All CareSmartz360 Reviews
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CareSmartz360 Reviews
Reviews Summary
Overall Rating
4.8Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.5
Customer Support
4.8
Value for money
4.8
Functionality
4.6
Pros
"Clean layout and having ability to questions answered quickly through chat by live person and AI during off hours."
"It covers all the aspects we need in running an efficient in home care agency. And provides the ongoing educational aspect for companies like us that continue to grow and evolve."
"The platform is intuitive, constantly improving, and the customer service is genuinely the best we’ve ever experienced (fast, friendly, and they actually solve problems on the first call)."
Cons
"Old looking user interface, occasionally slow to load, Agency owner app has very little functionality, Some of the day to day operations are not intuitive (I don't need everything to be simple, but day to day stuff like scheduling should be)."
"I don't like the cancellation policy where you will have to pay a certain amount for cancellation if it's not up to a year of usage."
"Tasks that used to take hours—like scheduling and billing—now take minutes."
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