All Mews Reviews
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Mews Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.7
Customer Support
4.3
Value for money
4.5
Functionality
4.6
Pros
"Features like online check-in/out, automated payments, and real-time updates across departments save us time and reduce human error."
"We’ve seen improvements in everything from check-in processes to reporting and task management. While there were a few adjustments needed at the beginning, Mews has proven to be a reliable and forward-thinking PMS that continues to support our goals for innovation and guest satisfaction."
"Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training."
Cons
"Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008."
"The system constantly opens new browser tabs instead of working in one clean window. And the interface?"
"Adding extra items or upsells during booking is so restricted it would literally cost us revenue."
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