Cro Software 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
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Overview

Cro Software

4.2

(50)

Pricing

Starting at $400.00 per month

About Cro Software

CRO Software is a cloud-based route planning solution that provides routing, invoicing, dispatching and asset tracking. The solution is designed for various sectors such as rentals, construction and demolition, oil and gas, waste and recycling, service and landscaping.

CRO Software offers services such as waste and recycling, bin services, steel recycling and site services. For dispatching, the solution provides features including asset tracking, GPS tracking, inbound scheduling and mapping. Also, functionality for automatic routing enables users to build virtual routes using various route zones.

CRO Software has apps for drivers that provide them with real-time data, shift logs, chat systems and alerts. Automatic billing functionality offers customer pricing, product pricing, asset type pricing and QuickBooks integration. With the help of an invoice processing feature, users can edit, save and send invoices. Also, the solution has a dashboard that allows users to generate reports on transactions and schedules.

CRO Software provides mobile apps for Android as well as iOS. Support is available via online help desk, demos and phone.

Cro Software Screenshots

Cro Software Pricing and Plans

Starting price: $400.00 per month

Free Trial

Free Version

Basic

$400.00

per month

No plan information available

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Cro Software Features

Popular features found in Waste Management
Alerts/Notifications
Billing & Invoicing
Customer Database
Dispatch Management
GPS
Inventory Management
Routing
Scheduling
Scrap Recycling
Waste Tracking
More features of Cro Software
Accounting
Activity Dashboard
Activity Tracking
API
Asset Tracking
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Billing & Provisioning
Calendar Management
Check-in/Check-out
Commercial Properties
Compliance Management
Container Management
Customer Management
Customizable Fields
Customizable Reports
Data Import/Export
Disposal Management
Drag & Drop
Driver Management
Electronic Payments
Emergency Dispatch
Employee Management
Equipment Tracking
Expense Tracking
Fixed Asset Management
Fleet Management
Fuel Management
Geographic Maps
Historical Reporting
Inventory Tracking
IT Asset Tracking
Job Management
Job Tracking
Live Driver Tracking
Location Tracking
Logistics Management
Maintenance Scheduling
Mileage Tracking
Mobile Access
Mobile Alerts
Multi-Location
Order Management
Payment Processing
Performance Metrics
Plastics Recycling
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Receiving/Production Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Residential Properties
Route History
Route Management
Route Optimization
Task Scheduling
Territory Management
Third-Party Integrations
User Management
Vehicle Tracking
Vendor Management
Waste Management
Work Order Management

Cro Software Integrations

QuickBooks Online Advanced

Cro Software User Reviews

Overall Rating

4.2

Ratings Breakdown

44%

38%

16%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.0

Robert W.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed June 2018

A great software that helps and aids in waste management

Helps manage the waste management process in our company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The pricing formula is fair and friendly The software is supported by the various leading platforms such as Windows etc

Cons:

The developer should consider introducing the billing features to aid in processing of dispatch of many waste truck hauliers

Vendor Response

Thank you very much for the review Robert. Cro Software does have full invoicing built in including recurring invoice set up. We would love to connect and go over the billing training with you anytime. Also we have billing training videos in the Support and Training Portal. Thanks again,

Replied July 2018

Terry M.

Verified reviewer

Mining & Metals

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Makes asset tracking easy

We were tracking our assets (all 850) using excel spreadsheets. Was almost impossible as drivers would forget to write numbers down or transpose numbers and very difficult to accurately track. CRO gives the drivers the power to enter their own numbers and also alerts drivers immediately if their is an issue which means problems can be solved immediately onsite before driver leaves. Also love the mapping system that shows where assets are deployed and the report that shows bin duration so we can pick up under performing bins. We were scrambling before CRO and literally searching for something for almost 2 years. Not perfect (but nothing is) but CRO checks a lot of the boxes we need.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and navigate and icons make it basically self explanatory. Love that I can now track my assets by location, bin number, type, address etc. Not foolproof as input errors still occur and must be corrected before assets can be re-deployed, but if drivers are "careful" problems are minimal.

Cons:

Because it is cloud based, software is designed for all users which means there are updates and functions that do not apply to us. That being said, CRO is very accomodating and responsive to requests and needs of its individual users and always does their best to implement.

Vendor Response

Thank you very much for the nice review, keep an eye out for the Scrap It integration coming soon as well. Thanks again,

Replied April 2019

Sam H.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Hoping this can help us fix a few issues because we had been overall happy with product tell updates

We started started with Cro we were overall happy oher than a few problems in billing we were able to work around. They are very good with support and training but we have been frustrated with some of the updates that makes it hard on us the way we do billing considering looking in to other options. I have also heard of others new customers being charged less than us.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The dispatching has been very helpful and seems to work very well.

Cons:

Billing has some thigs that need worked out when we started (negatives were a problem) we found a way to work around it hoping they would fix it. Cro put out new updates leaving several invoices in limbo we were lucky we still were keeping a paper book trail and also making us hand write on 30% of are invoices. We have been told it might be fixed today , tomorrow or in the next up date which none have happened.

Reasons for choosing Cro Software

We choose Cro over starlight because of price. I think it may be cheaper know.

Diane B.

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2018

It's a Journey

Our experience has been bumpy but we are slowly gaining momentum with the program. Overall we really like the program and as we gain experience and confidence it becomes more effective. The company personality is outstanding. Even with slight hiccups to our implementation of the program the support from the staff has made those challenges easier to deal with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the most productive features is the ability to assign drivers requests simply by dragging and dropping to appropriate column. Another feature I have found to be very useful is the Master Report. This page allows you to search, sort, and analyze data very effectively. The Map tracking and routing features is also being used frequently throughout the day to our dispatchers advantage.

Cons:

The biggest complaint I have is the lack of a written manual. Not every one is a visual learner. The videos are helpful but if you are just looking for a quick answer to confirm a proceedure before doing something in the program you have to watch the whole video and hope your answer is there. The customer support is exceptional; however, sometimes you just want to find the answer yourself without having to chat, email or call someone. The training we received was not very effective and was a big obstacle to overcome initially. Truthfully, I am not sure what the actual training process was supposed to be since ours did not seem to follow a typical formula. The other feature that is not positive for us is the "override" button. We feel it is a feature that should be able to be turned on or off. If your drivers are still learning and get frustrated with not finding the asset they are looking for they very readily use the override rather than reach out for assistance causing additional work for the dispatch staff.

Vendor Response

Hello Diane, Thank you very much for the review. We are working on a written training manual. I will check with the developers regarding the "Override" being optional for Drivers, please let us know more about how it is causing issues for you and your Drivers. We have a four step training process that we try our very best to follow, if needed you have free unlimited training available to you anytime just let us know.

Replied August 2018

Derek R.

Verified reviewer

Construction

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Cro Review

The Cro system has enabled our company to transition from a paper and card dispatching system to a digital one. There have been some bumps along the way, and we're still ironing out some of those issues almost a year later, but the day-to-day operations go smoothly almost all the time. The inventory and dispatching systems have both positive and frustrating aspects to them, but the customer service team is always willing to help us along, and they are patient when we take a while to comprehend. They work with us to make the system function better and encourage requests for new features.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Simple functions can be performed quickly. Assigning a job to a driver or moving a job from one driver to another is very simple. The ability to create requests and modify routes for the drivers instantly has been incredibly useful as we've moved away from route books and paper dispatching requests.

Cons:

Some of the more advanced features can be cumbersome and require several steps for every single job that is created. There are also a handful of features that have quirks that require the user to be very familiar with the system in order to know how to work around them. If your drivers are in an area that has spotty reception, the app will freeze and not work until reception is regained.

Reasons for switching to Cro Software

We were using route cards and paper dispatching, and we wanted to give our drivers access to real-time job requests and make their job simpler. We also needed a solution that could integrate our inventory with what was assigned for delivery or pickup and what was currently on a route.

Lisa G.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Great Software

Since using Cro Software for almost 3 years now been able to dispatch more jobs since we can track the drivers through out the day and dispatch more work. We can see witch drivers did the jobs if need to ask them something about the job. Overall Cro Software has been much add on to our growing business. Thank you Cro Software!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Easy to use for dispatching and tracking of drivers through out the day so we can add new jobs as they come into the office. Tracking of the driver for when customers call for an ETA. Billing is easy as easily sends over to quickbooks.

Cons:

Freezing up of the drivers tablets during the day. Sometimes the issuses arise with sending invoices over to quickbooks (but been much better lately). Overall not much to dislike about the software.

Vendor Response

Thank you for the nice review Lisa, we are working on the new Off Line Drivers App now and expect a release mid summer. This will address a lot of the network connection issues. Thank you again,

Replied April 2019

Phil V.

Used daily for less than 2 years

Review source

Reviewed March 2018

We discovered CRO at the Waste Expo and have never looked back. We are very happy with it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Probably ease of use and the companies flexibility. First, ease of use - I know just enough about tech and software to screw it up. This software has checks and balances that won't allow you to double schedule or mess up your inventory and things of that nature. Very easy to navigate. Second, flexibility - Even as a small company with only 3 trucks the company values my input and ideas. There has been at least 1 and maybe 2 changes that have been made to the software that to the best of my knowledge were my idea and/or suggestion.

Cons:

I'd say probably the immense detail. This is not the software's fault but again as a strictly roll-off company with only 3 trucks, this software is designed for and intended for companies with far more detailed routes and larger fleets. That being said, the software is probably (not probably but surely) capable of so much more than I am even using it for. It most likely has resources and benefits that I am not even using it for to this point.

Vendor Response

Thank you for the very nice review Phil. We would love to schedule an online meeting anytime to review possible options and features that can help Bulldog Disposal be even more efficient. Hope to talk to you soon.

Replied March 2018

Verified

Reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Helped clean up our inventory

Ratings Breakdown

Ease of use

Functionality

Pros:

- It's pretty easy to use. - Inventory tracking is easy. - Pretty reasonably priced. - Great to have GPS without having to have a seperate system.

Cons:

- When they update the system, something usually doesn't work correctly the following day. - The person who was training how to use the system, didn't train on the billing stating they wanted us to get use to the system first. They were supposed to call back and schedule an appointment for the training and never did. - Wish it had the option to create a pre-trip checklist for the drivers at the beginning of the day.

Vendor Response

Hello, I am sorry about any training issues. We are available anytime with unlimited training and support for all our users. We do our best with unit testing to find and correct any bugs prior to all software updates, some do get missed but we correct them within hours if not sooner of the first report. We are working on pre and post vehicle inspections as well as the new Off Line Drivers App with the goal of a mid summer release. Thank you,

Replied April 2019

Daniel K.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed March 2018

Good program easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of dispatch and scheduling. Cloud based and browser is simple to use. Driver app is user friendly.

Cons:

Box location tracking is difficult and we have not ever got it working correctly. We are still using tickets to track then

Vendor Response

Hello Daniel, thank you for nice the review. I have your rep Glenda contacting you ASAP to make sure you have all the tools you need to make sure you are tracking all your boxes as expected. If you number your Boxes you can go to the Asset Page to view all your Deployed, Reserved, Returning and Available Boxes by Type. Also check out the Deployed Asset Map and Report for details on all your deployed boxes. I am sure we will get you on the right track, thank you again for everything.

Replied March 2018

John U.

Verified reviewer

Renewables & Environment

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2019

CRO Dispatching and Asset Tracker

Cro takes some of the stress out of juggling multiple trucks. It remembers for you! This allows time to focus on other things. it takes a 10 hr job and reduces it to a concise 15 or 20 mins spent 5 or 6 times per day. FREE-TIME = GROWTH!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy Cro's versatility. I can have the drivers dispatching page pulled up and simultaneously add priority based call-ins to the current days agenda and with one click change the drivers schedule. This eliminates phone calls and gives the drivers a clear and detailed dispatch experience. Errors or also more likely not to happen because the assets such as box size or trailer type to service specific account are spelled out in a specific way. LOVE IT! It keeps track of company assets and allows me to see how often the customer is utilizing the resources given to them. All valuable information in a business with tight margins. Information is valuable!

Cons:

I least like the calendar pull down function. If i hover over the last day in the week sometimes it picks up the drivers run from the previous day and transfers that runs details onto the next day i select on the calendar. Just annoying that is all .

Vendor Response

Thank you for the review, please let support know more about this issue on the calendar drop down so we can address it right away. Thanks,

Replied April 2019

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