# easiware Software Reviews, Demo & Pricing - 2026

> Review of easiware Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

Source: https://www.softwareadvice.com/help-desk/easi-crm-profile

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easiware

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Overview

[Alternatives](https://www.softwareadvice.com/help-desk/easi-crm-profile/alternatives/)

# easiware 2026: Benefits, Features & Pricing

Wondering if easiware is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    

## Overview

easiware

4.6

[(12)](https://www.softwareadvice.com/help-desk/easi-crm-profile/#reviews)

Pricing

Starting at €50.00 per month

### About easiware

A pioneer in Customer Service software, easiware helps organizations turn the richness of their customer data into a true performance accelerator.

The platform centralizes and enriches customer knowledge by bringing together all interactions, contexts, and signals related to customers. This unified view enables Customer Service teams to better understand each situation and provide more relevant and personalized responses.

With integrated artificial intelligence, easiware guides teams in real time toward the best decisions to improve interaction quality and strengthen customer relationships.

By combining omnichannel request management, intelligent data use, and satisfaction monitoring, easiware enables companies to make their Customer Service a true lever for performance and loyalty.

Customer data is hosted in France on secure infrastructures, certified HDS and ISO 27001, and compliant with GDPR, ensuring the protection and sovereignty of customer information.

Additionally, easiware is UGAP-listed via SCC.

Finally, easiware is a 100% French solution, with teams, development, and support located in France, providing closer proximity and faster responsiveness.

Wondering if easiware is right for your organization?

Our Customer Service Software selection experts can help you in 15 minutes or less.

## easiware User Interface

## Popular easiware Alternatives

Main Product

easiware

4.6

[(12)](https://www.softwareadvice.com/help-desk/easi-crm-profile/#reviews)

Ratings Breakdown

-   4.75Ease of use
-   4.50Value for money
-   4.55Customer support
-   4.42Functionality

Pricing

Starting at €50.00 per month

Get Price

Alternative Product

[Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/)

4.4

[(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/)

Ratings Breakdown

-   4.33Ease of use
-   4.16Value for money
-   4.26Customer support
-   4.36Functionality

Pricing

Starting at $55.00 per month

Get Price

Alternative Product

[Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/)

4.7

[(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/)

Ratings Breakdown

-   4.66Ease of use
-   4.48Value for money
-   4.63Customer support
-   4.61Functionality

Pricing

Starting at $24.17 per month

Get Price

Alternative Product

[Efficy CRM](https://www.softwareadvice.com/crm/efficy-profile/)

4.0

[(90)](https://www.softwareadvice.com/crm/efficy-profile/reviews/)

Ratings Breakdown

-   3.90Ease of use
-   3.97Value for money
-   3.75Customer support
-   3.86Functionality

Pricing

Starting at €49.00 per month

Get Price

Alternative Product

[Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/)

4.2

[(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/)

Ratings Breakdown

-   3.98Ease of use
-   4.16Value for money
-   3.96Customer support
-   4.28Functionality

Pricing

Starting at $69.00 per month

Get Price

Alternative Product

[LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/)

4.7

[(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/)

Ratings Breakdown

-   4.57Ease of use
-   4.64Value for money
-   4.69Customer support
-   4.57Functionality

Pricing

Starting at $15.00 per month

Get Price

## easiware Pricing and Plans

Starting price: €50.00 per month

Free Trial

Free Version

Standard

€50.00

per user, per month

Plan includes:

-   Centralisation des canaux
-   Fiche client 360
-   Traitement des demandes
-   Outils de mesure de la satisfaction
-   Tableaux de reporting
-   Accompagnement

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## easiware Features

-   Popular features found in Customer Service
    
    Alerts/Escalation
    
    Automated Routing
    
    Call Center Management
    
    Conversation Intelligence
    
    CRM
    
    Knowledge Base Management
    
    Queue Management
    
    Reporting & Statistics
    
    Surveys & Feedback
    
-   More features of easiware
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Collaboration Tools
    
    Communication Management
    
    Contact Database
    
    CSAT Survey Structure
    
    Customer Database
    
    Customer Engagement
    
    Customer History
    
    Customer Segmentation
    
    Customer Support
    
    Customizable Fields
    
    Customizable Reports
    
    Dashboard
    
    Data Import/Export
    
    Email Management
    
    Email Templates
    
    Feedback Management
    
    Inbox Management
    
    Key Performance Indicators
    
    Knowledge Management
    
    Live Chat
    
    Monitoring
    
    Multi-Channel Communication
    
    Multi-Channel Data Collection
    
    Multi-Language
    
    Negative Feedback Management
    
    NPS Survey Structure
    
    Performance Metrics
    
    Real-Time Analytics
    
    Real-Time Data
    
    Real-Time Notifications
    
    Reporting/Analytics
    
    Search/Filter
    
    Sentiment Analysis
    
    SMS Messaging
    
    Social Media Integration
    
    Survey/Poll Management
    
    Third-Party Integrations
    
    Visual Analytics
    
    Workflow Management
    

## easiware Integrations

Adobe Commerce

Integration rated undefined from -1 review

Smart Tribune

Integration rated undefined from -1 review

WhatsApp

Integration rated undefined from -1 review

Shipup

Integration rated undefined from -1 review

deeplink.ai

Integration rated undefined from -1 review

Botmind

Integration rated undefined from -1 review

See all 15 integrations

## easiware User Reviews

Overall Rating

4.6

Ratings Breakdown

5

67%

4

25%

3

8%

2

0%

1

0%

Secondary Ratings

Ease of Use

4.8

Value for money

4.5

Customer support

4.5

Functionality

4.4

Have you used easiware and would like to share your experience with others?

AA

Arnaud A.

Verified reviewer

Internet

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Support/availability

4

deployment of 6 countries in 6 months. In the Run phase or at the time of production, we feel supported and accompanied.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

ease of handling and support. the visual, the data provided and the proposed reports and exports.

Cons:

Honestly ? nothing :-). but as it is necessary to say something, I will say the few slowness noticed.

Reasons for choosing easiware

they are able to evolve to meet our expectations.

Read More

sc

sandrine c.

Verified reviewer

Apparel & Fashion

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

UN PARTENAIRE AU TOP

5

Nous sommes totalement autonomes pour la gestion de l'outil et nos demandes au support ne sont pas des tickets mais des vraies sollicitations. En intégrant des nouvelles personnes, la formation et la prise en main de l'outil est extrêmement simple ci qui est un vrai plus et un stress en moins. La formation a pu se faire à distance pour l'international et pendant la période COVID Bravo d'ailleurs à toute l'équipe support pour leur réactivité!

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Au delà de l'interface qui permet de gérer de façon simple et efficace notre relation client, nous apprécions d'être accompagnés par une entreprise qui a une parfaite connaissance du monde de la relation client.

Cons:

rien pour le moment! ;) tout est ok

Reasons for choosing easiware

Pour sa facilité de prise en main et de déploiement, et l'excellent relationnel avec l'entreprise

Reasons for switching to easiware

Pour le coût, l'utilisation de l'outil et une relation commerciale qui se détériorait

Read More

VR

Verified

Reviewer

Leisure, Travel & Tourism

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

Easi-CRM review

3

Ratings Breakdown

3

Ease of use

3

Value for money

3

Customer support

4

Functionality

Pros:

The way to build daily report to follow the performance

Cons:

The searching way. Several bookings can be lost easy

Read More

FD

Frederic D.

Verified reviewer

Oil & Energy

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Notre collaboration avec EASIWARE : un succès qui dure !

5

Après 9 années de bons et loyaux services, nous continuons d'apprécier notre collaboration avec les équipes de \[caché sensible contenu\]. L'outil correspond à nos attentes et les évolutions mise en œuvre permettent de renforcer les fonctionnalités de l'outil. Du point de vue de la gestion quotidienne, l'accompagnement du Custumer Success Manager est réel et bienveillant. Point plus rare : la proximité avec les dirigeants d'EASIWARE est très appréciable.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Le CRM Easiware est un outil simple à utiliser, ergonomique et fiable. La prise en main par les équipes (Service Client, Centre de Contact Externalisé…) est très intuitive. L'Exploitation quotidienne (gestion des demandes, exploitation du Nuage, utilisation et construction des rapports) ne demande pas de compétences techniques particulières. Pas besoin d'être un geek !

Cons:

Les développements spécifiques doivent être gérés avec un intégrateur. Cela multiplie les contacts mais l'efficacité du service est au rendez-vous.

Reasons for choosing easiware

L'étude de marché réalisé par le Service Client et la DSI a abouti à la sélection du CRM d'EASIWARE. Un produit simple et personnalisable. La qualité de la relation commerciale (avant et après l'adoption de l'outil) ainsi que l'accompagnement technique ont validé le choix du CRM EASIWARE déployé dans l'entreprise depuis 9 ans.

Read More

VR

Verified

Reviewer

Leisure, Travel & Tourism

51-200 employees

Used daily for more than 2 years

Reviewed January 2024

Comment j'utilise easiware au quotidien

4

La solution est très maniable et conforme à ce que l'on peut attendre d'un outil CRM Le temps d'adaptation est rapide avec une bonne formation dispensée

Ratings Breakdown

5

Ease of use

5

Customer support

4

Functionality

Pros:

L'ergonomie du logiciel avec ses icones, la facilité d'utilisation de traitement, le plus des recherches multicritères, la personnalisation des modèles

Cons:

Le lien de téléchargement Siegrid envoyé pour les documents joints qui expirent pour le destinataire au bout d'un certain temps les sollicitations qui ne reprennent pas l'historique de la DM

Reasons for choosing easiware

par connaissance , le commercial Easiware de l'époque connaissait notre DGA

Read More

mb

marie caroline b.

Verified reviewer

Health, Wellness and Fitness

10000+ employees

Used daily for more than 2 years

Reviewed January 2024

Une solution agile !

5

100% satisfait ! Adapté à notre cahier des charges et à nos besoins.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

Centralisation et unification des données de nos clients (multi enseignes) Vision à 360° et connexion à tous nos outils via des API Traitement omnicanal KPI pointus Une équipe dynamique, disponible et agile.

Cons:

Certaines fonctionnalités du socle parfois non modifiables / adaptables (mais très peu !)

Read More

NS

Nacim S.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2024

Utilisation Easiware

4

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

L'outil est facile d'utilisation et facilement personnalisable selon le besoin et à la main de l'utilisateur.

Cons:

Les phases de développement demandent beaucoup de temps

Read More

SL

SYLVAIN L.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for more than 2 years

Reviewed January 2024

expérience partenariat easiware

5

Des intervenants accessibles et très réactifs solution fiable

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Facilité d'implémentation de nombreuses fonctionnalités pouvant être ajoutés, des connecteurs avec les sites webs

Cons:

la solution laisse l'autonomie avec une assistance complète mais on souhaiterai en tant que client à avoir un support plus disponible pour des demandes standards

Reasons for choosing easiware

je n'étais pas là sur l'implémentation mais la solution correspondait en tous points aux besoins de notre service clients

Read More

AP

Antoine P.

Verified reviewer

Retail

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2024

Avis easiware

5

Expérience très bonne avec un très bon service pour le setup, un service client disponible et aidant et un outil très performant par rapport à mes besoins à quelques exceptions près (impossible de répondre aux mails provnenant du bon coin et des places de marché...)

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

5

Functionality

Pros:

Possibilité de le linker avec mon CMS magento, mon outil de téléphonie (3cx) et mon outil de suivi des transporteurs (Boxia) Possibilités d'avoir des statistiques en direct et donc de faciliter l'ajustement de l'organisation

Cons:

Il n'est pas toujours évident de créer ses propres rapports

Read More

ZM

Zafiirah M.

Verified reviewer

Leisure, Travel & Tourism

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Useful to handle claims

5

Ratings Breakdown

5

Ease of use

3

Value for money

5

Customer support

3

Functionality

Pros:

I use easiware daily and think that is useful for my activity. It permit me to handle claims of customers in a good way.

Cons:

Sometimes It's difficult for me to find instruction about using the program

Read More

Showing 1 - 10 of 12 Reviews

Load More Reviews

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