Files.com 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Files.com

4.6

(18)

Pricing

Pricing available upon request

About Files.com

Files.com is a SaaS MFT file transfer platform that enables organizations to securely transfer or share files between users, teams, and organizations (B2B). Files.com is a unique solution that combines the base benefits of FTP software and the security and automation of managed file transfer (MFT) software.

At Files.com, security is a part of our DNA. We provide 256-bit AES encryption as a standard and ensure that all data is fully encrypted at all times (in-transit and at-rest). We also provide single-sign on (SSO) and multi-factor authentication (MFA) support to provide an additional layer of security for IT teams. Detailed audit logs, granular permission control, and data encryption help provide assistance for those in industries that require regulatory compliance mandates be adhered to (such as HIPAA, PCI-DSS, SOC x, and CSA Star).

Files.com is cloud native and can be accessed from any modern browser using any desktop or mobile device. Each Files.com subscription comes with customer support, migration assistance, access to support documentation and videos, and access to future updates and enhancements.

The Files.com file transfer platform is built to be scalable for any o...

Files.com Screenshots

Files.com Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Files.com Features

Popular features found in File Sharing
Access Controls/Permissions
Alerts/Notifications
Content Management
Document Storage
Drag & Drop
Encryption
Mobile Access
Real Time Synchronization
Search/Filter
User Management
Version Control
More features of Files.com
Active Directory Integration
Activity Dashboard
Activity Tracking
API
Archiving & Retention
Audit Management
Audit Trail
Authentication
Backup and Recovery
Cloud Backup
Collaboration Tools
Compliance Management
Conflict Tracking
Customizable Branding
Data Import/Export
Data Migration
Data Recovery
Data Replication
Data Storage Management
Data Synchronization
Document Management
File Management
File Sharing
File Transfer
HIPAA Compliant
Historical Reporting
Monitoring
Offline Access
Password Management
Remote Synchronization
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Secure Data Storage
Secure Login
Single Sign On
SSL Security
Synchronization Scheduling
Third-Party Integrations
Two-Factor Authentication
Two-Way Synchronization
Workflow Management

Files.com Integrations

Okta

Box

Dropbox Business

Slack

Zapier

Microsoft Azure

See all 14 integrations

Files.com User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

17%

Secondary Ratings

Ease of Use

4.4

Value for money

4.4

Customer support

4.5

Functionality

4.4

Avash K.

Verified reviewer

Information Technology and Services

2-10 employees

Used other for less than 12 months

Review source

Reviewed June 2021

Secure and Fast File Sharing

I am a satisfied user of Files.com. I wish it was a little cheap but for the features it offers - the price is justifiable. The speed of files upload/download is also great. I see no issues even when uploading 20 files at the same time. It is great!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

As a freelance developer who works with other freelancers, Files.com is one of the best purchases I have made. About features - I like the ability to share files with a secure link with people who don't have a files.com account and then set an expiry time for the link - which is a basic feature but also very important. We can also set files to delete automatically after a defined period of time. Another feature I like most is that people can drop files anonymously. We can also create a temporary account for them. I think files.com has carefully researched the features that businesses may need and have planted the features. I am a satisfied customer.

Cons:

I am from a country where USD $ is expensive so files.com is a little expensive for us. Other than that - I can't think of any cons.

JAZZMEN M.

Verified reviewer

Design

Self-Employed

Used daily for free trial

Review source

Reviewed July 2021

File perfect

My overall experience it is a great program worth paying for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that i can open any file that is sent to me without having to log into another program to read my emails.

Cons:

Its nothing i least like. The program is dope and i already been sharing with my friends and family my experience.

Reasons for switching to Files.com

Cant open all message without downloading another app

James F.

Verified reviewer

Education Management

1001-5000 employees

Used monthly for less than 12 months

Review source

Reviewed September 2018

decent FTP server interface

used Brick to set up file sharing between partner organisations, and it did the job. left me scratching my head a few times early on though!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, quick running and good use of notifications/alerts.

Cons:

a bit fiddly to get used to at first. not very intuitive for me as a first time user.

Muhammad B.

Verified reviewer

Biotechnology

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2023

A File Transfer that meets the modern era requirement.

Files.com system and support is pleasant to work with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Files.com is easy to administer and use. The combination of the legacy (SFTP, FTPS, etc.) and modern file transfer methods under one portal.

Cons:

Plans are very restrictive and should be separated from features and resources.

Reasons for choosing Files.com

Easy of use and scalability of the file transfer options.

Reasons for switching to Files.com

Easy of use.

Verified

Reviewer

Printing

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2017

Very fast file transfer site with very nice functions, as long as it fits your needs

Inexpensive file sharing with customers, for many of our users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Extremely fast and reliable (although not as much with Microsoft Edge; but amazing with Google Chrome). Pricing is interesting as it is unlimited users. User management (centralized) and directory management is well done and easy. Option to delete files after a period of time helps managing it. And we really like that customers can drop files anonymously.

Cons:

It used to allow a custom domain (using your domain name) for the basic plan but now it's only at the Corporate plan. They changed it for us after many years so it is a big deal in our case. But if you're willing to stick to their "brickftp.com" URL, the Basic pricing can't be beat! Also it does not allow you to send a link to share a directory with a customer like you would with ShareFile or Dropbox Business. You can send files to customers by sending links but unless you create user names and passwords for your users, you cannot share directories (at the time of this review anyway).

Vendor Response

Thanks much for sharing your feedback/review, as well as for the kind words. The feedback you describe in regards to link-based directory-sharing is helpful - we're always working to add features that are meaningful to our users. We'd love to hear any other feedback you have about how we can improve the BrickFTP experience for users like you. If you'd like to share more, or have any questions, please feel free to reach out directly to graham@actionverb.com to connect. Thanks again for using BrickFTP!

Replied November 2017

Shannon C.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2021

When you just need things to work

Overall I am extremely pleased. Having an entire team of developers solely focused on our cloud storage and file management has proven to be critical to our business success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Up-time is important for our company, with over 300 users accessing the services nationwide and Files.com delivers. Everything is easy to connect and manage, and the Customer Support team is one of the best I've worked with.

Cons:

There are some UI inconsistencies as new features get added, and there is never any communication regarding these changes and their impact on current settings. It would also be nice to get a little more customization for notifications and permissions/folder access.

Reasons for switching to Files.com

It was not user-friendly and did not provide enough support.

Brian H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

FTP made simple and easily accessible

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We love the ease of use. Being able to login via browser or FTP client, and being able to easily create a download link that can be sent to anyone. We primarily use it as a way to store files for our clients who host our software "on-prem", and when we do upgrades, we send them files for the upgrade, and it is very easy to do this way. We often also need to receive files and database backups from clients, so it is easy to setup a temporary account for them, and they can browse to brickftp, login, upload, and done. Much easier than setting up an FTP connection manually with each client.

Cons:

We have had MINIMAL issues with this site/software and we have been using it since I joined the company 4 years ago, so probably 6+ years. I cannot think of any issues or bugs we have had. We do not use it extensively, it gets the job done that we need.

Verified

Reviewer

Biotechnology

201-500 employees

Used daily for less than 6 months

Review source

Reviewed September 2021

Fantastic product, with excellent support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Files.com provides one of the most robust "value for the dollar" offerings I've experienced in the IT space. Everything from cloud SFTP, to automated file movements, to an incredibly full featured API.

Cons:

There are no significant cons that I have found.

Reasons for choosing Files.com

The ease of use, additional functionality, and robust support from Files.com made the decision an easy choice.

Jacob S.

Verified reviewer

Political Organization

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed June 2019

A great tool for file uploading and website management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a great piece of FTP software that allows you to quickly, securely, and easily manage your website files, upload to the website server, and make sure your website files are in order. The best part about the software is how secure it is -- there are clear protocols in place to ensue the safety and security of your login and file transfers. There are also a number of customization features that allow you to quickly find what you're looking for and upload the files you want. It is also very easy to use for a novice user but with the functionality desired by an advanced user. Definitely would recommend.

Cons:

There are few instructions for users to follow, particularly if they are novice users -- although the software is still great. I also did not like how the software is priced -- you could find an open source alternative that does much of the same thing for free.

Verified

Reviewer

Research

Self-Employed

Used daily for less than 6 months

Review source

Reviewed April 2020

All in One

My experience with files.com I would say is good. It is easy to navigate and find what it is your looking for, I can link up other cloud apps for easier access.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like Files.com due to all your files can be found in one place and you can link up your other apps from cloud to make your life easier. This app had it all in one. I have. I was able to figure this app out pretty quick and that is good for me. Lol

Cons:

The one thing that I did not like about files.com is to many notifications but at these times, it could be a good thing. It notifies you when there is a duplicate, copied, deleted etc.. It gets really annoying because it seems like I am always being notified when most of the time it is me deleting, renaming and I do not need a reminder. It might be for other people with the notifications but it just is not for me. It is bothersome.

Showing 1 - 10 of 18 Reviews

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