ShipWorks 2026: Benefits, Features & Pricing

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Overview
User Interface
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
User Reviews

Overview

ShipWorks

4.4

(38)

Pricing

Starting at $189.99 per month

About ShipWorks

ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems.

With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping.

ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento. It allows users to manage and ship orders for multiple sales channels from a centralized interface. Users can print labels for shipping carriers including FedEx, USPS, UPS, DHL, OnTrac and more.

ShipWorks accounts come with phone, email and online support. Users also have access to an online knowledge base, forums, webinars and video tutorials.

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Our Order Management Software selection experts can help you in 15 minutes or less.

ShipWorks User Interface

Popular ShipWorks Alternatives

Main Product

ShipWorks

4.4

(38)

Ratings Breakdown

4.34Ease of use
4.47Value for money
4.53Customer support
4.39Functionality

Pricing

Starting at $189.99 per month

Get Price

Alternative Product

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4.2

(1083)

Ratings Breakdown

4.13Ease of use
4.08Value for money
4.25Customer support
4.12Functionality

Pricing

Available upon request

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Alternative Product

Easyship

4.3

(276)

Ratings Breakdown

4.38Ease of use
4.21Value for money
4.22Customer support
4.13Functionality

Pricing

Available upon request

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Alternative Product

Stamps.com

4.4

(919)

Ratings Breakdown

4.31Ease of use
4.00Value for money
4.08Customer support
4.32Functionality

Pricing

Starting at $19.99 per month

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Alternative Product

AutoDS

4.0

(168)

Ratings Breakdown

3.98Ease of use
3.70Value for money
4.01Customer support
3.93Functionality

Pricing

Starting at $12.90 per month

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Alternative Product

ShipStation

4.6

(951)

Ratings Breakdown

4.51Ease of use
4.46Value for money
4.32Customer support
4.45Functionality

Pricing

Starting at $14.99 per month

Get Price

ShipWorks Pricing and Plans

Starting price: $189.99 per month

Free Trial

Free Version

Ecommerce Professional

$189.99

flat rate, per month

No plan information available

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ShipWorks Features

Popular features found in Order Management
Backorder Management
Billing & Invoicing
Customer Management
eCommerce Management
Inventory Management
Multi-Location
Real-Time Data
Reporting/Analytics
Returns Management
Shipping Management
More features of ShipWorks
Air Shipping
Alerts/Notifications
API
Barcoding/RFID
Batch Processing
Bills of Lading
Catalog Management
Container Shipping
Delivery Management
Freight Shipping
Ground Shipping
Import/Export Management
Kitting
Order Entry
Order Fulfillment
Order Management
Order Routing
Order Tracking
Parcel Shipping
Shipment Price Calculation
Shipment Tracking
Status Tracking
Third-Party Integrations
Warehouse Management
Workflow Management

ShipWorks User Reviews

Overall Rating

4.4

Ratings Breakdown

71%

16%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.5

Functionality

4.4

Verified

Reviewer

Warehousing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Very Customizable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lots of options to customize to suit our needs. Customer service to ready and able to assist directly on the software.

Cons:

Cost to use gets on the high side otherwise customer service takes a little more time to assist with complicated functions

Rick P.

Verified reviewer

Wholesale

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2024

Powerful software, can be confusing but works well

We needed an efficient way to make product shipments without having to enter data for each shipment. Ship works allows for efficient upload and quick processing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Powerful. Allows rate shopping across various services.

Cons:

It's a little hard to understand how to use it. But once we understood, it works extremely well.

brandon b.

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2017

Rude Staff

Customer service is extremely rude. Super slow, updates that take a long time and dont fix issues. Software freezes and takes a lot out of your computer. You need a lot of ram to run this software efficiently. I personally believe Shipstation is better, it is web based and runs smoother. I also like the data is provides as far as revenue and shipping costs. Helps me estimate true profits at a glance. I've used them since 2012 and processed almost 25,000 shipments. After today's rude conversation with their staff at Shipworks I'm moving to Shipstation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use

Cons:

Slow, too many updates, freezes, glitches

Sidney S.

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2016

The one program that makes my business succeed

I was looking for a product like this, and tried shipworks after several competitors. They sat with me on the phone to get it set up, and literally after that ten minute call, its been saving me five to six hours a day in shipping and organization time. Shipworks is the single most valuable piece of software in my online sales, and is flexible enough to expand as my business grows to other platforms. The support when there is an issue is amazing, they are easy to talk to and immediately fix problems, which is a must with mission critical software. I have now shipped over 10,000 packages with shipworks and am a huge fan. If you're looking to simplify your life and improve your shipping process, get this software, its a game changer.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It just works. It organizes your data from different sources, allows for varied analysis, and has many built in features that save a lot of time and money. I use this to leave feedback, print and schedule orders, email customers before I ship, check when orders were sent out, leave notes when there are problems, and a million other things. The best thing about shipworks is the amazing support, when something goes wrong, they fix it in minutes to keep you up and running.

Cons:

I wish there would be WYSIWYG editing for templates instead of complex XML, support for Canada Post commercial accounts, the ability to print indicia for shipping on demand, the ability to update tracking after a label has been printed, more customer and order analysis tools, Canadian address validation,. I would also like to see very cheap or free new channel addons for very low volume channels, so we can try new ecommerce platforms without committing to the minimum package per month.

Brad M.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2020

Its OK but I have my issues

Like I said it works, so not much to complain about. I am thinking of switching to a web based solution that won't charge me for every store I have.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works. gets the labels printed on our zebra printer. communicates back to the website with the status update and tracking info. These are pretty much the basics that are required.

Cons:

I hate that it's installed on your computer. This means that you can only do your print from the computer in the office that's set up. You have to create all your label templates, packing slips, etc. on that computer. So if anything happens to the computer you have to go through a whole new setup process. I have gone through this with a crashed computer and it was a big deal. I also dont' like that for every software or store you run, you have to get a new license from shipworks. This adds up the cost pretty quickly. I have multiple sales channels on different domains, and I have to pay Shipworks their fee each month for EACH channel. Not cool.

Robin W.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2017

Great time-saver, can be a little tricky to set up, but well worth it!

Faster shipping, fewer errors in shipping, integration with needed OMS systems.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The time-saving features in this great software are the best I've come across in a shipping software, bar none. The ability to bulk ship multiple orders simultaneously can also be a lifesaver, depending on your setup. The integration with just about any API or FTP capable system also means that this is very flexible.

Cons:

There are occasional bugs that can be frustrating and apparently difficult for ShipWorks to squash, given that everyone has differing systems, printers, etc. The great news is that they do eventually fix the bugs -- just last month, they finally fixed a printing issue that had been given us headaches for quite some time. Lastly, it can be tricky to get this set up initially, but their customer support is generally quite good.

Josiah H.

Verified reviewer

Glass, Ceramics & Concrete

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

The best customer service

Overall Shipworks has fantastic customer service and goes the extra mile to provide the best shipping solution.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has been customized for our needs including automated actions to simplify our process.

Cons:

The software has had a little trouble pulling in our custom options titles from Magento 2. They are currently working on a solution though.

Karen J.

Apparel & Fashion

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

Been using for 14 years

I am a big fan of the way this company is run. I've never been let down by their service or their technology.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very fast processing orders because software does not run in the cloud. Highly customizable and intuitive interface. They are always upgrading to add features and integrations. Service has always been great - no unqualified tech sending you in circles to fix a problem. I've only spoken with well-trained techs.

Cons:

Database backups are important as this software does not run in the cloud. When not running in a server environment, would love an easier method for upgrading (all at once vs each workstation individually).

Mary Z.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2017

Great Software