in the background and seamlessly provides me with the information I need to manage and grow my agency.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the HCP software is integrated with my management software making it easy for me to keep our system in sync without effort.

Cons:

While there have been a couple of instances where my system was not in sync with the HCP software, these were easily corrected with a quick phone call to support.

Reasons for choosing Home Care Pulse | Experience Management

I met with HCP Reps at our Annual Conference and was immediately impressed by their professionalism (and the price point was great!). After speaking with other owners, choosing Home Care Pulse was a no-brainer.

Rachel G.

Verified reviewer

Hospital & Health Care

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed December 2021

Invaluable Product

My experience with Home Care Pulse has been nothing but positive. Their sales and integration team are both friendly and professional and don't hesitate to go the extra mile.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very user friendly with a huge impact on how we interact with clients and employees.

Cons:

No complaints at this time. The software has fit all of my needs.

Reasons for switching to Home Care Pulse | Experience Management

Cost

Brian T.

Verified reviewer

Hospital & Health Care

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed October 2020

A great tool to find out what your staff really think

[SENSITIVE CONTENT HIDDEN] has been fantastic to work with. He will regularly check in with us and has shown us features we didn't know existed. The webinars they host are some of the best from and information and presentation standpoint.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the calls are made from an external source. This allows both our clients and staff to feel comfortable being truthful in their answers. It has helped us identify both strengths and weaknesses in our company and helped us address them. Everything is compiled in a monthly report that is very easy to review with the team. Each month a report is also generated about any issues HCP had contacting staff and clients so they can be corrected before the next set of surveys. The onboarding process was very easy, the customer service is excellent, and they will have follow up meetings to check in on you.

Cons:

1. with only 5 staff and 5 clients being interviewed, a poor survey by 1 person makes your monthly averages skew in a very negative direction that isn't necessarily reflective of how your agency is truly performing. 2. The cost is a bit high. For $300+ month I would like to see some more interviews included. Each phone call averages 5-10 minutes and 10 are completed a month. That's $30/phone call or about $150/hour. 3. The monthly report includes a lot of repetitive information which makes it appear to be more than it is. This is a very minor issue.

Reasons for choosing Home Care Pulse | Experience Management

[SENSITIVE CONTENT HIDDEN] held a webinar that was very informative and it felt like it directly addressed some of the things we were looking to improve upon as an agency.

Teri R.

Verified reviewer

Individual & Family Services

501-1000 employees

Used monthly for more than 2 years

Review source

Reviewed January 2021

Quality Assurance

Other offices within our organization have stopped using HCP because they were unable to identify a benefit from the product. However, I do find great value in using this software/program. In my office, we pay close attention to the responses from our clients and our employees. We drill down the data to identify problematic service areas.. We also use it to identify the good things going on and celebrate them. We believe that HCP is vital to our commitment to continuously improve our delivery of quality services.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our office appreciates the questions that are asked of our "customers" because by their responses we are able to drill down and locate issues that need to be addressed. We also have an opportunity to celebrate the things that we are doing write and reward those doing good things.

Cons:

Our issue is an internal issue. We find it difficult to stay on top of our ever changing list of employees and clients. Unfortunately, our proprietary software is not wanting to use HCP's easy upload. This is our biggest hurdle. I do not have an issue with any of the features offered by the software. I would like the "My Awards" tab to be continuous rather than just the most current.

Reasons for choosing Home Care Pulse | Experience Management

N/A ~ I believe our co-owners saw a demonstration at a conference and loved the idea of having a product that would allow us to focus on continuous improvement.

Donna W.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed December 2019

Home Care Satisfaction Review

Helps us see where we need to improve as a company. Cant fix it unless we know it is broken. 2 sided sword. Need to know to fix, but wish they would come to us first and give us a chance to fix it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of usability. Gives us great feedback that we might not be able to get.

Cons:

The only thing is that I wish the clients/staff would come to us with issues and give us a chance to fix whatever it is they feel is lacking instead of airing out grievances on here first. Cant fix it unless know what is wrong.

Reasons for choosing Home Care Pulse | Experience Management

Best for what we needed and was recommended by our corp. Offices.

gary r.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for more than 2 years

Reviewed December 2019

A huge fan of HCP!

We've been a client of Home Care Pulse for approximately 5 years now and I'm a huge fan. Being able to receive real-time feedback from clients and team members is huge. We use the survey comments to provide better service to our clients and also to be a better employer. The support we receive from our account team, especially [SENSITIVE CONTENT HIDDEN] is wonderful. Anytime we have a need, he's there with a timely response.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The real time nature of employee and client feedback is invaluable.

Cons:

The software is great, the only thing I'd like to see is more personalized questions.

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