All Home Care Pulse | Experience Management Reviews
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Home Care Pulse | Experience Management Reviews
Reviews Summary
Overall Rating
4.9Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.8
Customer Support
4.9
Value for money
4.7
Functionality
4.8
Pros
"Utilizing the customer and employee survey interview data really helps us to target both areas we are successful and those needing improvement or review. "
"Easy to get established, simple to review each week/month, can implement changes to improve customer satisfaction. "
"The benchmarking against our regional competitors also adds a differentiator that has been valuable to our sales and marketing efforts."
Cons
"Constantly asking for updated information in CC, don’t always capture good feedback from my caregivers , would like more commentary instead of just scores from clients and caregivers. "
"Inability to provide a response when a client or employee is marked for corrections but there is no better info available."
"These numbers bring our overall score down and jeopardize our standing as a highly-ranked in-home care company."
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