Finding software can be overwhelming. Software Advice has helped dozens of private duty care organizations choose the right software solution to streamline workflows, save time, and increase revenue.

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Alora Home Health

Alora Home Health Software offers a complete, all-in-one, software solution for home health agencies. The easy-to-use system includes everything from scheduling, documentation, to billing. Designed specifically for home care, A... Read more

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Recent recommendations: 35 recommendations

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AxisCare

AxisCare is a web-based home care scheduling and management platform designed for home care agencies in the US and abroad, providing unlimited training and support. AxisCare offers user-friendly scheduling, a GPS Mobile App, ... Read more

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Recent recommendations: 17 recommendations

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Caretime

CareTime is a cloud-based home health management solution designed for hospice and home care organizations to streamline the home patient check-in process. CareTime allows administrators to manage caregivers' time and schedule, re... Read more

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Recent recommendations: 15 recommendations

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Rosemark

Rosemark Home Care Management by Shoshana Technologies is a cloud-based healthcare solution for organizations in the homecare industry. The solution offers applications to keep track of patient information, billing, scheduling, ma... Read more

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Recent recommendations: 13 recommendations

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Axxess HomeCare

Axxess HomeCare provides cloud-based, HIPAA-compliant software and a mobile app that is suitable for skilled, pediatric, private pay and enterprise organizations. Agencies can manage intake, scheduling, human resources, notes and ... Read more

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Recent recommendations: 10 recommendations

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ClearCare

ClearCare offers a complete solution for private duty home care agencies that effectively manages the entire business, from client-facing functions to the back end. In addition to point of care capabilities, ClearCare also offers ... Read more

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Recent recommendations: 9 recommendations

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AdaCare

AdaCare is a cloud-based home care scheduling system. Features include smart scheduling, marketing, client & staff management, EVV clock in & out by telephone or GPS, digital signatures, billing and payroll tools, care plans & ADL... Read more

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Recent recommendations: 9 recommendations

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CareSmartz360

CareSmartz360 is an integrated cloud-based solution designed to manage private duty agencies. Included in the suite are point of care, billing, scheduling, accounting, HR, CRM, telephony and more. The system can accommodate differ... Read more

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Recent recommendations: 8 recommendations

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SMARTcare

SMARTcare was developed by home care owners and caregivers to streamline caregiver workflow and agency management. The system is a cloud-based (SaaS) end-to-end home care and home health business automation solution allowing agen... Read more

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Recent recommendations: 7 recommendations

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KanTime

KanTime Healthcare Software is an American based healthcare technology company that is the fastest-growing post-acute software provider in the nation with over 912,000 patients, 210,000 users, $12.9 billion in processed claims, an... Read more

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Recent recommendations: 6 recommendations

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Daycenta

Daycenta is a cloud-based home health solution which caters to businesses of all sizes in medical and non-medical adult day care facilities. The solution is HIPAA compliant. Key features include electronic billing, client scheduli... Read more

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Recent recommendations: 5 recommendations

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Ankota

Ankota Home Care is a cloud-based home care solution for providers of all sizes. Ankota offers caregiver management, client management, authorizations, care plans, scheduling, timekeeping, billing and payroll. Ankota is designed f... Read more

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Recent recommendations: 4 recommendations

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MEDsys

Developed by industry experts with over a century’s worth of experience in the home care and software industries, MEDsys Software Solutions is the complete technology solution for the Home Care Industry including franchises, home ... Read more

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Recent recommendations: 2 recommendations

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Savii Care

Savii Care is a cloud-based solution that caters to the needs of home health caregivers, supervisors and managers. The solution offers tools including point of care, patient billing and scheduling, accounting and more. It offers o... Read more

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Recent recommendations: 1 recommendations

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Crescendo

Crescendo is a cloud-based home health solution that integrates patient information across home health, hospice and private duty and helps users maintain patient-centric electronic medical records (EMR). It helps medical organizat... Read more

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Recent recommendations: 1 recommendations

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MatrixCare Home Health & Hospice

MatrixCare Home Health and MatrixCare Hospice provides a combination of a native iPad point-of-care app and cloud-based back office software which allows post-acute care providers enforce standards and best practices to ensure qua... Read more

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AlayaCare

AlayaCare is a cloud-based home health care platform for midsize to enterprise-level home care agencies and providers. Features include clinical documentation, back office functionality, remote patient monitoring, client and famil... Read more

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ContinuLink

ContinuLink provides Home Care and Home Health EMR software solutions for agencies in the pre and post-acute care market. ContinuLink enables the business of caring and has earned the trust of some of the largest and most reputabl... Read more

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CareVoyant

CareVoyant for Home Care is an integrated cloud-based software solution specifically designed for agencies offering private-duty nursing, non-medical care and home health. Patient information flows between intake, authorization, s... Read more

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Homecare Homebase

Homecare Homebase is a cloud-based automation solution for hospice and home care agencies. The solution provides real-time data exchange and communication between field staff, office and physicians. It offers interoperability with... Read more

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Buyers guide

In response to hospitals’ rising inpatient healthcare costs, many seniors, people living with disabilities, and individuals recovering from an illness or injury turn to private duty home care agencies for assistance. Private duty is a broad care category that includes all types of in-home care that assist clients with their daily lives. Private duty care software is an all-in-one solution that simplifies caregiver management and administrative operations which in turn helps care providers increase client satisfaction and profitability.

Here’s what we’ll cover:

What is private duty care software?

Private duty care software is a specialized category of general home health software. This software solution gives private duty home care agencies the ability to streamline workflows and automate processes to save time, increase revenue, and eliminate the errors inherent in paper-based operations. It offers comprehensive features that assist non-medical care providers with scheduling, record keeping, billing, electronic visit verification (EVV), and interagency communication.

Common features of private duty care software

While features vary from product to product, private duty care software typically offers some or all of the following functionality:

Billing and invoicing Create and manage bills, invoices, and other monetary interactions. Integration with scheduling and payroll simplifies the process of calculating client billing, which improves cash flow and enhances profitability.
Caregiver scheduling Plan availability and manage schedules by hour, shift, or visit. Optimize caregiver assignments by scheduling visits based on caregiver skills, care plans, and client needs.
Care plan management Manage the treatment and coordination between care providers and clients. Create custom care plans detailing caregiver expectations and client goals related to the quality of life they hope to achieve.
Client management Streamline the management of clients with fast and easy access to all client information. Access contact history, payer information, bill rates, caregiver skill requirements, assessments, and service plans to effectively manage interactions with current clients.
Payroll management Track and process employee payroll with an integrated system. Implement electronic visit verification (EVV) to allow real-time reporting of shift start and end times to increase payroll accuracy and easily verify total billable hours spent during the shift.

What type of buyer are you?

Choosing the best private duty care software starts with understanding what kind of buyer you are. Most buyers fall into one of the following categories:

Startups: Resource management is a primary concern when first starting your own private duty care business. Look for affordable, user-friendly solutions that can grow with you. Billing and invoicing tools will help ensure accurate claims and quick billing turnaround to increase cash flow. Private duty encompasses several different types of care, so startups benefit from tools that increase efficiency with payroll, billing, scheduling, and care plan management across multiple lines of service.

Independent caregivers: Private duty care software helps independent caregivers streamline services and manage finances. Look for features that keep you on track with appointments, expenses, and clients. Care plan management tools make it easy to detail expected caregiving tasks, specific work hours, and client needs.

Home care agencies: Agency owners and managers benefit from tools that help manage caregivers, clients, and back-office operations. Look for software solutions that streamline agency processes from scheduling, billing, payroll, visit documentation, and care plan management. These features help agencies develop efficient, productive workflows that enhance caregiver and client satisfaction.

Benefits and potential issues

Private duty care software offers a variety of benefits to non-medical home care agencies and the clients they serve:

  • Verify accuracy with billing, invoicing, and payroll: EVV systems increase visibility to the delivery and management of care. Digital care records verify caregiver timesheets, document visit notes, and ensure plan compliance. Verifying home care visits at the point of care helps to eliminate billing fraud attempts and improves the quality of life for private duty care clients.
  • Increase caregiver retention: The home care industry has high turnover rates, but software features such as caregiver scheduling and care plan management can improve retention. These features enhance flexible scheduling options and maintain a high degree of client/caregiver compatibility, both of which are key to improving caregiver satisfaction. Mobile solutions for timesheets, task tracking, visit notes, and assessments means caregivers spend less time on manual paperwork and more time with clients.
  • Ensure regulatory compliance: As providers coordinate care, they must stay in compliance with ever-evolving regulations. While services covered by Medicaid vary from state to state, many states cover non-medical private duty care through regular Medicaid or a Medicaid waiver. Comprehensive billing and invoicing features support evolving requirements for Medicare, Medicaid, Medicaid Waiver, insurance, and private payers.

Market trends to understand

Private duty care is a key growth area for the in-home care industry. According to the Global Coalition on Aging, the majority of Americans ages 65 years or older want to stay home as much as possible. As the population of clients needing non-medical care grows, it will drive job creation and economic growth for care providers. Leveraging private duty care software technologies helps care providers improve service delivery and client outcomes, keeping them competitive in a growing market.

Mobile integrations streamline processes. Cloud-based software solutions provide convenient access to patient and caregiver data from mobile devices. Caregivers are typically remote, and mobile accessibility means they spend less time on manual paperwork or typing information on a desktop computer. A centralized location for all agency data improves communication between caregivers and support staff, which reduces the amount of administrative support needed to manage operational processes.