Spoonfed 2026: Benefits, Features & Pricing

Very easy, the support team are always very quick to offer advise

Overall the best system that I have found that covers most of our very complicated business types.

The account ming side is really poor. I was initially advised by executive that they are not an accounting software which is why, however its still not good enough. I dont expect any extreme accounting facilities anyway. Where all orders are kept on the software, i should be able to issue invoices easier and FOLLOW UP on these. Customers who paid by card, for some reason cannot be sent an invoice. I was told the email they get when they pay acts as an invoice, however this email clearly states “This is Not an invoice”. I dont find the software flexible enough. I have some customers who would like to set up a standing order, yet this is not possible. They have to log in and duplicate the order every day. The first page requires post code, date and time, but further down the process the date is required again. A lot of customers find this really annoying. Most customers just want to see our menu first without having to put in any detail. The customer service was great when executive was around as he always had an alternative to a problem, however since he has left to move abroad, I feel my questions aren't really answered and problems not solved.

Great, the team are motivated, energetic and very customer focused. The product is stable, has to date a 100% up time and is developing all the time.

My overall experience with spoonfed was amazing to be honest. I would recommend this software to any and every catering/food service and or any individual within the food industry. Spoonfed is definitely a reliable catering software service that caters to your needs. This software literally takes working smarter to fit its clients and potential clients needs to the next level.

Executive has been the best to work with. Super helpful & responsive.

Spoonfed is great! Invoicing customers is fast and just a few clicks of a button- Great for managing multiple customer accounts. Setting up customers on the system is easy- you can do this yourself or they can sign up themselves. Spoonfed also looks professional- you can link their platform to your own website so customers have a seamless ordering experience. I recommend!

Very good experience with Spoonfed. Their customer service is always quick to answer to any query

Using spoonfed in my business has made a huge difference. It has reduced errors in customer billing, reduced admin time and led to higher customer satisfaction as we are making less mistakes with orders. Spoonfed has also put some responsibility back on the customer as they place their order directly, without us having to transfer the info over (leaving room for errors) as we had in the past. The team at spoonfed have been very helpful in developing the site to better suit our environment and are quick to reply to any queries. If I moved jobs to another company, unless they already had their own great hospitality admin system I would recommend implementation of spoonfed. Please note that the comments above are my personal opinion only.

I took over a business a while ago and they were using a manual method of buffet ordering and I decided I wanted to have an online ordering tool. I searched online and found spoonfed. The process of adding the my menu's was simple ( they did it for me) and since adding the portal on to my website have seen my buffets sales triple in the space of a few months. The order process for customers is easy and the functionality for me is great. This has also made the order process more accurate with very few mistakes and saves me at least a day a week of admin . The software is great and the company is constantly improving the system and whenever I have an issue nothing is too much trouble however minor. I cannot recommend this software enough, if you have this sort of a business then this software is just a must.