All ServiceTitan Reviews
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ServiceTitan Reviews
Reviews Summary
Overall Rating
4.3Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4
Value for money
3.8
Functionality
4.2
Pros
"ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform."
"The scheduling, dispatching, and invoicing features work seamlessly together, reducing manual work and increasing efficiency."
"It has helped us grow our customer database and reach our existing customers to be able to better inform them when a technician is scheduled, coming to their home and even follow up afterward."
Cons
"Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates. "
"The planned service agreements are confusing and you may lose them in the integration to service titan. "
"We don't get very many negative google reviews but the few we have received have almost all been because of schedule engine call answering agents. When you try to cancel the call answering service they never answer the phone, they do not return your calls and they just keep billing you a lot of money month after month."
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