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> Reviews of Zuora. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Zuora is a good fit for you!

Source: https://www.softwareadvice.com/ecommerce/zuora-profile/reviews/

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Zuora Reviews

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[Overview](https://www.softwareadvice.com/ecommerce/zuora-profile/)

Reviews

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# Zuora User Reviews

## Reviews Summary

## Overall Rating

3.9

* * *

## Ratings Breakdown

5

(14)

4

(27)

3

(9)

2

(3)

1

(1)

## Secondary Ratings

Ease-of-use

3.5

Customer Support

3.6

Value for money

3.6

Functionality

3.9

* * *

### Pros

"With its interfacing/API extensive options, it provides a solid SAAS solution for billing needs of mid-size companies."

"Well designed subcategories for billing, accounting payments which make the operation flow smooth"

"Overall its a good and professional accounting tool for small-mid cap organization"

### Cons

"Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue"

"Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid"

"This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side."

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Zuora Reviews, Pros and Cons - 2026 Software Advice