--- title: "Mews Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Mews. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Mews is a good fit for you!" source_url: "https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Reservations Software](https://www.softwareadvice.com/hotel-management/reservation-comparison/) / [Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) / Mews Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/mews-commander-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/mews-commander-profile/alternatives/) # Mews User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 60 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 49 reviews (82%) - 4 stars: 5 reviews (8%) - 3 stars: 2 reviews (3%) - 2 stars: 2 reviews (3%) - 1 star: 2 reviews (3%) ### Most mentioned pros - Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. - The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. - Features like online check-in/out, automated payments, and real-time updates across departments save us time and reduce human error. ### Most mentioned cons - Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. - After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. - That explains why the online praise sounds so disconnected from the real-world experience. ## Mews customer reviews Showing reviews 1-25 of 60 (page 1). ### Mews - My Favorite PMS! - Overall rating: 5/5 - Reviewer: Jeff Z. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall experience with mews is very good especially with the Mews Community features and collaboration offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The mews marketplace is a comprehensive list of apps which integrate with mews and are very easy to setup. #### Cons Not much I dislike about mews. Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. #### Reasons for choosing Mews Mews had better features that the others plus better integration options with other vendors. #### Reasons for switching to Mews Infor made it very difficult to integrate with other apps. Plus they nickel and dimed a monthly subscription fee for every interface. In the end, it wasn't worth it. --- ### A flexible and modern PMS with strong integration capabilities - Overall rating: 5/5 - Reviewer: Louis S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Mews has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. #### Cons Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. #### Reasons for choosing Mews We chose Mews over alternative products because of its open API, strong integration capabilities, and continuous product evolution. Mews offers a modern, a SaaS platform that allows us to automate and centralize our operations, connect easily with third-party systems, and adapt quickly to new business needs. The extensive online documentation, active support community, and regular feature updates also gave us confidence that Mews would remain a future-proof solution for our growing organization. --- ### Modern, innovative PMS that has supported me successfully for over three years - Overall rating: 5/5 - Reviewer: Matthijs J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Mews has been very positive. Having used the platform in two different hotel concepts over more than five years, I have seen how effectively it supports both operational efficiency and guest experience. At The Social Hub, the platform handled a high-volume environment very well, while at De Plesman it supports a more personalized luxury hotel operation. In both cases, Mews proved capable of adapting to different operational models without compromising usability. The platform is intuitive, scalable, and backed by a strong product vision. Combined with integrations such as Flexkeeping, it helps reduce manual work and enables teams to spend more time focusing on guests. The continuous product development gives me confidence that Mews will remain a leading PMS solution for years to come. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I have been using Mews for five years, first as General Manager at The Social Hub and now as Hotel Manager at De Plesman in The Hague. What I appreciate most is that Mews is a truly modern, cloud-based PMS that is easy to learn and continuously evolves with the needs of the hospitality industry. The user interface is intuitive, onboarding new team members is straightforward, and the automation capabilities significantly reduce administrative work. The open marketplace and broad integration ecosystem allow us to connect various operational systems, helping us streamline workflows and improve efficiency across departments. Mews is also one of the most innovative hospitality platforms I have worked with, consistently introducing new features and improvements that help hotels optimize operations and enhance the guest experience. #### Cons While Mews continues to innovate rapidly, there is still room for improvement in advanced reporting and analytics. Certain operational and financial reports require additional customization or external tools to achieve the desired level of detail. I would also love to see deeper integrations between Mews and operational platforms such as Flexkeeping. We use both systems extensively, and stronger connectivity, particularly around AI-driven workflows and automated task creation, could unlock significant efficiency gains. Examples include predictive maintenance alerts, automated housekeeping actions based on guest requests, and smarter cross-department task management. --- ### ★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance - Overall rating: 1/5 - Reviewer: Jeremy J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered If you’re considering MEWS PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The [sensitive content hidden] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros What we liked most about MEWS was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. #### Cons Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” #### Reasons for switching to Mews Current provided has become slow with features and adapting modern technology --- ### The PMS system for the future! - Overall rating: 5/5 - Reviewer: Chris P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities. Can’t wait for agentic AI! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mews is a modern, cloud-based pms with an intuitive interface. It’s easy for staff to learn and use, which reduces training time and improves operational efficiency. It has strong integrations and automations available through the MEWS marketplace. That connects easily with many third-party systems (revenue management, POS, channel managers, etc.) #### Cons Reporting and customization. The built-in reports and customization options are somewhat limited, requiring external tools or manual work to get deeper operational or financial insights. #### Reasons for choosing Mews Performance, technology and cost and ease of use #### Reasons for switching to Mews Cloud switch, increased flexibility and cost --- ### A modern PMS that offers great value and smooth daily operations - Overall rating: 5/5 - Reviewer: Mark Alexander Joel I. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Mews has been a reliable and modern solution that helps us manage hotel operations more efficiently. It’s a future-ready platform we would recommend to other hotels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mews provides strong value for money with an easy-to-use platform that supports hotel management, housekeeping, restaurant reservations, and event management in one system. The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates. Customer support is responsive and professional. #### Cons Some advanced features take time to fully learn during setup, but this is mainly due to the system’s flexibility. #### Reasons for switching to Mews Wanted to free time from the staff and leadership and by doing this increase RevPar and guest satisfaction. --- ### PMS of 21st Century - Overall rating: 5/5 - Reviewer: Erik M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fool proof PMS system with lots of flexibility and easy to learn and start using. We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk. #### Cons Not too much needs improving as there are more than plenty of features available. Maybe the only thing is to look at possibility of pre-registration on Mews Kiosk when the room is not ready yet. #### Reasons for choosing Mews Mainly the pricing and the ease of use for our team. #### Reasons for switching to Mews Selection of extra Features and integrations between our other products. --- ### Mews, a modern and intuitive PMS - Overall rating: 5/5 - Reviewer: Craig N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Intuitive interface, web based, feature rich #### Cons Lack of finance system integration, subscription payment should not be set aside revenue collected. #### Reasons for choosing Mews Recommendation, price, API capability, interface #### Reasons for switching to Mews Previous system was not fit for purpose. --- ### A game changer - Overall rating: 5/5 - Reviewer: Jesper S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open. #### Cons Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it. #### Reasons for choosing Mews Mews seemed like the best choice at the moment, and I still belive that is the case #### Reasons for switching to Mews We needed a system that that was possible to integrate with other systems, a system that had a well working customer support and that was operationally safe, something that did not break down every week and needed a restart on our server in the basement, all that we got, and plenty more. --- ### A Modern PMS Built for Forward Thinking Hospitality - Overall rating: 5/5 - Reviewer: Luca M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, Mews has been a very positive experience. It supports efficient operations while enabling a more seamless guest journey. The system feels built for the future of hospitality, not the past, and continues to evolve based on real user feedback. It is especially well suited for boutique, lifestyle, and luxury properties that value flexibility and innovation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Modern, cloud based system with regular improvements Strong automation that reduces manual work Clean and intuitive user interface Excellent integrations and open ecosystem Forward thinking approach to hospitality operations Passport scan directly in the online check in. Customer support with the new live chat is great. #### Cons Some advanced workflows still require manual steps Service Charge issue in some countries sone guests journey steps could have improvement to make it easier for the guests to use it. --- ### Automatisierung für mehr Zeit im direkten Gästekontakt - Overall rating: 5/5 - Reviewer: Heike K. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Alles in allem sind wir total zufrieden mit Mews und sind froh, hierhin gewechselt zu haben. Der Wechsel war nicht erzwungen sondern von uns gewünscht. Die gestellten Erwartungen, was wir verändern wollten, wurden voll erfüllt. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Mews erleichtert uns die Arbeit an der Rezeption enorm. Die automatisierten Prozesse, insbesondere der Zahlungsabwicklung, erleichtern uns den Arbeitsablauf. Die Integration des Kiosks ist ebenfalls für uns klasse, da wir nicht auf Drittanbieter zurückgreifen müssen. Durch Mews sparen wir eine Menge Papier. Listen sind digital, sowohl für den Frühstücksservice als auch für das Housekeeping. Die gesamte Automatisierung (inkl Guest journey) gibt uns mehr Zeit für den Gast vor Ort. #### Cons Der Support war anfangs sehr spät, das hat sich aber deutlich gebessert. Manche Anwendungsfälle sind noch nicht komplett durchdacht und können noch verbessert werden (Beispiel Splitrechnung). #### Reasons for choosing Mews Mews war einfach weiter, was die Automatisierung und die Zahlungsabwicklung betrifft. Es fühlte sich für uns direkt passend an. #### Reasons for switching to Mews wir wollten unbedingt eine flexiblere Software, cloudbasiert, die möglichst automatisiert arbeitet, eine Guest Journey anbietet und Ratenvielfalt darstellen kann. --- ### Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support! - Overall rating: 5/5 - Reviewer: U S. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2016 - Review source details: This review was submitted organically. No incentive was offered First of all it's pity that we can't to talk face to face to you interested in Mews;) If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them. Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see). But what made us finally decide to use Mews is those guys;) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further. Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;) #### Cons Well, we thought for a while, but there is nothing we don't like about Mews. The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons". --- ### MEWS is the revolution tool! Make every hoteliers life easier - Overall rating: 5/5 - Reviewer: Michaela R. - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company! --- ### So far the best PMS I've seen for hostels and hotels - Overall rating: 5/5 - Reviewer: Lyubov S. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support. I cannot recommend MEWS highly enough. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### MEWS is a great product. Received great training, as well as still ongoing support from Shaun. - Overall rating: 5/5 - Reviewer: Reinette V. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This review was submitted organically. No incentive was offered User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support. --- ### Highly recommended! - Overall rating: 5/5 - Reviewer: Kamil S. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### First to use it, great stuff! - Overall rating: 5/5 - Reviewer: Nah-Dja T. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered I got to know MEWS 2 years before they launched the Commander and fell in love with the idea. I adopted the software in a new hotel that I was working on and was one of the first to use it in the world. Being a startup, there were small issues in the beginning, but the idea that was presented to me 2 years earlier, worked perfectly in my very busy, high volume hotel Mosaic House. I love the progress and forward thinking that the guys from MEWS produced and I look even more forward to all the connections to the PMS system that they are integrating currently. Highly recommended. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response You were with us right from the start and it's really so great to see where we've managed to take the product. It's really thanks to innovative hoteliers like yourself that we're able to learn what truly makes your life easier and so thank you for sculpting parts of the system! Replied June 2016 --- ### The most innovative PMS system for the future - Overall rating: 5/5 - Reviewer: Thomas B. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered In a fast changing hospitality industry, where new products comes to light all the time and optimization on how to run the business is crucial - Mews has changed the game of PMS systems once and for all. With a stable Cloud based solutions, smart interface, great support and most important of all, an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with. Urban House is a new "hybrid" and being both a hotel and hostel, is requires a special need, to fill the house to maximize revenue -Mews can do that job for you. Saving on installation costs and paying by performance, is something the competition can learn from. Mews comes with my highest recommendations. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Smart and easy to use solution for modern hoteliers which saves a lot of time - Overall rating: 5/5 - Reviewer: Evgenia S. - Product usage: Used unspecified for unspecified - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered We use MEWS at Teleport Hotels and must say it was an excellent choice. MEWS is very elegant and smart solution for modern hoteliers. It saves time of manual work which can be spent more wisely. Front desk can concentrate on improving guest's satisfaction. At the same time managers have a perfect overview. We especially like that everything is in one place and can be done with minimal amount of clicks. MEWS team is highly responsive and cooperation with them is always fun. They offer online check in and together with their partners check in kiosks which we hope to start using in coming months. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### This is a Great PMS system. Decided to go cloud and have really enjoyed working on MEWS. - Overall rating: 5/5 - Reviewer: Dean V. - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7 --- ### Extrem empfehlenswertes PMS - Overall rating: 5/5 - Reviewer: Stefan L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Kurz gesagt: Mews ist ein System, das mitdenkt, sich weiterentwickelt und unsere tägliche Arbeit im Hotelbetrieb spürbar verbessert. Wir können es uneingeschränkt empfehlen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Als Hoteldirektor des HOLI City Apart Hotels in Berlin bin ich absolut begeistert von Mews – ein modernes und durchdachtes PMS/POS-System, das uns in vielen Bereichen entlastet und gleichzeitig die Servicequalität für unsere Gäste auf ein neues Level hebt. Die Benutzeroberfläche ist übersichtlich gestaltet, intuitiv zu bedienen und bietet zahlreiche Individualisierungsmöglichkeiten – besonders im Bereich Reporting, was für unsere tägliche Arbeit unverzichtbar ist. Was uns besonders überzeugt hat, ist die enorme Anzahl an verfügbaren Integrationen. Sie ermöglichen es uns, unsere bestehenden Systeme nahtlos mit Mews zu verbinden und dadurch viele Prozesse zu automatisieren. Gerade im Zahlungsbereich spart Mews Payments täglich wertvolle Zeit: Die automatische Verarbeitung virtueller Kreditkarten reduziert Fehlerquellen und entlastet unser Team. Auch die Integration des POS verlief absolut reibungslos – der Wechsel vom vorherigen Anbieter war unkompliziert und das System läuft seitdem stabil und zuverlässig. Ein großes Lob gilt auch dem Mews-Team selbst: Von der Einrichtung über Schulungen bis hin zur laufenden Unterstützung fühlten wir uns jederzeit professionell begleitet. Die Entwickler scheinen voller Ideen zu stecken, denn regelmäßig erscheinen neue, praxisnahe Features, die den Alltag noch effizienter machen. Besonders der Online-Check-in und Upselling haben nicht nur unsere Gästebewertungen verbessert, sondern auch den Umsatz gesteigert. #### Cons Natürlich gibt es noch kleinere Punkte, die wir uns für die Zukunft wünschen – wie etwa die automatische Reduzierung der Rechnungsbeträge bei No-Shows oder die automatische Rückmeldung an OTAs. Aber wir sind zuversichtlich, dass auch diese Themen bald umgesetzt werden. Mews entwickelt sich kontinuierlich weiter, hört auf das Feedback der Nutzer und bringt echte Innovation ins Hotelmanagement. #### Reasons for choosing Mews User friendly, Web-based, Integrations, Remote Work #### Reasons for switching to Mews HS/3 got Acquired from MEWS so it was necessary sooner or later --- ### Reliable, modern and close to the customer - Overall rating: 5/5 - Reviewer: Sonja W. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The system is intuitive, reliable, and modern. What truly stands out is the open communication with the Mews team and their genuine willingness to incorporate user feedback into product development. We feel well supported and truly enjoy working with the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been working with Mews for some time now and are absolutely delighted - not only with the system itself, but above all with the company's philosophy. Mews does not develop its products “bypassing the market”, but together with the users. Feedback is taken seriously, passed on and often even incorporated directly into product development. This gives us as customers the feeling that we are really being heard. The system itself is intuitive, modern and well thought-out - it's fun to work with and makes our day-to-day work much easier in many areas. #### Cons A small wish that is currently still with us: Additional payment methods such as PayPal would make the offering even better from our point of view. As far as we know, however, this is already on the roadmap - and that's exactly what we appreciate: that Mews continues to develop, together with its customers. A great tool - and a great team behind it! --- ### Simply the best - Overall rating: 5/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Great people at MEWS, very good support, positive future thinking vibe. Safes so much time in the daily operation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy of use Hotel PMS. Great Design, helpful selflearning "university". Good value for money, fully integrated payment solution. #### Cons Report section / Dashboard could be improved. We would like to have more CMS features in the guest profiles. --- ### Mews: Powerful and User-Friendly - Overall rating: 5/5 - Reviewer: Sami A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Excellent. Our onboarding was very well organised, with lots of support. The Mews PMS is very cutting-edge, with new features constantly being added, and AI that works! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support. #### Cons Very little. There was a dip in the Support's response times, but this has been rectified, and the AI digital assistant is a big help. --- ### Mews – A Game Changer for Daily Efficiency - Overall rating: 5/5 - Reviewer: Anne M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered The system has brought greater efficiency and structure to our daily hotel operations. It’s modern, cloud-based, and designed with the needs of both staff and guests in mind. We’ve seen improvements in everything from check-in processes to reporting and task management. While there were a few adjustments needed at the beginning, Mews has proven to be a reliable and forward-thinking PMS that continues to support our goals for innovation and guest satisfaction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros The best part about Mews is its automation and ease of use. Features like online check-in/out, automated payments, and real-time updates across departments save us time and reduce human error. The interface is modern and intuitive, which makes training staff much easier. Also, the flexibility to access the system from anywhere is a big plus. #### Cons The least part is it's business intelligence reporting. But when you first get the hang of it and get to know it. Then is works. But knowing it will have some extra focus the future. Then we can live with it. ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/?page=2) --- Mews Reviews, Pros and Cons - 2026 Software Advice