Documo 2026: Benefits, Features & Pricing

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Documo

4.8

(86)

Pricing

Starting at $75.00 per month

About Documo

mFax is now Documo. Documo is a cloud-based fax server software designed to help businesses manage print-to-fax and email-to-fax operations via a unified portal. The platform allows users to route incoming faxes to a specific destination using SFTP and FTP protocols and organize faxes using custom tags.

Documo allows organizations to receive confirmation messages for successful faxes via email and converts documents into PPT, JPEG, PDF, DOC and other formats. It offers a host of features such as document management, search functionality, data encryption, compliance management and more.

With Documo, integrate eSignatures into your fax and document workflows. Documo routes documents for electronic signature, reducing turnaround times and enhancing security—all within one solution. Connected workflow: enable faxes to be routed and signed. Scalable: easily handle more signatures as your fax volume grows. Secure: ensure compliant, secure signatures for sensitive documents.

Documo Screenshots

Documo Pricing and Plans

Starting price: $75.00 per month

Free Trial

Free Version

Solo

$300.00

flat rate, per year

Plan includes:

300 pages / Mo
1 User
1 Fax Number
$3.00 / Additional User
$3.00 / Additional Number
$0.15 / Additional Page

Professional

$75.00

flat rate, per month

Plan includes:

1 included fax number
$3.00 /additional user
$3.00 /additional number
$0.09 /additional page
800 pages p/month
3 included users

Business

$150.00

flat rate, per month

Plan includes:

2,500 pages/mo
5 included fax numbers
$3.00 /additional user
$3.00 /additional number
$0.08 /additional page
API add-on available
10 included users

Enterprise

$300.00

flat rate, per month

Plan includes:

10 included fax numbers
6,000 pages p/month
50 included users
$3.00 /additional user
$3.00 /additional number
$0.07 /additional page
API add-on available

Custom

Pricing available upon request

Plan includes:

Unlimited pages/mo
Customized fax numbers
Customized pricing
API add-on available
Unlimited users

Free Trial

Pricing available upon request

Plan includes:

API developer sandbox
1 included fax number
1 User
Portal Access
Send and receive faxes
14-days of access without purchase

Documo Features

Popular features found in Fax Server
Archiving & Retention
Automated Routing
Delivery Tracking
Email to Fax
Fax to Email
FoIP
More features of Documo
Access Controls/Permissions
Alerts/Notifications
API
Authentication
Compliance Management
Contact Management
Document Storage
Document Templates
Electronic Faxes
Electronic Signature
Encryption
Fax Management
File Management
File Transfer
HIPAA Compliant
Multiple Format Support
Multiple User Accounts
Purchasing & Receiving
Reporting & Statistics
Role-Based Permissions
Secure Data Storage
Self Service Portal
SSL Security
Third-Party Integrations
User Management
Whitelisting/Blacklisting

Documo Integrations

Box

Google Drive

Dropbox Business

Documo User Reviews

Overall Rating

4.8

Ratings Breakdown

80%

19%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.8

Verified

Reviewer

Medical Devices

11-50 employees

Used daily for less than 6 months

Reviewed June 2021

Great Product for e-fax service

It has been a great experience, from the initial demo call to implementation, training, and now utilizing the software. Very intuitive and user friendly platform and great customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The user interface is very easy to navigate and the porting process took just a few minutes to convert our old fax line to e-fax. Hippa compliance was also important. It was nice that everything we needed was included in one low price package.

Cons:

That everyone can view the history if they have access to that fax line.

Reasons for choosing Documo

Pricing and portal

Reasons for switching to Documo

To receive faxes anywhere and save money from a traditional fax line.

Sam A.

Verified reviewer

Hospitality

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed December 2019

mFax Review

My overall experience with mFax has been positive. Our organization is using it to facilitate the communication to doctors office and other service providers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked that there are several options to send a fax (Web portal, print driver, and email). I am also very happy with the customer support when we are having any type of technical issue.

Cons:

The only thing I don't like about the current software is not being able to send multiple documents using the print driver. That is a feature we had in our old system.

Reasons for choosing Documo

mFax had the best price and plans compared to the other products. The user interface was also more user friendly that other products.

Reasons for switching to Documo

We made the switch because we had intermittent issues with our old old solution that required us reboot the device frequently. We also switched because we were moving offices and did not want to setup the old hardware and have the PRI circuit moved to the new building. Also, having the fax solution in the cloud removed the burden of hardware upgrades and backing up the fax system.

Jon S.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Works Beautifully

Great happy to be using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use of the web interface. How quickly we get responses back on orders and it works better than the company we were using

Cons:

Price per page stings a bit when we have big medical offices sending 10k plus faxes a month.

Reasons for choosing Documo

Ease of use. Detailed interface and reviews.

Blake J.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Reviewed May 2021

This software works very well!

Overall, it's been a very easy solution to manage. With the large amount of fax #'s, I need something that is easy to manage and navigate.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration of MFax with Skyetel integration was a very easy process. MFax allows you to easily use the Skyetel fax #'s within their interface. Training of our staff has been an easy process, and they have caught on to it very well.

Cons:

For the most part, I am completely satisfied with the product.

Reasons for switching to Documo

The software was a major issue, and it just was not easy to use.

Byron H.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Best Faxing Service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to configure, the UI is very user-friendly and the support has been 10x better than anything I have experienced with HelloFax which we were using before we changed to mFax. The best feature is the "Log In As" button that allows administrators to access a user profile and do troubleshooting without bothering the user.

Cons:

So far I cannot state any con of this product. Everything about it has been a Pro so far!

Reasons for choosing Documo

Aggressive pricing, awesome features and so far the ONLY service that (will soon) support SSO/SAML logins.

Reasons for switching to Documo

Cost, features and support issues.

Amanda B.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Very easy to use and Staff Helpful

Customer Service has been very helpful and respond quickly. They were nice in helping us set up our accounts and asking silly questions. The transition from efax was very simple

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The online user interface is very user friendly. All of the icons and process is intuative and very easy to understand.

Cons:

I do not really have any cons to report.

Reasons for choosing Documo

Ease of use

Reasons for switching to Documo

Cheaper pricing Easier to use online fax portal

Roxanne T.

Verified reviewer

Hospital & Health Care

Self-Employed

Used monthly for less than 12 months

Reviewed July 2025

User friendly and affordable

It is so easy to use and affordable! I am able to download documents to save to my computer directly opposed to storing paper documents.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use at any location. I like that I am able to save cover page templates to save time when sending faxes.

Cons:

There is nothing I do not like about Documo at this time. I cannot think of anything to improve at this time.

Spencer R.

Verified reviewer

Hospital & Health Care

11-50 employees

Used daily for less than 12 months

Reviewed September 2024

Highly recommend mfax

Overall its been great, much better than previous system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick and efficient, reliable, support is very responsive.

Cons:

Cannot load multiple seperate documents.

Kevin M.

Verified reviewer

Telecommunications

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

White Label fax service filled a need

We have about 25 business customers on board now, including a reseller of ours who now has his own reseller portal and can create his own accounts - but still under our master account. Yes, it gets complicated, but it works.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We deliver VoIP service to our customer base via public internet trunk connections - but faxing is not going to work consistently on VoIP. Until we signed up with mFax/Documo we were sending our phone customers to efax or other providers. Now we have a branded fax solution and we don't have to refer business to competitors. Support has been awesome!

Cons:

It takes some getting used to, to understand the hierarchy of child accounts and how they are managed.

Reasons for choosing Documo

personal service, great support.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed December 2019

mFax Has Saved me

was looking for a good fax platform to get all my clients that was easy to use and even that, the program need to be HIPPA Complaint and cost effective. I thinks I hit the lotto when I found this company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The most I have liked is the console management, the ease of use of the interface. The ease of management of multiple accounts and the excellent support.

Cons:

- The error resolutions book is a lil bit tricky to get used to.

Reasons for choosing Documo

Hippa Compliance and the openess to sign a BAA.

Reasons for switching to Documo

BAA Agreement, Hippa Compliance, Ease of use.

Showing 1 - 10 of 86 Reviews

See All Reviews