All Track-It! Reviews
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Track-It! Reviews
Reviews Summary
Overall Rating
4.0Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.1
Customer Support
4.1
Value for money
3.9
Functionality
3.9
Pros
"Simple interface making it easier to focus, and many options to customize the ticket arrangement."
"Track-It! is highly customizable from ticketing to asset management, to reports."
"A positive experience and comfort provided that True North Service Management Solutions Ltd have vast knowledge and experience of Track-It! and can provide professional services for migrating from 11.x, installation and configuration, training and even report writing."
Cons
"Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets."
"It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed."
"We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state."
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