All ServiceTitan Reviews
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ServiceTitan Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4
Value for money
3.8
Functionality
4.2
Pros
"ServiceTitan is a robust software platform because it unifies scheduling, dispatching, invoicing, payments, and reporting in one cloud-based system designed specifically for home service and trades businesses, which streamlines operations end-to-end and supports both office staff and field technicians efficiently"
"ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform."
"We love being able to easily schedule a job, track cost and expenses while at the same time maintaining KPS's! "
Cons
"The response time on technical issues, I understand that we are not the only business needing assistance but there are times when errors or issues come up that must be corrected on the back side of things, and the delay in this sometimes outs us at a standstill."
"Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. "
"We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month."
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