Cro Software 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Cro Software

4.2

(50)

Pricing

Starting at $400.00 per month

About Cro Software

CRO Software is a cloud-based route planning solution that provides routing, invoicing, dispatching and asset tracking. The solution is designed for various sectors such as rentals, construction and demolition, oil and gas, waste and recycling, service and landscaping.

CRO Software offers services such as waste and recycling, bin services, steel recycling and site services. For dispatching, the solution provides features including asset tracking, GPS tracking, inbound scheduling and mapping. Also, functionality for automatic routing enables users to build virtual routes using various route zones.

CRO Software has apps for drivers that provide them with real-time data, shift logs, chat systems and alerts. Automatic billing functionality offers customer pricing, product pricing, asset type pricing and QuickBooks integration. With the help of an invoice processing feature, users can edit, save and send invoices. Also, the solution has a dashboard that allows users to generate reports on transactions and schedules.

CRO Software provides mobile apps for Android as well as iOS. Support is available via online help desk, demos and phone.

Cro Software Screenshots

Cro Software Pricing and Plans

Starting price: $400.00 per month

Free Trial

Free Version

Basic

$400.00

per month

No plan information available

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Cro Software Features

Popular features found in Waste Management
Alerts/Notifications
Billing & Invoicing
Customer Database
Dispatch Management
GPS
Inventory Management
Routing
Scheduling
Scrap Recycling
Waste Tracking
More features of Cro Software
Accounting
Activity Dashboard
Activity Tracking
API
Asset Tracking
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Billing & Provisioning
Calendar Management
Check-in/Check-out
Commercial Properties
Compliance Management
Container Management
Customer Management
Customizable Fields
Customizable Reports
Data Import/Export
Disposal Management
Drag & Drop
Driver Management
Electronic Payments
Emergency Dispatch
Employee Management
Equipment Tracking
Expense Tracking
Fixed Asset Management
Fleet Management
Fuel Management
Geographic Maps
Historical Reporting
Inventory Tracking
IT Asset Tracking
Job Management
Job Tracking
Live Driver Tracking
Location Tracking
Logistics Management
Maintenance Scheduling
Mileage Tracking
Mobile Access
Mobile Alerts
Multi-Location
Order Management
Payment Processing
Performance Metrics
Plastics Recycling
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Receiving/Production Management
Reporting/Analytics
Reporting & Statistics
Reservations Management
Residential Properties
Route History
Route Management
Route Optimization
Task Scheduling
Territory Management
Third-Party Integrations
User Management
Vehicle Tracking
Vendor Management
Waste Management
Work Order Management

Cro Software Integrations

QuickBooks Online Advanced

Cro Software User Reviews

Overall Rating

4.2

Ratings Breakdown

44%

38%

16%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.6

Functionality

4.0

Amelia B.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

It's great but it could be greater

Support team have always been great with help. Thanks guys so much.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the ease of adding orders, being able to see where everything is, and rearranging the day

Cons:

when adding a new site for an existing customer there special pricing doesn't auto populate. Also if you have a site that is getting serviced more then once in the day it doesn't show that on the main dispatch page.

Vendor Response

Thank you very much for the review, the, shared special pricing option was corrected, please contact support if you are still having issues with that option. As far servicing a site more than once a day, maybe I am misunderstanding your concern as we can see multiple stop counts for the same address per day? Please contact support anytime to discuss. Thanks,

Replied November 2018

Kristin P.

Verified reviewer

Transportation/ Trucking/ Railroad

201-500 employees

Used daily for less than 2 years

Review source

Reviewed August 2024

Love this program

I like it. I use it daily and its a big part of my company. we couldn't do what we need to without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. customer service is great and response is very fast!

Cons:

its slow and doesn't allow to log on when you click it once. It keeps making you hit the log in button at least 3 times before it'll log in.

Reasons for switching to Cro Software

Found a better integration for our system and easier for our drivers to use.

Verified

Reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used other for less than 6 months

Review source

Reviewed March 2019

Classic Overpromise and Underdeliver scenario.

We signed up for Cro Software hoping it would be a much needed upgrade to the outdated software system. I had my doubts at the very beginning and started to express my frustrations within the first 30 days. I told them after the very first training session that I no longer wanted the billing piece. I was charged for it anyway and I felt like I had to tell 3 different people I didn't want billing any more before I could get anyone to hear me. With the other missing pieces we were always assured that the critical pieces that we needed "were in the que and would be added soon." Meanwhile I had to use my old software and make double entries to it and to Cro (very time consuming) in order to keep track of the information for which I am required to do reporting for the state. I paid for peace of mind, not to have more work on my office staff. We quit using Cro after 90 days. We had about 5-7 hrs training total (all of which were longer than they needed to be and less effective than they could have been). We were told that we could not get any of our money back (our large upfront payment or any monthly fees) because they had already done "so much" training. I should have been the one reimbursed for the training because it was such a painful waste of my staff's time. They also said that because Cro has so many happy customers they couldn't understand what our problem with them was. Moral of the story: They don't listen. This ranks as one of my most painful lessons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Dark background colors are easy on the eyes. The basic functions of the software is very straightforward and quick to learn.

Cons:

The upfront, non-refundable licensing fee of several thousand dollars. Never sign a non-refundable contract when you have no experience with the software other than demonstrations--that was our very painful life lesson!! Cro software was touted as a comprehensive solution and it was not. It lacked one of the most fundamental pieces that we needed in order to operate effectively (that our outdated software covered handily). There is also no way to securely capture credit card information. Our outdated software was able to do a better job of this and there are even better options with other software. A close competitor, CORE software, has a way to tokenize cardholder data and is PCI compliant. Tech support was frustrating to work with. It was generally the same person who had a tendency to assume they knew what you were trying to understand before fully listening to the question and would proceed to talk over you or go on ad nauseam on the training when we already had that part down. It would be tricky, but we'd have to find ways to interject or interrupt so that we didn't waste 2 hours. We had a 2 hour training on billing in which all I wanted to do was to try one invoice to see how it would show up in my online accounting system. I was finally able to get them to try that at the very end and as I suspected that billing was not going to sync with my books without a lot of changes to my accounting. I would have liked to have saved the 2 hour training session.

Vendor Response

Hello, I am very sorry for any miscommunication between your staff and ours. We have never advertised to have a full accounting solution with credit card processing etc. Currently we do rely on a back-end accounting platform to manage the account balances and payments. We are always working to improve the software for all of our users by adding new features, in this case I think we added several only to be told more was needed. I wish these issues had been brought to our attention prior to the decision to go with Cro so we could have addressed them then. We will never purposely mislead a Cro Provider! I do thank you very much for taking the time to write this review, I sincerely hope we have an opportunity to talk again in the future and change your opinion of Cro Software. We are available anytime 844-276-2467

Replied April 2019

Andrew H.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

Streamlined and loving it!

Cro Software allows our end users to be much more versatile in what they can do and how quickly they can do it, freeing them up to do other taks and eliminating the multiple and repeated steps we had become so dependent on over the yeras.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our company rents and services a fleet of about 10 trucks and 2,000 portable toilets and Cro Software's drag and drop dispatching makes managing this a breeze compared to other software we have used in the past. Whether in the office, at home or even on my phone, I can see where drivers are at in their routes and stay current on and manage their workflow.

Cons:

The only downside I have noticed on our end is the integration with Quickbooks could be smoother. It has saved us hours of data entry using their web connector function, but it does require frequent collobration with our IT firm to shore up glitches and issues. I am, however, confident this is something that will continue to be smoothed out over time.

Reasons for switching to Cro Software

We were looking for something that would allow us to eliminate many of the duplicate steps that were causing us to incur numerous hours of extra work by our office staff and switch to something with a more robust and forward-thinking engine.

Wendy A.

Verified reviewer

Environmental Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

CRO Software

Overall, we are happy with CRO Software. There are a few kinks here and there that we have worked through or are still working through but they are really good to work with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CRO Software has been great to work with. Their people are great! They are always available to help out when needed.

Cons:

There are a few things that this software cannot do that we need it to do. We are hoping that we can get these features soon!

Reasons for switching to Cro Software

Need some better dispatching options and wanted to go paperless.

Amanda M.

Verified reviewer

Environmental Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

CRO Software review

We had a great relationship while we were onboarding, [SENSITIVE CONTENT HIDDEN] were great at helping solve issues when the program was not working. Now that they are a larger company, issues that have been ongoing since we started are being ignored.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The software is web based allowing flexibility in where I work. We also needed a real time routing software.

Cons:

The drivers have a very difficult time operating the their app during the routes. There are functions that were supposed to be added / created but do not work the way we need them to, or don't work at all. The billing is also not user friendly.

Reasons for choosing Cro Software

They were not web based at the time.

Reasons for switching to Cro Software

WAM requires payments for customer service and did not do what we needed when we made the switch. CRO is web based which is a great feature for those that need access to their software creating flexibility in work locations.

Emanuel T.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Very happy using CRO as a waste hauler!

With CRO, I have been able to serve all of my customers that are recurring extremely effectively. One of our trucks does 100+ customers per day and getting the driver to know which bins to empty and not forget other customers is great! Great customer service!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ever since we started using CRO, we've effectively been able to stop using a whiteboard and paper to compile jobs. All stats about assets, asset history, customer information, and even driver feedback get recorded effortlessly.

Cons:

Vehicle tracking has not yet the best. If I was able to have drivers do pre-trip inspections using CRO, and automatically calculate Hours Of Service as well, it would be even more valuable. I currently use GeoTab, although it is integrated, I'm not sure what the point is in the integration. I think CRO could take the place of GeoTab's ability to tracking and record inspections.

Vendor Response

Hello, thank you for the review. We are working on a new Off Line Drivers App, we will then add the pre and post inspections etc. We are looking at every available option to improve the Drivers App. Thanks again,

Replied April 2019

Annemarie C.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Daily CRO User

Overall it has been a good learning experience. I enjoy the people and the help is amazing. For that alone I would definitely recommend using it

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The support staff is amazing. This software was not created for our specific company, but they have been very accommodating to our company's needs. Everyone in our office always asks me to call support so I have support executives on Speed Dial. They are always helpful and very sweet.

Cons:

There are not enough options for tasks, example we perform drops, swaps, pickups, pumps and relocates. They only have space for 4 so 2 of our tasks share and it gets a bit confusing.

Vendor Response

Thank you very much for the review, we are working on an option to have different service types as well. Let us know if there is anything we can do to help out in the mean time as you are not alone with this scenario. Thanks again

Replied April 2019

Juniper B.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed March 2018

We love it! We use it in our office and each of our drivers has the Cro App on his phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cro is very, very easy to learn. The ability to see where all our inventory and drivers are at anytime of the day is really great! The customer service is always there for help and explanations of how or why the features work the way they do. They are very open to suggestions on what the customer needs to make the program work best for them...Really great program and customer support!

Cons:

The billing section didn't work well for us at the time, but with their new program updates we hope to use it soon.

Vendor Response

Thank you Juniper, we really appreciate the great review. We love working with you guys and hope to continue taking care of all your software needs for many years to come. We do offer full integration to Quick Books Desktop now as well, we would love to schedule a time to get you all set up. Thanks again,

Replied March 2018

JEFF A.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed July 2018

Cro has made our business much easier and faster to manage.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to schedule and track jobs and the drivers love the app for its GPS, how the jobs are displayed and tracked, and the ease for putting in landfill weights.

Cons:

A few minor wrinkles that are not even worth mentioning and I'm sure that once we have time to be properly trained that those wrinkles will disappear. We implemented the software during our busy season so that is why we have not had time for full training on CRO. With that being said CRO is very easy to learn and use even with basic training. Great job on developing this software!

Vendor Response

Hello Jeff, Thank you very much the review. Please let us know any time at all if you have any questions or requests for modification of the software to better meet your requirements. Thank you again,

Replied August 2018

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