FenixCommerce IDP 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

FenixCommerce IDP

4.9

(18)

Pricing

Starting at $350.00 per month

About FenixCommerce IDP

FenixCommerce's Intelligent Delivery Platform (IDP) provides last-mile fulfillment optimization both pre- and post-purchase for eCommerce retailers and DTC brands. IDP works by using real-time product, inventory, customer, and carrier information to optimize delivery timing and costs, thereby allowing online sellers to display optimal order cut-off times, delivery date estimates, and shipping costs for any number of shipping options on the product, cart, and checkout pages.

Post-purchase, IDP can perform rule-based order routing to the optimal fulfillment location and help sellers analyze their fulfillment operations by flagging behind-schedule orders for manual intervention and providing analysis of each stage of the fulfillment process including predicted vs actual delivery dates across stores and inventory locations. IDP users see average 10% conversion increase, 21% average shipping revenue increase, and an average 75% reduction in pre-sales customer inquiries.

IDP is pre-integrated with Shopify, Shopify Plus, SFCC, Magento, HCL Websphere Commerce, and BigCommerce, as well as being incorporated into several custom/headless platforms.

FenixCommerce IDP Screenshots

FenixCommerce IDP Pricing and Plans

Starting price: $350.00 per month

Free Trial

Free Version

Basic

$350.00

per month

No plan information available

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FenixCommerce IDP Features

Popular features found in eCommerce
CRM
Data Security
Inventory Management
Mobile Access
Multi-Channel Marketing
Multi-Store
Promotions Management
Returns Management
SEO Management
Shipping Management
More features of FenixCommerce IDP
Air Shipping
Alerts/Notifications
Delivery Estimate
Delivery Record
EDI
For eCommerce
Ground Shipping
Order Management
Shipment Price Calculation
Shipment Tracking
Shipping Services Integration
Status Tracking
Website Integration

FenixCommerce IDP User Reviews

Overall Rating

4.9

Ratings Breakdown

89%

11%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.9

Functionality

4.7

Marc T.

Verified reviewer

Management Consulting

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed April 2021

Best kept secret revenue finder

As with many retailers and thanks to Amazon, free shipping is the norm. We set the minimum cart value to trigger free shipping. This was OK but if a client ordered a small number/single item with some density and weight to them we could see profits dip. Fenix allows such a broad range of activations, triggers, thresholds, and types that we can create an extraordinary set of rules in the backend to minimize/eliminate any unnecessary losses, and often we can earn additional margin on shipping. The team is incredibly attentive and their developers turn around even the most complex tasks extremely fast to get me up and running. As the relationship developed and I see ways to optimize the backend the response team is nothing short of mighty.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's the core of cost savings when shipping, increased accuracy to alert customers when they can expect their deliveries, and ability to make money/NOT lose money on shipping costs by not only finding the most efficient options but also to charge for "expedited" delivery even if it costs me less AND I can get it to the customer faster. The tech is extremely well built in terms of VERY easily adapting to my business or any "special circumstances" I need to configure into the app. Plugging into my inventory is FANTASTIC and creates a sense of urgency that I am SURE led to and leads to more sales since using Fenix.

Cons:

I would like to see FenixCommerce add an app so I can monitor things easier. Not a big deal but logging in to the website from my phone is not the best experience compared to a well-designed app. Limited international shipping insights.

Reasons for choosing FenixCommerce IDP

The breadth and depth of the customization as well being able to seamlessly build in rules that were infinitely too complex for the other listed companies.

Mick B.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 12 months

Reviewed May 2020

Great solution for increasing customer visibility of shipping estimates and times!

In a world where consumers are becoming more and more demanding on the fulfillment and ship expectations of ecommerce, Fenix helps translate backend strengths (or cover backend weaknesses) in a way that is more and more table stakes for DTC brands...without breaking the bank. Though it is somewhat difficult to imperically prove that their solution is boosting my conversion rate (at least it is difficult without complicated multi-variate testing that I can't afford right now), I rest a little easier knowing that, at worst, a lack of visibility on shipping times is no longer a major barrier to purchase on my site.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software gives small brands a chance to compete with larger ecommerce retailers when it comes to giving their customers a lens into shipping options and timing expectations. A smaller brand store can quickly start showing shipping estimates earlier in the funnel to help further reduce barriers to purchase. Fenix gives numerous options about where to serve that information including not only the checkout and cart but also product pages. I've looked at other solutions which do this but none came close to the value proposition that Fenix offered in terms of accessing this level of site sophistication with an affordable cost of entry for smaller brands.

Cons:

The dashboard and UI/UX are still being improved but some elements are not always intuitive or easy to find. To make edits, a user must first enable the edit functionality rather than simply make the edits and then get a confirmation screen which seemed slightly clunky. That said, their customer support is top notch and they've saved me on short notice with various fixes or custom coding to get business challenges solved in a pinch. And the self service aspect is getting better.

Reasons for choosing FenixCommerce IDP

Cost but also customer support focus from Fenix looked a lot better.

Vendor Response

Thanks Mick! We are proud to be a part of your DTC story and appreciate your thoughtful feedback. We are definitely working on improving the backend UX and will look forward to hearing your perspective on how we're doing as we roll out the improvements!

Replied June 2020

Muthukrishnan S.

Verified reviewer

Retail

10000+ employees

Used daily for less than 6 months

Reviewed March 2020

Fenix delivery estimate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accurate delivery estimate dates based on buyer's zip code.

Cons:

Not applicable as of now . Good product.

Vendor Response

Thanks Muthu!

Replied March 2020

Ken H.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 2 years

Reviewed March 2020

Excellent business tool for your website

It has been a real pleasure working with [SENSITIVE CONTENT HIDDEN] and his team. We are very demanding of our software partners and we couldn't be happier with Fenix Commerce.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We sell outdoor games and sporting goods on five different websites. Fenix Commerce assists us in many different ways. It allows us to present expected delivery dates to potential customers on the product pages of our websites. I can adjust the delivery date based on the customer's location, whether the item is a stock item, customized item or an out of stock item with a future delivery date. The tool also allows us to accurately calculate and present expedited shipping on multi-box SKUs. We sell very large items with some of our SKUs shipping in as many as seven individual boxes. We challenged the Fenix staff with many things we wanted to be added to the tool. Their staff has been incredibly responsive and creative in helping us achieve our goals! Through this tool, we are able to give customers information they need to make informed decisions.

Cons:

We were an early user of this software. In the early days, the control panel was limited and everything had to be done on spreadsheets. The newer versions of the software have online options that allow you to make changes without the need to email the changes to Fenix Commerce's staff.

Vendor Response

Thanks so much Ken! It has always been a pleasure working with you and your team and your early feedback and requirements helped us to build a much more robust platform.

Replied March 2020

Raphael N.

Verified reviewer

Sporting Goods

2-10 employees

Used daily for less than 2 years

Reviewed April 2020

Helps ecommerce shoppers with accurate/data driven delivery expectations

It has been great working with [SENSITIVE CONTENT HIDDEN] and team. Very responsive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shoppers feel far more comfortable making a purchase when they know when the product is going to arrive. Until now, this has been available only with large stores like Amazon. The product, cart, and checkout shows this prediction with high accuracy based on all your business data available. But more than that it optimizes, the whole ship time frame and ship cost based on your product data. It factors in more than weight and dimension... shipping lead times, cut off times per warehouse, holidays. If you are shipping from one location or multiple, it optimizes your data to show the best option to the customer.

Cons:

I would just like to see more reporting so we can build in an improvement routine to optimize our spend further.

Reasons for choosing FenixCommerce IDP

I have 20 years experience in eCommerce and I have explored many tools and apps around delivery expectations display, but nothing was as robust as Fenix, especially for Shopify Plus.

Vendor Response

Raphael, thanks so much for the kind words...and for your longstanding advocacy, your collaborative spirit, and all your help making the platform better! We couldn't have gotten to where we are without you as a client. Be on the lookout for enhanced reporting functionality coming soon!

Replied April 2020

Derric H.

Verified reviewer

Broadcast Media

2-10 employees

Used weekly for less than 12 months

Reviewed June 2020

When you need the best prediction for "landed" date

Great team, really excited to see what they are building next. I can't wait for this to be a bit more self-serve, so that it is easier to setup for smaller or mid-sized merchants. I'm sure this company will continue to grow and thrive because they are onto something that seems so basic - telling the customer when they will actually receive their product - but yet it is so complicated... it's logistics after all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the most robust solution for predicting the landed date of a shipment to your customers. I love that we are able to test and prove the value of this tool, to see the increase in conversion rate. And I love that they now integrate with my operations team so that we can be sure to deliver on our promised landed date.

Cons:

Obviously, because it is more robust than the cheaper alternatives - the ones that honestly just add today plus 5 business days and say that is when the landed date will be, with no actual predictive analytics going on... Because it needs all the data you've got, it takes a little bit longer to setup, and you're going to need to change your operations process slightly to make sure you're delivering on that promise. Other than that, no big deal, since it prints you money.

Reasons for choosing FenixCommerce IDP

It is by far the most robust solution when you really want that "Amazon" like experience with predicting the landed dates.

Vendor Response

Thanks Derric! You have a great understanding of the platform and of our vision--it's a pleasure to be working with you!

Replied June 2020

James G.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Reviewed February 2020

Must Have for a Gift Business

Overall we have been very happy with Fenix Commerce. The support has been great and the software works as expected once you get everything set up properly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to display specific delivery date for my customers is a game changer. No more confusion with customers wondering why a Next Day Air package ordered at 10:00 PM on Friday night won't be delivered on Monday. Everything can be set up specifically for our business.

Cons:

The current dashboard can be confusing and even when changes are made there are often things that have to be done on the back end by the Fenix team to implement changes. Good news is that the team has always been responsive when we needed help. If the dashboard could be improved and support documentation provided it would make it much easier to use the software.

Reasons for choosing FenixCommerce IDP

I had seen Fenix Commerce in use on another site and I loved the way it worked.

Vendor Response

Thanks so much for the thoughtful review James! We are indeed working on improving the dashboard UX, and hopefully you'll be seeing the impact of that work soon!

Replied March 2020

Livia S.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 12 months

Reviewed March 2020

Great Software!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement and allows our customer to truly see when their package will arrive - while saving us money since real time shipping rates are calculated and displayed. They are also super responsive and able to help with many aspects of the business when it comes to shipping and analytics.

Cons:

The backend could be improved to be slightly more user friendly.

Vendor Response

Thanks Liv! We appreciate having a great brand like yours on the platform, and the backend UX is definitely an area we are working to improve.

Replied March 2020

Tyler K.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Reviewed April 2020

Fenix Commerce is a must-have for online businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our customers greatly appreciate the accurate and easy to find shipping information for their specific zip code. It has helped us increase shipping revenue (to cover the cost of the platform) and has even cut down on calls to our customer service asking about specific shipping times, as all of the information is readily available to customers.

Cons:

There were some slight difficulties early-on with modifying a few elements to fit our company, but the platform is far more robust now (and the customer service was superb at the time), so those are all non-issues right now.

Vendor Response

Thanks Tyler! For both the review and for helping us build a better and more capable platform based on your requirements and feedback. We really appreciate you!

Replied April 2020

Alex K.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Reviewed June 2020

Great addition to our eCommerce user experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We wanted to provide a better user experience for our customer by providing real-time shipping delivery windows on our website. Fenix was quickly implemented, with excellent customer service before, durning and after we went live. Customers have commented on how much they appreciate the visibility of delivery windows and we've seen an increase in our conversation rates as well as increased shipping revenue for paid shipping options.

Cons:

We encountered a few hurdles during implementation in areas that you would think the user would be able to manually update. For example, we had a few product dimensions incorrectly updated on the backend which was causing incorrect shipping costs to be displayed to the customer. While Fenix was very quick to respond and fix (usually within hours), it would be great if I could have quickly updated these error on my own in real-time. That said, I'm told these features are being added and will soon be rolled out.

Vendor Response

Thanks for the thorough review Alex! We're delighted the platform is helping your customers as well as your business. And you are correct, improving the backend is our top priority--you should be seeing some evidence of that rolling out in your admin panel in the near future!

Replied June 2020

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