ShipWorks 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ShipWorks

4.4

(38)

Pricing

Starting at $14.99 per month

About ShipWorks

ShipWorks is an on-premise shipping software for e-commerce companies, online retailers and warehouses of all sizes. Key features include import-shipping information, print labels, automated tasks and scheduling, workforce management and reporting. It is compatible with Windows XP and newer Windows operating systems.

With ShipWorks, users can automate tasks such as printing invoices, updating shipping details and sending emails. Users can also compare and negotiate prices from different carriers and services for each package. Built-in documentation helps users generate required forms with shipping information for international shipping.

ShipWorks is compatible with multiple online marketplaces and shopping carts including Amazon, eBay, BigCommerce and Magento. It allows users to manage and ship orders for multiple sales channels from a centralized interface. Users can print labels for shipping carriers including FedEx, USPS, UPS, DHL, OnTrac and more.

ShipWorks accounts come with phone, email and online support. Users also have access to an online knowledge base, forums, webinars and video tutorials.

ShipWorks Screenshots

ShipWorks Pricing and Plans

Starting price: $14.99 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

1 User
1 store connection
Discounted Carrier Rates
Tracking emails
Customer support
10 shipments per month

Ecommerce Professional

$189.99

flat rate, per month

No plan information available

Starter

$14.99

flat rate, per month

Plan includes:

3 users
Unlimited store connections
Automated rate shopping
Return labels
Basic automations
Email support
Everything in Free
50 shipments per month

Standard

$29.99

flat rate, one time

Plan includes:

50 shipments per month
10 users
Unlimited automations
Combine and split orders
Bring your existing carrier accounts
Returns and Exchanges
Basic warehouse management
Shipping API
Phone support
Everything in Starter

Premium

$349.99

flat rate, per month

Plan includes:

15 users
Inventory management
Advanced warehouse management
Auto-Split
Cubiscan
Open Database Connectivity (ODBC)
50 shipments per month

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ShipWorks Features

Popular features found in Order Management
Backorder Management
Billing & Invoicing
Customer Management
eCommerce Management
Inventory Management
Multi-Location
Real-Time Data
Reporting/Analytics
Returns Management
Shipping Management
More features of ShipWorks
Air Shipping
Alerts/Notifications
API
Barcoding/RFID
Batch Processing
Bills of Lading
Catalog Management
Container Shipping
Delivery Management
Freight Shipping
Ground Shipping
Import/Export Management
Kitting
Order Entry
Order Fulfillment
Order Management
Order Routing
Order Tracking
Parcel Shipping
Shipment Price Calculation
Shipment Tracking
Status Tracking
Third-Party Integrations
Warehouse Management
Workflow Management

ShipWorks User Reviews

Overall Rating

4.4

Ratings Breakdown

71%

16%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.5

Functionality

4.4

Ray L.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed April 2018

Reliable, professional CS and a robust tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

Cons:

Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

Kristin B.

Verified reviewer

Cosmetics

201-500 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Kristin's ShipWorks Reviw

My experience with ShipWorks has been good overall. I would typically recommend this software to anyone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I personally enjoyed being able to manipulate filters to easily group like orders together for easier fulfillment

Cons:

The thing I like the least about ShipWorks is that once you upload a product into the catalog, if you make a mistake, it's not very easy to edit anything in the catalog. If you need to make tweaks, you have to re-import from a file.

Reasons for switching to ShipWorks

Honestly, the change was made before I started working here, so I'm unsure why the change was made

Allyse L.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

Couldn’t do my job without it!

In general it has been great and gets the job done for what we need!

Ratings Breakdown

Ease of use

Functionality

Pros:

Y personal pros of shipworks would be the ability to communicate with our warehouse from our retail store. We share inventory- so we would not make it if we didn’t have a sure way to communicate what product is coming from where, and tracking it we have shipped it or not. It gives us a sure knowledge that our customers are getting what they ordered online and for in-store pickups.

Cons:

My cons would be the glitches that often happen while using shipworks. It will just stop working or not load on our computer which can cause some harm when it comes to communication between our store and warehouse. At times we will have certain drop down options that just disappear- and we have to reload the whole program.

Tyler M.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2023

Big bang for your buck

Shipworks does a lot of great things for our business at an affordable price. We use it for all of our outbound shipping and we have it set to see exactly what we do and do not need on a daily basis.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shipworks does a lot of things very well at a fraction of the cost other programs will cost you. Our favorite things are the levels of customization for filtering orders, and the customer service is top notch.

Cons:

We have used other shipping software in the past, and where price won out for us with shipworks, the next tier of pricing may be needed to achieve a level of customization that a large business would require. Shipworks has worked best in the small to mid size sector where the shipping procedure is in line with most industry standards.

Reasons for choosing ShipWorks

We had used it in the past at a different business and really thought it was the best product for our needs that was within our budget. If we continue to scale or our business procedures change, we may need to look at something that caters to the differences, but it works wonders today.

John F.

Verified reviewer

Consumer Goods

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2022

ShipWorks allows us to manage every aspect of each order, regardless of sales platform

ShipWorks makes running my business possible. I dealt with fulfilling and shipping orders on each of the Sales platforms when we started out, and I can't imagine dealing with all the involved tasks at the scale that we're not at. I've no doubt that I'll keep paying them for as long as I'm in business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's simple to customize and manage orders, manufacturing, and logistics of our 100+ items. It doesn't matter what platform the order comes in on because there's a pre-built integration for most popular platforms. ShipWorks allows us to easily pre-define the type of package and shipping to use depending on the number and types of items in the order. It just makes everything soooo simple! At this price, it's invaluable to my business.

Cons:

I have VERY little that I could complain about, and I feel like I've asked for a LOT from this software. Whenever I need help, the customer service team is right there, ready to dig into the concerns and assist, whether they needed only to point me to a button or have their developers experiment with solutions for me.

Reasons for choosing ShipWorks

ShipWorks can be adjusted to suit nearly anything that I want to do.

Christie P.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

ShipWorks Review

Great, The customer support team were always ready to help. They logged in remotely and would fix coding errors.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very User Friendly interface. Easy order importing.

Cons:

Having to code for new integrations and when the system was in outage, which happened frequently.

Verified

Reviewer

Logistics and Supply Chain

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

ShipWorks will Streamline your Shipping and Lower Costs!

Customer service is great. They will help you with all your needs, and even help you customize and establish shipping rules!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Highly customizable software, with the ability to add multiple shipping companies, templates, preferences, etc. You will go from a clunky and time-consuming shipping method, to saving lots of time AND money with your newly-found efficiency.

Cons:

The only con would be the learning curve. It takes a little while to familiarize yourself with all the options and power ShipWorks has to offer.

Verified

Reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Big program but works well

Ratings Breakdown

Ease of use

Functionality

Pros:

ShipWorks works well to keep our orders all in one place and with all of the necessary information. All of our team uses it mostly without issue. Customer service is good at resolving issues when they arrive.

Cons:

Sometimes ShipWorks will crash (either it freezes for a second to reconnect or it will completely shut down). It is frustrating when you are in the middle of searching an order, etc and happens multiple times per day.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

We use ShipWorks Every Day!

We are able to ship hundreds of orders a day quickly and accurately. It automatically updates our online web store with shipping information and changes the order status to completed. It's great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to use. I am able to create filters on the fly that enables us to display only certain data when we need to see only certain data. Customer support always answers the phone and is ready and able to give us help and direction whenever it is needed.

Cons:

I am not familiar with the forms coding. I would like more on-line help so I can manipulate some of the existing forms, adding features and fields where I need them.

Verified

Reviewer

Used other for less than 6 months

Review source

Reviewed January 2018

Tried this for 2 days, and then immediately went back to shiprush