All HelpDesk Reviews
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HelpDesk Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.5
Value for money
4.4
Functionality
4.4
Pros
"The Helpdesk provides us with a convenient way to request assistance, particularly for technical issues or questions regarding specific tools and processes."
"The support team is prompt, knowledgeable, and always willing to provide clear and actionable solutions. Whether I need help with technical problems, guidance on using specific tools, or clarification regarding processes, HelpDesk consistently delivers reliable support."
"The chat feature works and is effective, and I like that we can pre-collect information such as the visitor's email and region in the case that we need to follow up afterwards."
Cons
"The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee."
"I don't like that this function is separate from LiveChat, I don't like having to toggle between the two to see if there are any new messages."
"Sometimes when I paste a copied message and space all the paragraphs correctly, it doesn't look the same after sending it to the client."
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