Gainsight CS vs Rocketlane: Which is best for you?

The set up is very long winded and not user friendly. Once you have gotten to grips with how information integrates with gainsight and how to build CTAs in the rule engine it isn’t particularly hard, however there are tons of hidden system limitations and nuances that just make the system feel old, out dated and clunky.

The only negative I have is the price - there are other tools on the market that serve the same purpose.

The ability to customize templates and workflows saves a lot of time, making Rocketlane adaptable to different types of projects.

To add to this, the reminder emails they send do not link to the existing ticket or name it, so you have to log in to even know what issue they are referencing. When on client calls using "Presentation" mode, you cannot make any updates.