All Zoho Assist Reviews
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Zoho Assist Reviews
Reviews Summary
Overall Rating
4.7Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.6
Value for money
4.7
Functionality
4.6
Pros
"The platform allows me to have all the equipment I need to provide service to clearly organized and always available, which makes day-to-day operations much more efficient."
"The support TEAM, did help my company to ENROLL Android devices for UNATTENDED access, and they even they addded a feature needed for my IT company supporting ALL customers"
"This allows a remote connection to a virtual desktop on the remote computer which allows me to work in the background and not disrupt the user."
Cons
"Have some connection issues and lag. If a user has a dual-screen setup, it doesn't always allow the remote session to be moved to the preferred screen, causing frustration for the technician."
"Finally, session reconnect stability can be inconsistent; if the connection drops, you may need to restart or resend the session link, which interrupts workflow during critical tasks."
"Occasionally, the connection speed can be inconsistent when connecting to systems in certain regions, especially compared to top-tier competitors like TeamViewer in high-latency environments."
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