SMRT Systems 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SMRT Systems

4.9

(117)

Pricing

Starting at $75.00 per month

About SMRT Systems

SMRT Systems is a dry cleaning software that helps businesses with pickup, delivery, item photography, payments, statements and reporting. The platform enables managers to automatically generate delivery routes and send custom text reminders to clients regarding upcoming services.

Administrators can utilize the point of sale system to automate billing, manage returns and generate statements. Additionally, SMRT Systems lets stakeholders integrate the solution with several third-party applications including Metalprogetti.

SMRT Systems Screenshots

SMRT Systems Pricing and Plans

Starting price: $75.00 per month

Free Trial

Free Version

Basic

$75.00

per user, per month

No plan information available

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SMRT Systems Features

Popular features found in Dry Cleaning
Billing & Invoicing
Customer Accounts
Delivery Management
For Dry Cleaners
Inventory Management
Point of Sale (POS)
More features of SMRT Systems
Access Controls/Permissions
Accounting
Activity Dashboard
Alerts/Notifications
API
Barcode/Label Management
Barcode Recognition
Barcode/Ticket Scanning
Commission Management
Communication Management
Credit Card Processing
CRM
Customer Database
Customer History
Customer Statements
Customizable Reports
Database Marketing
Data Security
Discount Management
eCommerce Management
Electronic Payments
Electronic Signature
Email Marketing
Employee Management
Gift Card Management
Hotel Support
Inventory Tracking
Invoice Management
Layaway Management
Loyalty Program
Mobile App
Multi-Location
Multi-Store
Offline Access
Ordering Automation
Order Management
Partial Pickup Management
Payment Processing
PCI Compliance
Performance Management
Price/Margin Management
Promotions Management
Purchase Order Management
Real-Time Data
Real-Time Reporting
Real-Time Updates
Receipt Management
Remote Access/Control
Reorder Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Retail POS
Returns Management
Routing
Sales Order Management
Sales Reports
Sales Tax Management
Sales Trend Analysis
Scheduling
Search/Filter
SMS Marketing
Split Billing
Stock Management
Template Management
Third-Party Integrations
Timesheet Management
Touch Screen
Transaction History
Unpaid Pickup Management
Valet Support

SMRT Systems Integrations

Segment

Zapier

SMRT Systems User Reviews

Overall Rating

4.9

Ratings Breakdown

90%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.8

Zachary K.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Great Dry Cleaning system

Overall experience has been positive. They move quickly to help on technical issues and rarely leave things undone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the advances they have made in pick up and delivery as well as the ease of use for the client looking at our company.

Cons:

There is a lack of ability to truly service in city buildings in a clean and functional manner on the route. SMRT system is able to be modified in so many ways that you may run into conflicting opinions on the best way to crack your specific nut. This ambiguity leads to confusion on implementation and training.

Reasons for switching to SMRT Systems

Compassmax was not a cloud based system and was unable to provide the wholistic system SMRT does.

Sami K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Thankful, Satisfied and Relieved to have joined with SMRT.

10/10. From start to finish I've been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience. The introduction to SMRT by [SENSITIVE CONTENT HIDDEN] really opened my eyes to what MY business needed and how well the SMRT system works. Quickly handing it off to [SENSITIVE CONTENT HIDDEN] for a longer period of great training. Over a month [SENSITIVE CONTENT HIDDEN] helped me get comfortable with things and show me the ropes. He settled many uncertainties and helped me shape the idea of the new operations of my business. He was always one email or call away- never skipped a beat. I am very thankful for his guidance through this process and would highly recommend SMRT to any dry cleaner I know because of the customer service I've received.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business.

Cons:

The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The "closing ticket" process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item.

Reasons for choosing SMRT Systems

[SENSITIVE CONTENT HIDDEN] honestly helped me realise that you DO NOT need an "App" that the customers must download to ue your service. He showed me how SMRT can be integrated into your current website. From there i fell in love with all the features that not only helped your customers get what they wanted- but put you in charge of the operation. The customizations and preference options blow my mind. Also the training everyone else was offering was significantly less than what SMRT offered for onboarding new clients. Also from reviews i heard your customer service is second to none and i needed that assurance. With clean cloud for instance- they are based in the UK and i feel like if i was in a JAM that wouldnt help at all.

Reasons for switching to SMRT Systems

Simply to bring our Mom and Pop dry cleaning business into the future of dry cleaning and laundry service. The pandemic took a lot of business away because of workers no longer coming to the office and all our large commercial accounts had a huge decrease. I decided to make the shift into reaidential laundry to add another branch to our existing business model.

Verified

Reviewer

Accounting

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2021

This has been a nightmare

Horrible experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Basically the company installed the software and wouldn't help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn't even working for me.

Cons:

Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don't believe that they are available to help you 24/7 once they got you hooked you are out of luck

Reasons for switching to SMRT Systems

I was told that the smrt system is an advanced system. Not true. Horrible decision

Vendor Response

We regret the negative experience. We are happy to have resolved the billing concerns quickly and to the client's satisfaction. SMRTsystems wishes their team and business the best.

Replied November 2021

Kyle M.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2020

SMRT POS is Just Plain Smart

In my opinion, a POS is only as good as the support team behind the software. The support team behind SMRT POS is knowledgeable, responsive, and friendly. Nearly all of my support requests are solved the same day, typically inside of 2 hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past. The layout and functionality of the software is intuitive so it's easy for people who've never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it's been transformitive for our business.

Cons:

When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved.

Reasons for choosing SMRT Systems

For us, choosing a new POS was all about providing our customers with the best possible experience, and SMRT POS is the solution that fit best for our company and with our goals.

Reasons for switching to SMRT Systems

CompassMAX was retired and is no longer being developed or sold.

Jamal S.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 6 months

Reviewed October 2020

Wish I Found SMRT Earlier

I've really only dealt with 3 people so far. [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] was quick at replying to emails and very helpful in initial account creation. [SENSITIVE CONTENT HIDDEN] was extremely knowledgeable about industry, competing POS systems, and SMRT's software and solutions offered. He had patience while I shopped around a tried to resolve issues with Enlite before finally pulling the plug. [SENSITIVE CONTENT HIDDEN] is the man with the plan. Once I got to know him a littler better he really began to shine. He is a problem solver that had a solution/answer to all my questions. Only a once or twice were there things completely out of his control or not in his power to change. He can get things right directly while speaking to him on the phone or 20 minutes hanging up after MAX. He knows the software inside and out and his ability to code is very valuable. He also introduced us to several different methods of taking orders, assembling, and racking we did not do before that are a real time saver.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers.

Cons:

The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity.

Reasons for choosing SMRT Systems

Reputation in DC community

Reasons for switching to SMRT Systems

System lagged and had trouble communicating with CC terminal and printer almost daily. Sometimes would undergo maintenance without prior notice. Phone support was usually helpful but sometimes would be left without response to email or call back for a few hours.

Vendor Response

Hi Jamal, Thanks so much for your kind review. We also wish you had joined SMRT earlier but we looking forward to many years of working together.

Replied October 2020

Richard A.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Six Years Running

Incredibly fast and organized support, mixed with an ever updating platform allows us to automate where we didn't know we'd be able to before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization.

Cons:

I thought we needed an app to appeal to the newer generations. Actually, couldn't be further from the truth. SMRT delivers in every aspect.

Reasons for choosing SMRT Systems

SMRT was easily the best solution to grow our family-business into a multi-location powerhouse. We switched and never looked back.

Reasons for switching to SMRT Systems

We were tired of working with antiquated software and coding language. We wanted flexibility to grow the business in a way we wanted to and no one else could deliver when SMRT could.

Amanda E.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2020

Very happy we switched to SMRT.

It has greatly improved our company. Most of our employees are cross trained and know how to mark in, assembly and deliver. It’s so simple to use. No one has just one job anymore. Support is super helpful and easy to reach. Accounts receivable is very clear and we now have counter employees handle when one person used to previously.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We are very happy we made the switch to SMRT. It is a simple easy platform to use and training employees. Assembly has been much more efficient and contacting the customers is very easy through the software. I like that it is browser based so I can login in whenever and where ever I need to. Set up is super easy and I am able to install myself instead of calling support.

Cons:

Batch emails and texts. I wish I was able to email all customers a coupon or info about a new service from SMRT. I go through mail chimp to send batch emails.

Reasons for switching to SMRT Systems

We made the switch because we needed to streamline communication between us and the customer. We could not text through spot. Wait times for support help were hours long. We had been with spot for over 22 years so it was a difficult decision.

Ryan M.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2023

Review

Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.

Cons:

This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.

Reasons for choosing SMRT Systems

ultimately the switch was made because of the great trigger marketing that integrates with the customer database!

Reasons for switching to SMRT Systems

Needed a system that would integrate all of my stores and accommodate both laundromats, commercial laundry and dry cleaning. ultimately the switch was made because of the great trigger marketing that integrates with the customer database!

Wayne E.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

SMRT it is

I can’t believe we are running this system for over 4 years. Would be lost without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SMRT is intuitive like Apple products. It is worlds ahead of the other available products in the market. The most stable and easy to use platform. Highly recommend this company!

Cons:

Easy integration and user friendly no downside

Reasons for choosing SMRT Systems

Spot was also running on an old platform that was hardware intensive. SMRT is plug n play

Reasons for switching to SMRT Systems

They were stalled and using an archaic platform.

Jason Y.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed August 2020

Exceptional POS for Dry Cleaners!

My overall experience with SMRT has been fantastic! They are a great partner to have in the dry cleaning industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about the software is it's a very friendly user interface. The integration with our existing business was very easy. Training is fast and efficient!

Cons:

In the beginning I did not like the terminals that were used. Shortly after we switched they moved to a computer based platform.

Reasons for switching to SMRT Systems

Spot was not innovating and keeping up with current technologies.

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