All First Due Reviews
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First Due Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.6
Value for money
4.4
Functionality
4.5
Pros
"The system has helped us streamline and share information internally with our members and externally with other agencies. While we currently do not utilize all the modules First Due has to offer, we recognize the benefits the modules we don't use have, and as our department continues to grow, we appreciate that First Due will grow with us to continue to meet our needs."
"First Due is one of the only emergency services records management vendors that offers an almost complete suite of solutions, covering almost every aspect of our operation and administration."
"From the very first demo, the team was able to show how the system could do what I asked, there were no empty promises of "let me see", they knew the system and how it could already meet my needs."
Cons
"The form designer inherent to the system is not intuitive and lacks the ability to do much more than customize the logo header at the top of the page."
"Things change before the release notes come out. When that effects the user experience, my phone usually rings before I know about it."
"Most software systems only do a couple modules well and are not as encompassing as First Due."
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