commercetools 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

commercetools

4.6

(17)

Pricing

Pricing available upon request

About commercetools

commercetools is a multi-tenant SaaS platform designed to help businesses across automobile, electronics, telecommunication, retail, travel and fashion manage multiple sales channels and enhance engagement with customers via webshops, mobile applications, voice assistants, social networks and more via APIs.

The application comes with a built-in product information management (PIM) system, which enables users to manage catalog data or media, add new attributes and edit variants in bulk. Using the modular microservice architecture of the platform, businesses can build custom services for customers. The headless commerce platform allows users to streamline backend processes, calculation and data storage and transfer data to front end via API.

commercetools offers integration with various third-party applications such as Adyen, Akeneo, Algolia, Amplience, Avalara, Bloomreach, Constructor, Contentful, Contentstack, Frontastic, Talon.One, Worldpay and more. Pricing is available on request and support is provided via phone and documentation.

commercetools Screenshots

commercetools Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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commercetools Features

Popular features found in Headless eCommerce
API
Content Management
Customer Touchpoints
De-Coupled Front & Back Ends
Web/Mobile App Development
More features of commercetools
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Application Management
Catalog Management
Conversion Tracking
Customer Accounts
Customer Segmentation
Data Security
Discount Management
eCommerce Management
Integrated Development Environment
Inventory Management
Inventory Tracking
Mobile Access
Multi-Channel Management
Multi-Currency
Multi-Location
Multi-Store
Order Management
Order Processing
Order Tracking
Product Catalog
Product Data Management
Promotions Management
Purchase Order Management
Ratings/Reviews
Real-Time Data
Reporting & Statistics
Retail Inventory Management
Returns Management
Reviews Management
Sales Order Management
Search/Filter
Shopping Cart
Third-Party Integrations

commercetools Integrations

Contentful

PayPal

Adyen

Vertex

Avalara

Talon.One

See all 7 integrations

commercetools User Reviews

Overall Rating

4.6

Ratings Breakdown

71%

24%

Secondary Ratings

Ease of Use

4.2

Value for money

4.7

Customer support

4.8

Functionality

4.4

Verified

Reviewer

Retail

201-500 employees

Used daily for less than 6 months

Review source

Reviewed August 2022

Nice headless ecommerce

The experience is very nice, and the customer sucess team is here to help you

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Commmercetools is very easy to use, and well documented. It allows to cover lot's of different use cases especially if you have different kind of sells

Cons:

Commercetools is very customizable, it could exist different way of doing the same things, and it could be tricky to find the right one. It's better to work with a partner than to try to do everything by yourself

Reasons for choosing commercetools

pricing , and the skills needed for implementation

Reasons for switching to commercetools

Our business has grown, Prestashop didn't answer to our needs

Charlie K.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Reviewed January 2024

Fast and flexible: Stable and scalable.

Overall, our experience with commercetools is great. They provide the support we need and have great API documentation. Their services are fast and robust and provide the flexibility needed to integrate with third-party platforms. We trust their platform and they are best in the headless ecommerce space.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the stability and flexibility of the commercetools' platform. There are rarely business needs that the platform cannot meet. The APIs are stable and fast allowing us to build world-class shopping experiences for our customers. There is a robust messaging system that integrates with standard event buses which allow our team to integrate with the best third-party products we have. The customer success team is easily reachable and thoroughly answers our questions. A team of four developers can manage a single headless ecommerce site using commercetools. It is a great platform for a growing company.

Cons:

We have issues with running some types of promotions and discounts within commercetools. We've also had trouble looking to migrate to a different identification platform. The Merchant Center dashboard is slow and buggy which makes the administrative experience difficult and the company does not view open source as the future of software, which makes it difficult to report bugs and makes our team wary of the company's future.

Reasons for choosing commercetools

commercetools had the fastest API with the best uptime. It was also the most flexible and had great documentation.

Reasons for switching to commercetools

NetSuite Suite Commerce Advanced does not support a headless architecture which limits our capabilities to customize the site and integrate with additional SaaS platforms. SCA also limited our site speed.

Charlotte H.

Verified reviewer

Retail

201-500 employees

Used daily for less than 12 months

Reviewed November 2023

An Commerce tool engine

Like that its possible to communicate with API - so that we can use different more user friendly custom built tools in the back end to update product, prices and campign in the future.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Its very flexible to create and store the information we need

Cons:

We have so many double fields - to be able to support the different brand site. So the new fields for market per store - is crusual for us to be able to ad new stores that are in the roadmap for 2024.

Reasons for switching to commercetools

We had different systems for our different brands - all are Old and near End of Life. So an upgrade was crusual. + need to have one common system for all Brand to be able to efficient handle it. Dont know what Magento solution

Thomas A.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Reviewed November 2023

Reliable partner, stable, high-performance engine

The software is very stable and performant and we have not had any failures or any bugs in the past few years. The platform development process is therefore very good and Commercetools is a reliable partner. The platform is constantly being developed with new features, which are presented in a quarterly meeting.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Provides the most important e-commerce features headless and gets extended with more practical features every quarter. In addition to the standard e-commerce functions, the discount engine or rule engine offers many options to support various campaigns.

Cons:

Both the search in the Commercetools backend and the product search for the frontend don't work really well. According to the roadmap, the search should be significantly improved and future.

Reasons for choosing commercetools

According to our evaluation, Commercetools was the most suitable tool because it offers us the most important functionalities and we still remain fully flexible.

Reasons for switching to commercetools

Because the monolithic shop software was outdated and inflexible.

Tomasz P.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Good engine for headless ecommerce

The SAAS solution as main engine for shop is for sure much different approach than self hosted monolith. In general switching to MACH helped us to organize teams responsibilities. Selecting CommerceTools as main engine was good decision, and we still discover new ways of using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We don't need to care anymore for hosting, performance, database or upscaling.

Cons:

Lot of customizations we had to prepare on our own.

Reasons for choosing commercetools

Shop performance with headless setup. MACH architecture was important because of lot of integrations.

Reasons for switching to commercetools

Our solution was not so elastic for many customizations. We used to have performance issues, also we had to keep an eye on hosting the product.

Mohan R.

Verified reviewer

Telecommunications

10000+ employees

Used daily for more than 2 years

Reviewed November 2023

CT feedback

Overall experience with CT has been excellent. It was highly performant, stable and reliable for the iconic iPhone release.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Had a very productive engagement with CT. The product is extensible, scalable, highly performing and provides customers the flexibility to enhance the services as well as the authoring interface. Excellent resources to collaborate with.

Cons:

Request for additional PIM enhancements to the authoring interface (Merchant Center).

Reasons for switching to commercetools

Oracle ATG was a legacy product, and we were on older version.

Werner P.

Verified reviewer

Education Management

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed December 2023

Good tooling

So far, we are happy with commerce tools but keep in mind we're just walking by the beach, not started swimming :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibilty to define different products, and detail of documentation from a developer's perspective is I liked most. The limitations of the platform causes some headaches already but also help us to think outside of the box.

Cons:

Nothing so far but once we start with the implementation I'm sure I'll bring more bullets under this question. From a PM perspective that's aditional, normal training, cost extra.

Reasons for switching to commercetools

We wanted to get to an headless solution for our E-Commerce Goals

Francisco M.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for more than 2 years

Reviewed November 2023

Excellent partner

I have been personally using commercetools for the last 4 years and I am very pleased with it overall. The intuitive APIs and well-structured data make it a breeze to integrate. The capability of extending both the platform and the data structures facilitates effortless customization. The comprehensive documentation is always there to guide, and the rock-solid reliability ensures consistent performance.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Robust APIs. Facilitates seamless integrations, sync processes, and data exchange with other systems. De-Coupled. It allows us to have the freedom to manage our storefronts and POS separately from the backend. Versatile Data Handling. Easily extendable the data structure to fit specific needs and includes pre and post-processing of data on updates or creation, streamlining data workflows.

Cons:

In the Merchant Center reporting and merchandising cover the basic requirements but it is limited

Reasons for switching to commercetools

We wanted to move towards a MACH architecture focusing on extensibility and modularity.

Michael M.

Verified reviewer

Machinery

1001-5000 employees

Used daily for less than 2 years

Reviewed December 2023

Great product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

As a customer of Commercetools, I've been thoroughly impressed with its powerful and flexible e-commerce platform. Its API-first approach seamlessly integrates with our existing systems, making our online operations more efficient and scalable. The platform's ability to support omnichannel strategies has enhanced our customer experience, providing seamless interaction across all touchpoints. Moreover, its cloud-native architecture ensures high performance and reliability, crucial for our growing business needs. Commercetools has been an invaluable asset in enhancing our digital commerce capabilities. In addition to its robust features, Commercetools excels in ease of implementation and customer support. The platform's well-documented, developer-friendly environment made the integration process straightforward and efficient for our team. We were able to customize and deploy our e-commerce solution quickly, without any significant hiccups. Furthermore, the customer support provided by Commercetools has been exceptional. Their team is knowledgeable, responsive, and genuinely committed to helping us succeed, ensuring a smooth and positive experience throughout our journey with their platform. This high level of support and ease of implementation has significantly contributed to our satisfaction as customers of Commercetools.

Cons:

Given its API-first and microservices-based approach, businesses often need skilled developers to fully leverage the platform's capabilities, which can be a challenge for organizations with limited technical staff (fortunately not the case at us).

Max J.

Verified reviewer

Consumer Goods

501-1000 employees

Used daily for more than 2 years

Reviewed December 2023

Excellent headless API

I've really enjoyed working with the organisation as much as the API. The staff are approachable, helpful and highly competent and the API is very customisable and feature rich.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The staff and support GraphQL support Good customer engagement and fast delivery of roadmap Integration extensions Effective scaling Dev Experience, e.g. Terraform modules and Postman scripts

Cons:

No geo-redundancy Status page doesn't always show issues

Showing 1 - 10 of 17 Reviews

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